YTD
2017
OTP

Committed to on time performance
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  • 香港 (繁體)
  • 中国 (简体)
  • 台灣 (繁體)
  • 日本 (日本語)
  • 대한민국(한국어)
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  • Cambodia (EN)
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HK Express Flies Full Steam Ahead in April
Friday, May 19, 2017
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April was a big month for HK Express. Not only did the low-fare airline see outstanding passenger growth and a surge in ancillary revenue, it also enhanced its U-Biz offering and honoured visually-impaired guests on International Guide Dog Day with a special event at the Hong Kong International Airport (HKIA). 

                                                                                                                                        

 

For Immediate Release

HK Express Flies Full Steam Ahead in April

Hong Kong, 18 May 2017                 April was a big month for HK Express. Not only did the low-fare airline see outstanding passenger growth and a surge in ancillary revenue, it also enhanced its U-Biz offering and honoured visually-impaired guests on International Guide Dog Day with a special event at the Hong Kong International Airport (HKIA).

The low-fare airline flew 301,066 passengers in the month of April, marking a 35.17% increase compared to the same month last year. Over the past 12 months, HK Express welcomed 3,105,664 guests, representing a 21.6% increase compared to the same period ending April 2016.

The low-fare airline reported exceptional operating efficiency once again, achieving a 91% Load Factor in April. HK Express continues to demonstrate near-perfect efficiency month after month, clocking an average Load Factor of 90% over 12 months with strong support from its customers who appreciate the outstanding value that the low-fare airline offers.

On-time Performance remained strong at 76.2% in April, achieving a year-to-date average of 77.53%. Over the past 12 months, On-time Performance remained steady at 76.5%.

The combination of affordable fares and on-time reliability continues to resonate with guests, with nominal complaint rates of just 0.17% in April. Guest Complaint Rates remained low at 0.11% on average over 12 months.

Ancillary revenue hit 23.74% over the past 12 months, marking a 3.76% jump compared to the previous 12 months ending April 2016. HK Express’ selection of ancillary choices empowers guests to enjoy cost savings and a more personalised travel experience, while diversifying and boosting the airline’s revenue stream. HK Express’ strong ancillary revenue performance also enables the airline to continue providing its signature low fares to travel-loving guests.

In April, U-Biz was enhanced to include more perks including free lounge access, Sweet Seats selection, 30kg baggage allowance and priority baggage collection – catering to guests who seek greater travel comfort and efficiency.

The low-fare airline also showed its endeavour to make travel safe and accessible for every guest – including guests with special needs – on International Guide Dog Day (26 April). HK Express hosted a familiarisation tour in support of the Hong Kong Guide Dogs Association (HKGDA) at HKIA, giving two guide dog users and their trainers a chance to experience the

barrier-free boarding process.

“HK Express is committed to ensuring that travel is safe, affordable and accessible to guests from all walks of life,” says Andrew Cowen, CEO and Managing Director of HK Express. “Just as we are proud of enabling more people to travel since our transition to a low-fare airline, we are honoured to work with the Hong Kong Guide Dogs Association to improve our ability to deliver a smooth and enjoyable flight to guests with special needs.”

  12 Months to 30/4/2017 Month of April 201  Average OTP Yearto-date* 
Guests Flown 

3,105,664

301,066 -
% Change vs Last Year 

21.6%

35.17% -
Load Factor 90% 91% -
On-time Performance* 76.5% 76.2% 77.53%
Ancillary Revenue % 23.74% 19.99% -
Guest Complaint Rate** 0.11% 0.17% -

* Departures <15 minutes of scheduled departure time from Hong Kong (industry standard measure of punctuality)

** Guest Complaint Rate is calculated based on the number of complaint case per number of carried guests.

HK Express is an IATA Operational Safety Audit (IOSA) registered airline and therefore in compliance with IOSA standards. HK Express is committed to delivering operational safety to its Guests and crews.

For reservations or information, please visit www.hkexpress.com, follow us on Facebook fan page: www.facebook.com/HKExpress, SinaWeibo: www.weibo.com/hkexpress; WeChat: HK Express; Twitter: HKExpress.jp or refer to our Instagram: @HK_Express.

About HK Express

Independent flight statistic monitoring website flightstats.com has already recognized HK Express for its top On-Time Performance (OTP) rate. The airline has become a leader in the Hong Kong aviation industry by concentrating on low fares, best-in-class on-time performance and safety while revolutionizing air travel throughout the Asia market. The airline also received a “7-star safety rating” – the highest ranking possible, as well as a recognition of one of the world’s 10 safest low-fare airlines from airlineratings.com, an independent, industry-respected research group.  HK Express flies to 27 of the most popular destinations in Asia. With its fast-growing fleet and enticing number of destinations, HK Express has flown over 7 million guests since converting to LCC – a major achievement that attests to the popularity of the airline and the low fares business model. HK Express is also one of the founder airlines of the world’s first LCC alliance, U-FLY Alliance (www.uflyalliance.com), and is a partner member of reward-U (www.reward-u.com) as well as U-FLY Holidays (www.uflyholidays.com).

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