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Contact Information


Do you have a question or comment for us? We always enjoy hearing from our guests and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.

All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. To find out if you are eligible, or to submit a refund request, please click here.

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HK Express Guest Relations

Phone icon Hong Kong: (852) 3902 0288

Phone icon Mainland China: 4000 122 388

Clock icon 24 hours a day, 7 days a week

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Mail icon (Agent )

Mail icon (Group Travel)



Phone icon (662) 634 2552

Clock icon Mon - Fri: 08:30 - 17:30

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Phone icon (886) 2 25170777

Clock icon Mon – Fri: 09:00-18:00

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Phone icon (81) 006-633-868-015

Clock icon Mon - Sun: 09:00 - 18:00 (Local Time) 

Mail icon (customer)

Mail icon  (Travel Agent)


Phone icon (82) 007-988-523-8014

Clock icon Mon - Sun:09:00 - 18:00 (Local Time)


Phone icon(1)-855-298-4316 (Toll-Free within US )

Clock icon 24 hours a day, 7 days a week

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