Main Content

Important Travel Notice

Body: 

Important flight information for guests travelling to Hualien

Posted on 9 Apr 2018

The Safety of our Guests and Crew are our top priority. In response to the major earthquake which rocked Hualien recently, HK Express has undertaken an in-depth review of the situation in the region as well as the market demands. The flight frequency of Hong Kong-Hualien route will reduce from daily to 4 flights per week between 1 July and 27 October 2018.

The Reduced Hualien Flights are as follow:

Flight No. Effective Date Origin Destination Frequency
UO3140 1 July – 27 October 2018 Hong Kong Hualien Mondays, Thursdays, Saturdays
UO3141 Hualien Hong Kong

You may choose one of the protection options below. Seats on other HK Express available flight are secured for affected guests before they make the decision.

  1. Full Refund; OR
     
  2. Change of Travel Date – Select new dates of travel to / from Hualien departing on or before 27 October 2018. Blackout periods apply. OR
     
  3. Change of Destination – Select a new destination of the HK Express network departing within one year of the original travel date (Fare difference applies to other routes except Taichung; booking is subject to availability)

For options (ii) and (iii), only one-time change can be made free of charge. Further changes are subject to applicable fees according to the fare rules and conditions of the fare purchased. If guests would choose one of these three options, please reply to us on or before 31 May 2018. If not, the default option is the secured flight arrangement.

All affected guests will be notified by both email and SMS. For the change arrangement or any enquiry, guests whose travel plans are impacted are encouraged to call the dedicated hotline +852 3902 0299 directly.

 

Important flight information for guests travelling to Kunming 

Posted on 9 Apr 2018

To better optimise utilisation of the airline’s resources, flight services between Hong Kong and Kunming will be suspended from 1 August 2018. You may choose one of the protection options below.

  1. Free Transfer - Select a new flight of other airlines with the same departure schedule and same route in economy class (Booking is subject to seat availability); OR
     
  2. Change of Destination - Select a new destination of the HK Express network departing on or before 31 December 2018 (Fare difference applies; booking is subject to seat availability); OR
     
  3. Full Refund

For options (i) and (ii), only one-time change can be made free of charge. Further changes are subject to applicable fees according to the fare rules and conditions of the fare purchased. If guests would choose one of these three options, please reply to us on or before 31 May 2018. If not, the option of a full refund of all affected flight sectors would be defaulted.

All affected guests will be notified by both email and SMS. For the change arrangement or any enquiry, guests whose travel plans are impacted are encouraged to call the dedicated hotline +852 3902 0299 directly.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused. 

 

Important flight information for guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Important flight information for guests travelling to Kagoshima and Ishigaki

Posted on 27 Dec 2017

For guests travelling to Kagoshima and Ishigaki from 2 Jan – 24 Mar on the flights listed below, please note the following time changes. In some cases, the new departure time may be earlier than scheduled. We deeply apologize for any inconvenience caused. 

Flight Eff DOW From To Original Departure time New departure time New arrival time Status
1850 2 Jan - 24 Mar Tues HKG KOJ 630 550 945 Time change to earlier by 40 mins
1851 2 Jan - 24 Mar Tues KOJ HKG 1110 1030 1310 Time change to earlier by 40 mins

3649

2 Jan - 24 Mar Tues ISG HKG 1130 1200 1400 Time Change

 

Travel advisory regarding carriage of Smart Baggage

Posted on 22 Dec 2017

The Safety of our Guests and Crew are our top priority. As such, beginning January 1st, 2018 smart baggage with lithium battery power banks that cannot be removed will be banned from Check In and cabin baggage on all HK Express flights.

All lithium battery power banks in smart baggage will only be allowed for carriage if the battery can be removed and meet the requirements of our lithium ion baggage policy. For more information about this policy please refer to the above. The battery removal must be demonstrated to our ground staff, however may remain installed as long as all functions of the smart baggage are switched off for the entirety of the flight.

For any smart baggage which needs to be checked in at the gate, the batteries must be removed, placed in a plastic bag and carried on board in the cabin.

What is Smart Baggage?

According to the International Air Transport Administration, a smart baggage is defined as an Innovative baggage with integrated lithium batteries.

Examples of Smart baggage include features such as;

•Lithium ion battery and motor allowing it to be used as a personal transportation device, either as a stand-up scooter, or sit on vehicle. These devices do not meet the criteria of a mobility device.

•Lithium ion battery power bank that allows charging of other electronic devices such as mobile phones, tablets and laptops.

•GPS tracking devices with or without GSM capability.

•Bluetooth, RFID and Wi-Fi capability.

•Electronic baggage tags.

•Electronic lock/s.

•Lithium ion battery, motor and tracking device (GPS) allowing the bag to self-propel and ‘follow’ the owner.
 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here



Back to Top