HK Express Introduces Cabin Connect
A New Onboard Digital Service
HK Express is pleased to introduce Cabin Connect, a new onboard digital service designed to enhance your inflight experience.
Once onboard, simply connect to the 'HKExpress’ inflight network using your own device to browse the inflight dining menu, shop selected onboard items, and track your flight in real time — including the live flight map, route details, and estimated arrival time.
Service Features
Inflight Dining and Ordering
Onboard Shopping
Real-Time Flight Information
How to Use HK Express Cabin Connect
If HK Express Cabin Connect is available on your flight, simply follow the steps below after boarding:
- Use your personal mobile device.
- Connect to the onboard network and select ‘HKExpress’.
- Scan the designated onboard QR code and open the HK Express Cabin Connect service page.
- Browse the inflight menu, shop selected onboard items or check real-time flight information.
- To place a meal or shopping order, submit it from your seat. Our cabin crew will confirm your order, collect payment and arrange the relevant item subject to availability.
Service Availability
HK Express Cabin Connect is now available on most aircraft.
FAQs
Q: Does HK Express Cabin Connect provide general internet access?
A: HK Express Cabin Connect is an onboard digital service platform that allows passengers to access selected inflight services during the flight, including inflight dining, selected onboard shopping and real-time flight information. It does not provide general internet browsing.
Q: Do I need to download an app to use HK Express Cabin Connect?
A: No app download is required. Simply use your own mobile device and follow the onboard instructions to connect to the designated network and access Cabin Connect.
Q: How will I receive my meal or onboard item after placing an order through HK Express Cabin Connect?
A: Once an order has been submitted, our cabin crew will confirm the order with you, collect payment and arrange the relevant meal or onboard item subject to availability.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, you can do so directly on the Cabin Connect page and submit a new order if needed.
Q: Do I need to pay on my mobile device when placing an order?
A: No. Once you placed an order, our cabin crew will verify the details with you first. Payment will be collected once the order has been confirmed.
Q: Is HK Express Cabin Connect available on all flights?
A: HK Express Cabin Connect is now available on most aircraft. If HK Express Cabin Connect is unavailable on your flight, our cabin crew will be happy to assist with onboard purchases and service requests.
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