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Important Travel Notice


Electronic devices in Checked-in Baggage

Posted on 10 Jul 2017​

The safety of our Guests and crew is our top priority. Please be advised that all electronic devices in your check-in baggage should be securely packed in your luggage to prevent damage and switched off completely. This is done in compliance with IATA’s travel restriction with immediate effect. 



Posted on 15 October 2016

The safety our Guests and crew is our top priority. As such, please be advised that individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in carry-on baggage, or in checked baggage on HK Express flights. This prohibition includes all Samsung Galaxy Note7 devices. This ban is effective immediately.

  • If Guests attempt to travel by air with their Samsung Galaxy Note7 devices, they will be denied boarding. 
  • Guests who attempt to evade the ban by packing their phone in checked luggage are increasing the risk of incident.  Anyone violating the ban may be subject to criminal prosecution in addition to fines.
  • Guests currently traveling with Samsung Galaxy Note7 phones should contact Samsung or their wireless carrier immediately to obtain information about how to return their phones and arrange for a refund or a replacement phone.

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