Nov
2016
OTP

#1 in HKG for on time performance
Main Content

Fare Rules

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At HK Express, communication and transparency are very important to us. That’s why we’ve created this page – to ensure you have accurate and up-to-date details about our fares and rules. HK Express can offer the lowest fares because we don’t include what you don’t need in the price; we only charge for the products and services you request. The chart below outlines what you can and cannot do with our fares.

 
  Economy Fares
Date/Time Change

A change fee of HKD$580 will be charged for every change on a per guest and per segment basis. Fare differences may apply; there will not be any refunds for lower fares. Changes can be made up to 48 hours before the scheduled flight departure.

Origin/Destination Change(Re-route)

Not Permitted

Name Change(Transferrable)

Not Permitted

Name Correction

A change fee of HKD$350 will be charged for minor name corrections on a per guest per booking basis.

Cancellations/Refunds

All HK Express fares are non-refundable. Fees and surcharges are non-refundable (subject to compliance with local laws and to the extent such local laws at point of sale are applicable), with the exception of the fuel surcharge. An administrative fee of HKD$100 applies for the refund of the fuel surcharge on a per guest and per segment basis. Departure taxes will be refunded subject to local regulations. Please click link for refund application and return to guest.relations@hkexpress.com for further processing. All applications are subject to approval and an approximate 6 to 8 weeks from the date of receiving the application is required.

Late check-in / Failure to board aircraft on time Checking-in late for a flight, or failing to board the aircraft on time will result in a cancellation of a reservation.
Infant Fee Infants less than 2 years old will incur a fee of HKD$280 on a per guest per segment basis if held in an adults lap. Infants occupying a seat and children 2 and above will be charged the child fare. To book a dedicated seat for your infant, please contact our call center.
No Shows

If for any reason you miss the first sector of a return flight, your return sector is still valid. No refund will be given for the first sector.

ACF (Airport Construction Fee) This is an Airport Authority imposed fee regarding third runway construction at Hong Kong International Airport.  Subject to Hong Kong regulations, this fee is refundable upon request if a Guest did not depart from Hong Kong International Airport.
Base seat Base seat is the cost of your flight ticket before the cost of completing the reservation
Fare This is your Total Regulatory Approved Fare but is before any Government imposed taxes, fees or charges.
Reservation admin The cost of your reservation is detailed here. This varies depending upon the choice of booking channel. If you book through hkexpress.com you are paying the lowest possible  cost for your reservation.
Variance to average fuel burn This is part of your flight fare and takes into consideration changes in the cost of fuel which directly impacts your total fare. It is not refundable and is shown in order to provide additional transparency. 

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