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Important flight information for guests travelling to Hualien

Posted on 9 Apr 2018

The Safety of our Guests and Crew are our top priority. In response to the major earthquake which rocked Hualien recently, HK Express has undertaken an in-depth review of the situation in the region as well as the market demands. The flight frequency of Hong Kong-Hualien route will reduce from daily to 4 flights per week between 1 July and 27 October 2018.

The Reduced Hualien Flights are as follow:

Flight No. Effective Date Origin Destination Frequency
UO3140 1 July – 27 October 2018 Hong Kong Hualien Mondays, Thursdays, Saturdays
UO3141 Hualien Hong Kong

You may choose one of the protection options below. Seats on other HK Express available flight are secured for affected guests before they make the decision.

  1. Full Refund; OR
     
  2. Change of Travel Date – Select new dates of travel to / from Hualien departing on or before 27 October 2018. Blackout periods apply. OR
     
  3. Change of Destination – Select a new destination of the HK Express network departing within one year of the original travel date (Fare difference applies to other routes except Taichung; booking is subject to availability)

For options (ii) and (iii), only one-time change can be made free of charge. Further changes are subject to applicable fees according to the fare rules and conditions of the fare purchased. If guests would choose one of these three options, please reply to us on or before 31 May 2018. If not, the default option is the secured flight arrangement.

All affected guests will be notified by both email and SMS. For the change arrangement or any enquiry, guests whose travel plans are impacted are encouraged to call the dedicated hotline +852 3902 0299 directly.

 

Important flight information for guests travelling to Kunming 

Posted on 9 Apr 2018

To better optimise utilisation of the airline’s resources, flight services between Hong Kong and Kunming will be suspended from 1 August 2018. You may choose one of the protection options below.

  1. Free Transfer - Select a new flight of other airlines with the same departure schedule and same route in economy class (Booking is subject to seat availability); OR
     
  2. Change of Destination - Select a new destination of the HK Express network departing on or before 31 December 2018 (Fare difference applies; booking is subject to seat availability); OR
     
  3. Full Refund

For options (i) and (ii), only one-time change can be made free of charge. Further changes are subject to applicable fees according to the fare rules and conditions of the fare purchased. If guests would choose one of these three options, please reply to us on or before 31 May 2018. If not, the option of a full refund of all affected flight sectors would be defaulted.

All affected guests will be notified by both email and SMS. For the change arrangement or any enquiry, guests whose travel plans are impacted are encouraged to call the dedicated hotline +852 3902 0299 directly.



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