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Check in at Airport

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In order to ensure there is sufficient time to check in, we recommend you arrive at the airport at least 1.5 hours before the flight departure. Please note our Check in counters in Hong Kong Airport are located at Row P of Terminal 2. Our check-in counter at Hong Kong International Airport (HKIA) open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 20 mins before departure.  For check-in counter opening times at other airports, please refer to the table below. 

Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.

Originating destinations Check-in counter opening time Check-in counter Closing time
Hong Kong 3 hours prior to departure 1 hour prior to departure
Fukuoka 3 hours prior to departure* 1 hour prior to departure
Nagoya 3 hours prior to departure* 1 hour prior to departure
Tokyo (Haneda) 3 hours prior to departure 1 hour prior to departure
Tokyo (Narita) 3 hours prior to departure 1 hour prior to departure
Osaka (Kansai) 2.5 hours prior to departure 1 hour prior to departure
Hiroshima 2.5 hours prior to departure 1 hour prior to departure
Taichung 3 hours prior to departure 1 hour prior to departure
Phuket 3 hours prior to departure 1 hour prior to departure
Chiang Mai 3 hours prior to departure 1 hour prior to departure
Da Nang 2.5 hours prior to departure 1 hour prior to departure
Siem Reap 2 hours prior to departure 1 hour prior to departure
Kunming 2 hours prior to departure 1 hour prior to departure
Ningbo 1.5 hours prior to departure 1 hour prior to departure
Seoul (Incheon) 2.5 hours prior to departure 1 hour prior to departure
Busan 2.5 hours prior to departure 1 hour prior to departure
Jeju 2.5 hours prior to departure 1 hour prior to departure
Ishigaki 2.5 hours prior to departure 1 hour prior to departure
Takamatsu  2.5 hours prior to departure 1 hour prior to departure
kagoshima 2.5 hours prior to departure 1 hour prior to departure
Saipan 3 hours prior to departure 1 hour prior to departure
Hulien 3 hours prior to departure 1 hour prior to departure
Chiang Rai 3 hours prior to departure 1 hour prior to departure
Nha Trang 2.5 hours prior to departure 1 hour prior to departure

*Counter operating hours will be shorter for flight number 1605 departing at 0800(1.5hrs), and 0905 (2.5hrs) from Fukuoka and similarly for flight number 1879 departing before 0900 (2.5hrs) from Nagoya.

In-Town Check in

If travelling to Hong Kong International Airport via the Airport Express train, you may choose to check-in at either Hong Kong or Kowloon station*. Simply check-in and collect your boarding pass as early as one day in advance or as late as 90 minutes before departure. For any Guests with baggage where the total size exceed 145cm (length) x 100cm (width) x 85cm (height) and weight exceeding 90kg, In-Town Check-in service will not be available and please check-in at our airport counter instead.

*Please note that the operating hours for this service is 05:30-00:30, Monday through Sunday. 



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