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Check-in

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We offer different check-in options for your seamless flying experience. You can either check-in online, at our airport counters or even in-town. Plan your journey ahead and learn more about options available now.

Online Check-in

We strongly advise our guests to utilize our online check-in services to save your time and avoid queues at airports.

Online check-in opens 48 hours before and closes 75 mins before scheduled departure time*. If you do not have any check-in baggage, you can go straight to the gate with your mobile boarding pass and enjoy^! For guests that need to check-in your baggage, please visit our online check-in counters at airports accordingly. Guests are reminded to arrive at the boarding gate at least 40 minutes before departure to prepare for boarding, and gate will be closed 20 minutes before departure.

*Online Check-in is available for flights departing Hong Kong (except to Saipan), Japan, Thailand, Korea, Taiwan, Vietnam and Cambodia, between 75 minutes and 48 hours prior to departure. It is not available for bookings with infants and Guests that require assistance.

^Guests departing from Seoul, Busan, Jeju, Nha Trang, Danang, Hualien and Siem Reap must visit the check-in counter for travel document verification and to obtain a printed boarding pass before proceeding to immigration.

A. Mobile check-in

Checking-in with our mobile app allows you to save your boarding pass directly to your device or passbook. You can easily access your mobile boarding pass anytime, anywhere. Download our mobile app now!

App Store icon Google Play icon  

App Store QR Code Google Play QR Code  

B. Web check-in

Simply logon to hkexpress.com with your flight details to start using our Web check-in service. You will need to print a copy of your electronic boarding pass using a A4 sized paper. If you do not have a printer with you, please check-in using our mobile app instead.

Airport Check-in

You can also choose to check-in at airports. To ensure there is sufficient time to check in, we recommend you arrive at the airport at least 1.5 hours before the flight departure. Please note our Check in counters in Hong Kong Airport are located at Row P of Terminal 2. Our check-in counters at Hong Kong International Airport (HKIA) open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 20 mins before departure.  For check-in counter opening times at other airports, please refer to the table below. 

Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.

Originating destinations Check-in counter opening time Check-in counter Closing time
Hong Kong 3 hours prior to departure 1 hour prior to departure
Fukuoka 3 hours prior to departure 1 hour prior to departure
Nagoya 3 hours prior to departure 1 hour prior to departure
Tokyo (Haneda) 3 hours prior to departure 1 hour prior to departure
Tokyo (Narita) 3 hours prior to departure 1 hour prior to departure
Osaka (Kansai) 2.5 hours prior to departure 1 hour prior to departure
Hiroshima 2.5 hours prior to departure 1 hour prior to departure
Ishigaki 2.5 hours prior to departure 1 hour prior to departure
Takamatsu  2.5 hours prior to departure 1 hour prior to departure
Kagoshima 2.5 hours prior to departure 1 hour prior to departure
Seoul (Incheon) 2.5 hours prior to departure 1 hour prior to departure
Busan 2.5 hours prior to departure 1 hour prior to departure
Jeju 2.5 hours prior to departure 1 hour prior to departure
Kunming 2 hours prior to departure 1 hour prior to departure
Ningbo 1.5 hours prior to departure 1 hour prior to departure
Hualien 3 hours prior to departure 1 hour prior to departure
Taichung 3 hours prior to departure 1 hour prior to departure
Phuket 3 hours prior to departure 1 hour prior to departure
Chiang Mai 3 hours prior to departure 1 hour prior to departure
Chiang Rai 3 hours prior to departure 1 hour prior to departure
Nha Trang 2.5 hours prior to departure 1 hour prior to departure
Da Nang 2.5 hours prior to departure 1 hour prior to departure
Siem Reap 2 hours prior to departure 1 hour prior to departure
Saipan 3 hours prior to departure 1 hour prior to departure

In-Town Check-in

If travelling to Hong Kong International Airport via the Airport Express train, you may choose to check-in at either Hong Kong or Kowloon station*. Simply check-in and collect your boarding pass as early as one day in advance or as late as 90 minutes before departure. For any guests with baggage where the total size exceeds 145cm (length) x 100cm (width) x 85cm (height) and weight exceeding 70kg, In-Town Check-in service will not be available and please check-in at our airport counters instead.

*Please note that the operating hours for this service is 05:30-00:30, Monday through Sunday. 



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