Online Check-in
Online Check-in opens 48 hours before and closes 75 minutes before the scheduled departure time*^. For customers needing to check in baggage, please visit our designated counters at airports before the counter closing time. If you do not have any check-in baggage and have obtained your online or mobile boarding pass, you may proceed directly through Security and Immigration to the Boarding Gate.
Please be sure to arrive at the boarding gate with your travel documents by the boarding time stated on your boarding pass. Late passengers will not be accepted, and the boarding gate will close 30 minutes before the scheduled departure time.
* Online Check-in is available for all flights (except for flights departing from Phu Quoc, Ningbo and Sanya, Changzhou, Wuxi and Yiwu), between 48 hours and 75 minutes prior to departure.
^ The use of online or mobile boarding passes is governed by local regulations and may not be permissible for all destinations. If you are unable to obtain your mobile boarding pass after completing online check-in, please ensure you visit our check-in counter at least more than one hour before the scheduled departure time and present your travel documentation for verification to obtain a printed boarding pass.
A. Web check-in
Simply log on to hkexpress.com with your flight details to use our web check-in service.
B. Mobile check-in
Checking in with our mobile app allows you to save your boarding pass directly to your device. You can easily access your mobile boarding pass anytime, anywhere. Download our mobile app now and enhance your travel experience!
Experience our one-stop, fully self-service pilot program for a hassle-free departure! Want to learn more? Click Self Check-in and Bag Drop now for more details.
Airport Check-in
Self Check-in and Bag Drop
Self Check-in (Hong Kong)
(1) Smart Check-in Kiosks
- Location: Aisle U, Terminal 2
- Check-in time: 24 hours to 75 mins before departure time
Self Bag Drop (Hong Kong)
(1) Self Bag Drop
- Location : Aisle U, Terminal 2
- Bag Drop time: 24 hours to 75 mins before departure time
(2) Express Bag Drop
- Location : Aisle U, Terminal 2
- Bag Drop time: 24 hours to 75 mins before departure time
Passengers aged 7 or above holding electronic travel documents* and departing from Hong Kong on HK Express flights are eligible to participate in the Hong Kong International Airport’s Express Bag Drop pilot program. By using the HK Express mobile app, passengers can conveniently complete a one-stop check-in process and register for a ‘Flight Token’ between 48 hours and 75 minutes before departure. Upon arriving at Aisle U, Terminal 2 of Hong Kong International Airport, passengers can enjoy a seamless, fully self-service baggage check-in experience between 24 hours and 75 minutes before departure.
*For e-passport issued by the Hong Kong Special Administrative Region, the issue date must be on or after June 2019 to be eligible.
Self Bag Drop (Taipei)
- Location: Terminal 1 (Check-in zone 11)
- Bag Drop time: 12 hours to 65 minutes before departure time
Counter Check-in
To ensure there is sufficient time to check in, we recommend you arrive at the airport check-in counters at least 2 hours before the scheduled time of departure. Please note check-in and bag drop services for HK Express in Hong Kong International Airport (HKIA) are located at Aisle U of Terminal 2, which open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 30 mins before scheduled time of departure. For check-in counter opening times at other airports, please refer to the table below:
Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.
Check-in & Connecting to/from the Greater Bay Area
Travelling via Hong Kong has indeed become more convenient for passengers. Those travelling from the Greater Bay Area (GBA), including the Pearl River Delta (PRD) region and Macau, can take advantage of the upstream check-in services offered by HK Express. These services are available at selected ferry ports, land ports, and land points, allowing passengers to complete their check-in process before reaching Hong Kong International Airport. This streamlines the travel experience and saves valuable time. A variety of transportation options are also available to passengers returning to the Greater Bay Area.
The SkyPier Terminal Ticketing Counter at Transfer Area E2 of HKIA will be closed 15 minutes before the scheduled transfer coach and ferry departure time.
A. Ferry
Want to travel between GBA and our destinations at ease? Passengers can check in to their flights via the Upstream Check-in service, including ports without codeshare service. By booking HK Express Air + Ferry Pass directly with us, you will be able to enjoy one-stop service between selected ferry ports in GBA and other destinations via Hong Kong without hassle. Even more, you don’t have to worry about your checked baggage, misconnections under unforeseen circumstances or taking time to queue up for tax refund. Click here to learn more.
To check in at upstream ferry ports, you must arrive at the check-in counter at least 60 minutes before your ferry's scheduled departure time with the following items:
- A valid ferry ticket
- A valid HK Express ticket with a confirmed flight booking for same day travel (including mid-night departures)
- A valid travel document and entry / transit visa for your destination if required
B. SkyPier Terminal Transfer Coach
SkyPier Terminal Transfer Coach provides services to and from the following locations.
Hong Kong International Airport SkyPier Terminal <> Hong Kong-Zhuhai-Macao Bridge Macao / Zhuhai Port
Note: SkyPier Terminal Transfer Coach Service is for transfer passengers only.
From Hong Kong-Zhuhai-Macao Bridge Macao / Zhuhai Port to Hong Kong International Airport SkyPier Terminal:
Passengers from Macao / Zhuhai can enjoy the SkyPier Terminal Transfer Coach Service to HKIA.
To use the service, passengers must:
- Possess a valid transfer coach ticket
- Possess a confirmed same-day departure air ticket issued by HK Express
- Confirm in advance that they are able to enter their final destination and possess valid passport and visa for their intended destination / onward destination
From Hong Kong International Airport SkyPier Terminal to Hong Kong-Zhuhai-Macao Bridge Macao / Zhuhai Port:
Passengers who need to take a transfer coach to Macao / Zhuhai should proceed to the SkyPier Terminal Transfer Coach Ticketing Counter ("ticketing counter”) at Transfer Area E2. DO NOT go through immigration and reclaim your baggage. Passengers who have already gone through immigration procedures CANNOT return to the ticketing counter and use the transfer coach service.
To use the service, passengers must:
Possess the following items:
- Same day arrival air ticket/ e-ticket/ boarding pass stub
- A valid transfer coach ticket
- A valid passport and, if applicable, a visa for the intended destination at Macao / Zhuhai
Transfer to Macao / Zhuhai within the same day of arrival
Arrive at the SkyPier Terminal Transfer Coach Ticketing Counter located at Transfer Area E2 at least 90 minutes before the scheduled transfer coach departure time for ticketing and transfer procedures. For passengers without checked baggage, 30 minutes would be sufficient
For passengers with checked baggage, please present the airline baggage tag
C. Other coach or Limousine
You can obtain departure flight information, check-in and get your boarding pass at the following land points:
- Hong Kong-Zhuhai-Macao Bridge Macao Port
- Hong Kong-Zhuhai-Macao Bridge Zhuhai Port
You can obtain departure flight information at the following land points:
- Jiangmen Shengli Coach Station
- Kaiping Yici Coach Station
- Shenzhen Mango Building
- Guangdong Yingbin Hotel
- Shenzhen International Airport
- Shenzhen Kingkey Banner Centre
Please reserve sufficient time to connect to your flight. Upon arriving at Hong Kong International Airport, please proceed to the bag drop counter of your airline for baggage check-in.
To check in at the upstream land points, you must possess:
- A valid coach or limousine ticket
- A valid air ticket with confirmed flight booking with HK Express for same day travel
- A valid travel document and entry / transit visa for your destination if required.
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