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FAQ (Others)

How do I request a certificate for delayed/cancelled flight?

Please click this link for certificate request:

To request for a certificate, please follow the steps below:

  1. On the request page, click “Request for Flight Certificate”
  2. Input all the information correctly.
  3. Choose the kind of certificate you need on the “Certificate Nature”.
  4. Click “Submit” button.

The certificate will be sent to your email address provided at the time of booking.

If my flight is affected by a typhoon, how do I check the latest flight information and flight status?

If you flight is affected, we will inform you immediately via email or SMS when there are schedule changes on your flights. You may also check Important Travel Notice on our website.

We advised you to check the latest flight information or flight status on Hong Kong International Airport's website before you head to the airport.

What is U-First?

U-First offers you Priority Check-in and Express Boarding services, which will speed you through the queues and save your time!

What are the terms and conditions of U-First?

You may find the terms and conditions of U-First at the bottom of this page.

Do you have inflight entertainment?

HK Express is a low-fare airline and does not provide inflight entertainment. This is done to save weight and subsequently fuel, which allows us to pass these savings onto our Customers. We do however, have an inflight magazine to keep you entertained. U.explore magazine covers all the lifestyle topics you love, such as – travel, leisure, shopping, food, people...allowing you to explore more whilst enroute to your hard earned holiday.

You may find our U.explore online here.

Where does HK Express fly to?

We currently fly to exciting destinations in Japan, Cambodia, Korea and more, you may find them on our "Route Map".

We plan to bring our low fares and friendly service to many destinations throughout Asia. Please stay tuned for the latest information, and let us know if you have a suggestion!

Can I earn Asia Miles with HK Express flights?

At this moment, you may only redeem Asia Miles on our flights. Please click here for more details.