Check-in Guide
Online Check-in
Mobile Check-in
Easily access your digital boarding pass anytime, anywhere.
- Stay updated with the latest airport and flight information
- Reserve your preferred seat in advance
- Digital boarding pass
- Skip the line at the check-in counters and save time
Airport Check-in
Steps for Online Check-in
Online Check-in opens 48 hours before and closes 75 minutes before the scheduled departure time*^. For customers needing to check in baggage, please visit our designated counters at airports before the counter closing time. If you do not have any check-in baggage and have obtained your online or mobile boarding pass, you may proceed directly through Security and Immigration to the Boarding Gate.
Please be sure to arrive at the boarding gate with your travel documents by the boarding time stated on your boarding pass. Late passengers will not be accepted, and the boarding gate will close 30 minutes before the scheduled departure time.
* Online Check-in is available for all flights (except for flights departing from Phu Quoc, Changzhou, Ningbo, Sanya, Wuxi and Yiwu), between 48 hours and 75 minutes prior to departure.
^ The use of online or mobile boarding passes is governed by local regulations and may not be permissible for all destinations. If you are unable to obtain your mobile boarding pass after completing online check-in, please ensure you visit our check-in counter more than one hour before the scheduled departure time and present your travel documentation for verification to obtain a printed boarding pass.
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Self Check-in and Bag Drop
Time is on your side with our self-service facilities at the airport or at in-town locations. Designed to speed you through check-in and bag drop, our self-service network will give you extra time to shop, eat or simply relax before the start of your journey. If you’re new to the automated experience, our airport team will be on hand to assist you.
How to use Self service kiosks?
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Where is the kiosk?
Self Check-in, Self Bag Drop and Express Bag Drop (Hong Kong)
Self Check-in Kiosks, Self Bag Drop, Express Bag Drop
- Location: Aisle U, Terminal 2
- Check-in time: 24 hours to 75 mins before departure time
Remarks
Passengers aged 7 or above holding electronic travel documents* and departing from Hong Kong on HK Express flights are eligible to participate in the Hong Kong International Airport’s Express Bag Drop pilot program. By using the HK Express mobile app, passengers can conveniently complete a one-stop check-in process and register for a ‘Flight Token’ between 48 hours and 75 minutes before departure. Upon arriving at Aisle U, Terminal 2 of Hong Kong International Airport, passengers can enjoy a seamless, fully self-service baggage check-in experience between 24 hours and 75 minutes before departure.
*For e-passport issued by the Hong Kong Special Administrative Region, the issue date must be on or after June 2019 to be eligible.
Counter Check in, Self Check-in, Self Bag Drop (outside Hong Kong)
To ensure there is sufficient time to check in, we recommend you arrive at the airport check-in counters at least 2 hours before the scheduled time of departure. Please visit below for check-in counter opening times at different airports:
Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.
|
Originating Destinations |
Check-in Counter Opening Time (prior to the scheduled time of departure) |
Check-in Counter Closing Time (prior to the scheduled time of departure) |
Self Check-in Kiosk |
Self Bag Drop |
|---|---|---|---|---|
|
Hong Kong |
180 minutes |
60 minutes |
Yes, Aisle U, Terminal 2 |
Yes, Aisle U, Terminal 2 |
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