YTD
2017
OTP

Committed to on time performance
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  • 香港 (繁體)
  • 中国 (简体)
  • 台灣 (繁體)
  • 日本 (日本語)
  • 대한민국(한국어)
  • Hong Kong (EN)
  • Cambodia (EN)
  • Thailand (EN)
  • Vietnam (EN)
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HK Express Sees Mega Momentum in May
Monday, June 12, 2017
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Hong Kong’s low-fare airline HK Express is pleased to report excellent operational efficiency, passenger growth and on-time performance in May. The exciting month also featured insider travel tips from TV star Kelly Cheung, a fan of the airline, and the announcement of additional flights to Fukuoka and Nagoya starting in July. 

                                                                                                                                                  

 

Immediate Release

HK Express Sees Mega Momentum in May 

Hong Kong, 9 June 2017                  Hong Kong’s low-fare airline HK Express is pleased to report excellent operational efficiency, passenger growth and on-time performance in May. The exciting month also featured insider travel tips from TV star Kelly Cheung, a fan of the airline, and the announcement of additional flights to Fukuoka and Nagoya starting in July.

Last month, HK Express welcomed 309,638 guests across its routes, representing a 34.54% increase compared to the same month last year. Over the past 12 months, HK Express flew 3,185,155 guests, marking a 21.57% increase compared to the same period ending May 2016. The low-fare airline also maintained its exceptional operational performance, reporting an 89% Load Factor in May 2017 and an average Load Factor of 90% over the past 12 months – furthering its reputation as one of the most efficient airlines in Asia.

During the month of May, HK Express also operated consistent, timely services with an On-Time Performance rate of 76%. Over the past year, OTP has been steady at a rate of 76.2%, strengthening the low-fare airline’s position as one of Hong Kong’s most reliable and punctual carriers.

“We strive to offer both affordable fares and the flexibility of choices for all our guests,” said Andrew Cowen, Director and CEO of HK Express. “Our recently enhanced U-Biz fare offering is a prime example of the ability to personalize a guest’s low-fare travel experience with lounge access, free seat selection, priority check-in and boarding, 30kg checked baggage, inflight meal credits, double reward-U loyalty points and more.”

 

In addition to its strong performance, HK Express also launched several new initiatives, including a popular Facebook video series featuring TV star Kelly Cheung’s exclusive travel tips. The multi-talented artiste shared how she racks up loyalty points and enjoys express check-in with her reward-U and Ufly-Pass memberships, prompting fans to do the same so they can maximize their travel experiences. 

  12 Months to 31/5/2017 Month of May 2017

Average OTP

Year-to-date*

Guests Flown

3,185,155

309,638 -
% Change vs Last Year

21.57%

34.42% -
Load Factor 90% 89% -
On-time Performance* 76.2% 76% 77%
Ancillary Revenue % 23.85% 24.75% -
Guest Complaint Rate** 0.12% 0.25% -

* Departures <15 minutes of scheduled departure time from Hong Kong (industry standard measure of punctuality)

** Guest Complaint Rate is calculated based on the number of complaint case per number of carried guests.

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and therefore in compliance with IOSA standards. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Independent flight statistic monitoring website flightstats.com has recognized HK Express for its top On-Time Performance (OTP) rate. The airline has become a leader in the Hong Kong aviation industry by concentrating on low fares, best-in-class on-time performance and safety while revolutionizing air travel throughout the Asia market. The airline also received a “7-star safety rating” – the highest ranking possible, as well as recognition from airlineratings.com, an independent, industry-respected research group, for being one of the world’s 10 safest low-fare airlines. HK Express flies to 26 of the most popular destinations in Asia. With its fast-growing fleet and enticing number of destinations, HK Express has flown over 7 million guests since converting to a LCC – a major achievement that attests to the popularity of the airline and the low-fare business model. HK Express is also one of the founder airlines of the world’s first LCC alliance, U-FLY Alliance (www.uflyalliance.com), and is a partner member of reward-U (www.reward-u.com) as well as U-FLY Holidays (www.uflyholidays.com).

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