Skip to main content

Important information for Guests travelling to/from South Korea

Updated on 15 Apr 2020–12:00 HKT

In response to the preventive measures for COVID-19 by the Hong Kong SAR government, starting from 25 February, all non-Hong Kong residents travelling from South Korea or those who have visited South Korea in the past 14 days are not permitted to enter Hong Kong until further notice. A Red Outbound Travel Alert has also been issued by the Hong Kong SAR Government on South Korea, urging the public to avoid non-essential travel to the country.

 

Due to operation reasons, some HK Express flights to / from South Korea have been cancelled. All affected Customers who are booked on flights to / from Seoul-Incheon and Busan (between 25 February and 18 Jun 2020) and to / from Jeju (between 16 February and 18 Jun 2020) will be provided the following options:

 

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New trip must be completed by 31 March 2021 and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New trip must be completed by 31 March 2021 and the change is subject to flight availability

Option 3: Full refund in the form of a credit voucher

Option 4: Full refund on either the affected flight sector or the whole booking

 

In addition, HK Express flights to / from Jeju on every Tuesday and Saturday from 19 Jun 2020 to 29 June 2020 have also been cancelled.

  • For flights that are cancelled or rebooked to flights with 8 hours or more time difference with original departure time, Option 1, 2, 3 and 4 will be offered
  • For flights cancelled or rebooked to flights within 8 hours, Option 1 and 2 will be provided

 

For future flights, we will continue to evaluate the situation and announce any changes as soon as possible.

 

The above options are only available to Customers who purchased tickets directly from HK Express via our official website or mobile application. For tickets issued by travel agents and group tickets, please contact your travel agent for further arrangement.

 

Affected Customers will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. Change/refund requests should be made before departure. For the change arrangement or any enquiry, Customers are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

 

HK Express strongly recommends Customers to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.