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Complimentary COVID-19 Travel Insurance

Benefits Table

Complimentary COVID-19 Travel Insurance benefits

 

Benefits Coverage
COVID-19 Overseas Medical Hospitalisation Expenses Up to USD$100,000
(50% limit for age above 70; 25% limit for age above 85)
COVID-19 Repatriation of Mortal Remains Up to USD$25,000
COVID-19 Overseas Hospital Confinement Benefit USD$100 daily for 14 days
Chubb Assistance 24 Hour Telephone Hotline and Referral Services Included

For more details, please browse through Complimentary COVID-19 Travel Insurance Insurance Certificate.

Eligibility

Customers need to fulfil below requirements to be eligible for Complimentary Covid-19 Travel Insurance:

  • Flights must depart from Hong Kong between 15 December 2020 and 31 December 2021 (both dates inclusive); and
  • Flight tickets must be purchased between 15 December 2020 and 31 December 2021 (both dates inclusive); and
  • Flight tickets must be purchased through our official website at hkexpress.com or HK Express’ mobile app

Claims

Step 1:
You must contact Chubb Assistance Hotline at +852 3723 3030 (24-hour) for hospital admission arrangement and return of mortal remains. Chubb will reimburse the medical hospitalisation expenses incurred as a result of your hospitalisation for COVID-19 treatment directly to the assistance provider.

Step 2:
Submit your claim for Overseas Hospital Confinement Benefit via Chubb Claim Centre at www.chubbclaims.com.hk.

FAQs

Frequently Asked Questions regarding Complimentary COVID-19 Travel Insurance

 

You will be eligible if you fulfil all following requirements:

  • Your flight departs from Hong Kong between 15 December 2020 and 31 December 2021 (both dates inclusive);
  • Your flight tickets are purchased between 15 December 2020 and 31 December 2021 (both dates inclusive); and
  • Your flight tickets are purchased through HK Express’ official website at hkexpress.com or HK Express’ mobile application.

Complimentary COVID-19 Travel Insurance is provided between 15 December 2020 and 31 December 2021 (both dates inclusive).

Complimentary COVID-19 Travel Insurance offers the below coverages: (i) Overseas Medical Hospitalisation Expenses up to USD 100,000, (ii) Overseas Hospital Confinement Benefit of USD 100 per day up to 14 days, and (iii) Repatriation of Mortal Remains up to USD 25,000. Pre-Existing Medical Condition, travel booked or undertaken against the advice of any doctor or for seeking medical attention are not covered. Please read the Insurance Certificate for full list of exclusions.

If you meet the criteria listed in Question 1, you will automatically enjoy the cover without the need to fill in any forms or submit any documents.

If you have been confirmed as positive for COVID-19 during your journey, please contact Chubb Assistance Hotline at +852 3723 3030 and you will be assisted on hospital admission by an assistance provider. Chubb will reimburse the overseas medical hospitalisation expenses directly to the assistance provider.

For a one-way ticket, Complimentary COVID-19 Travel Insurance provides coverage up to 3 days from your departure date from Hong Kong. For round trip or multi-city ticket, Complimentary COVID-19 Travel Insurance provides coverage for the duration of your journey from your departure date from Hong Kong to (i) your return date to Hong Kong as stated in your HK Express flight ticket or (ii) up to 30 days from the departure date (whichever is earliest).

There is no cover available within your country of residence.

The cost of any COVID-19 test is not covered.

Complimentary COVID-19 Travel Insurance only covers the destination printed on your HK Express ticket and does not cover any onward destinations.

You must contact Chubb Assistance Hotline at +852 3723 3030 for hospital admission arrangement. Chubb will reimburse the medical hospitalisation expenses incurred as a result of your hospitalisation for COVID-19 treatment directly to the assistance provider. Afterwards, you can submit your claim for Overseas Hospital Confinement Benefit via Chubb Claim Centre at www.chubbclaims.com.hk.

Please keep all medical receipts and reports.

You will be required to provide your full name, HK Express Booking Reference Number, departure and return date for Chubb to validate your eligibility for the cover.

No. This offer is valid for tickets purchased via HK Express’ official website at hkexpress.com or HK Express’ mobile application only and those that meet the criteria as listed in Question 1.

Yes. There is no minimum age requirement for this offer. This offer is valid for tickets purchased via HK Express’ official website at hkexpress.com or HK Express’ mobile app only and those that meet the criteria as listed out in Question 1.

Yes, if your flight tickets meet the criteria as listed in Question 1.

No.

You will need to follow the local guidelines with regards to COVID-19 requirements including proof of insurance.

Please contact our travel insurance business partner Chubb at +852 3191 6638.

No. Information or assistance relating to Complimentary COVID-19 Travel Insurance is not available through HK Express call centre. You can check the terms and conditions of the coverage in HK Express’ official website. For enquiry, please contact our travel insurance business partner Chubb at +852 3191 6638.

You can check the opt-out box in “Add Extras” session during the booking flow. You will not receive this complimentary insurance coverage, your information will not be shared to Chubb upon receiving your preference.

General Enquiries

If you have questions regarding Complimentary COVID-19 Travel Insurance, please contact Chubb Customer Service as below.

Chubb Customer Service

Hotline: (852) 3191 6638

Email: HKEtravel.hk@chubb.com

Operating Hours: 9:00a.m. to 5:30p.m., Monday to Friday
(Closed on Saturday, Sunday and Public Holidays)

Disclaimer

Complimentary COVID-19 Travel Insurance is underwritten by Chubb Insurance Hong Kong Limited (“Chubb”). HK Express is an insurance agent appointed by Chubb.

The above is for reference only and does not form part of the insurance contract. For full terms and conditions and exclusions, please refer to the insurance policy document for details, which shall prevail in case of inconsistency. Chubb reserves the right of final approval and decision.

HK Express is not liable for the discrepancy between the information of the insurance policy underwritten by Chubb posted on the website and the actual insurance document prevailing at the time. Also, HK Express does not make any warranties about the completeness, adequacy and accuracy of the information on the website, and expressly disclaim liability for errors and omissions in the contents of this site.