Nov
2016
OTP

#1 in HKG for on time performance
Main Content

Tarmac Delay Plan

Body: 

The vast majority of our flights arrive and depart on time.
On the very few occasions where flights are delayed whilst passengers are on board (known as a tarmac delay) we will take all reasonable steps to ensure our passengers are handled as comfortable as possible. We will ask our passenger to carry with them in their hand baggage, where restrictions allow, any essential medication, baby food and other provisions as well as specific or individual dietary items as we are unable to provide these items and/or unable to distribute them during a tarmac delay.

Tarmac Delay contingency plan for flights departing from, or arriving into a PRC airport.

We want to give our Guests who are utilizing the services of HK Express flights at any airport within Mainland China the following assurance in accordance with the Peoples Republic of China Ministry of Transport article No.56 of 2016.

1) We will not permit our aircraft to remain on the tarmac at an airport in Mainland China for more than three hours before allowing guests to disembark, unless:
Our pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane Guests OR is not permitted by the authorities, OR Air Traffic Control at the applicable airport at the time.

2) Disembarkation of aircraft

The opportunity to disembark can only be authorised by our pilot-in-command after the scheduled departure time taking into consideration the safety and security of other Guests, the crew and the aircraft and any directions issued by air traffic control.
The disembarkation of any passenger once their bags have been loaded will result in a security search of the cabin they were originally seated and offloading of all their check-in/hold baggage. Guests wishing to disembark should be aware that they do so at their own risk. There is no guarantee they will be able to re-board once their bags have been removed. Guests will not be entitled to a refund regardless of ticket type, Guests who choose to disembark and subsequently miss their flight will not be entitled to the protections offered. Protections include; the right to rebooking or overnight accommodation, refreshments and ground transport. Full information allowing Guests to make an informed choice before making the decision to disembark the aircraft will be available from our cabin crew or airport staff.

3) Where there are delays at Mainland China airports, we will provide adequate* food and drinking water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) unless:

Our pilot-in-command determines that safety or security considerations preclude such service.
* in most cases adequate food items are considered to be snack type items such as granola/cereal bars or pretzels or biscuits

4) We will ensure operable lavatory facilities are available while the aircraft remains on the tarmac.
 

5) We will issue notifications regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons and estimated time for the tarmac delay, if known.
 

6) We have coordinated our Tarmac Contingency Plan with the airport authorities, Peoples Republic of China Customs and Immigration and Security Department at each Mainland Chinese airport that we fly to as well as the Mainland Chinese airports we have designated as our diversion airports.



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