Hong Kong Express Airways Limited (“HK Express”) Website and Mobile Application Terms of Use
1.1 The website at www.hkexpress.com and the HK Express mobile app (Site) is operated by Hong Kong Express Airways Limited (we/us).
1.2 Use of the Site is on the terms contained in this document (Terms of Use). By accessing, browsing, using, registering with, or placing an order on the Site you are indicating your acceptance to be bound by these Terms of Use in their entirety. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available. If you do not agree to these Terms of Use, stop using the Site immediately.
1.3 Separate conditions may also apply to airline carriage, prize draws, competitions or any other promotion which we may run from time to time. Please also read our Term & Conditions. In particular, the carriage of passengers, baggage and cargo by air is subject to the Conditions of Contract and Notices and Conditions of Carriage of the relevant carrier. View our Conditions of Contract and Notices and Conditions of Carriage.
1.4 These Terms of Use include our Privacy Policy, which explains how we collect, store and handle any personal information you supply to us when you use our websites or mobile applications, including the Use of Cookies on our websites and mobile applications. View our Privacy Policy.
1.5 By opening a HK Express membership account, or by using services or other benefits connected with that account, you also agree to our MyUO Account Terms and Conditions.
1.6 Additional terms may apply to specific parts of our Site and services. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site.
2.1 We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
2.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
2.3 From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us as members. To register as a member, you must be over eighteen (18) years of age. By registering on the Site, using the Site and / or making a purchase, you confirm and certify that the information you provide, included but not limited to, your name, identity document numbers and date of birth are complete, accurate and up-to-date. You agree to update your registration information promptly if it changes. All personal information you provide will be kept secure and processed in accordance with our Privacy Policy. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are authorised to assume that any person using the Site with your registration is either you, yourself or is authorised to act on your behalf. You are responsible for all actions or activities that occur through or under your registration, unless you report misuse on a timely basis. We have the right to permanently remove inactive registrations, and disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use. You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms of Use, and that they comply with them.
2.4 The purchase of certain products and services on the Site may be subject to age or other requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy the relevant requirements and, if you are underage or do not satisfy such requirements, you must not attempt to order these products or services through the Site.
3.1 You may choose to register and use biometric authentication (“Biometric Authentication”) to access your MyUO Account on compatible devices. Biometric credentials including but not limited to fingerprint, facial recognition, or such other biometric identifiers stored on your device as may be prescribed by us from time to time (“Biometric Credentials”) to verify your identity.
3.2 By enabling or using Biometric Authentication, you expressly consent to our access and processing of your biometric data solely for the purpose of verifying your identity and facilitating login and are bound by MyUO Account Terms and Conditions.
3.3 You will be liable for all losses (including but not limited to losses arising from any unauthorised accesses) if you have allowed any third party to use your device, or failed to comply with your obligations or any security measures under these Terms of Use, the security information and/or other relevant documents as provided by us from time to time.
4.1 We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice on which you should rely.
4.2 Except to the extent that our Terms & Conditions and/or Privacy Policy apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.
4.3 The views expressed in our user generated content are the opinions of those users and do not represent our opinions.
4.4 If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.
5.1 The copyright, database rights, trade marks, domain names and other intellectual property rights in all material and information on the Site (IPR Content) belongs to or is licensed to us.
5.2 You may download or print off copies of the IPR Content on the Site for your personal, non-commercial use and information only. If you do download or print off copies of the IPR Content you must retain any copyright or other intellectual property notices contained in the original material.
5.3 You are not permitted to copy or adapt the IPR Content, layout or code of the Site, or create an archive or database containing all or parts of the IPR Content for any business purpose or other commercial exploitation, without our specific consent.
5.4. Our name may not be used in any way, including in advertising or publicity amounting to distribution of materials on the Site, without our prior written consent.
5.5 We reserve all rights in and to the IPR Content, including the right to revoke at any time any authorization or consent granted by us.
6.1 By submitting content (other than your personal data) to the Site you confirm that you have the right to use the same and a submission together with your agreement to these Terms of Use shall constitute an assignment to us of any intellectual property rights in such content. Any content you upload to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, remove, distribute and disclose to third parties any such content for any purpose including (but not limited to) use of such content at our own discretion (with or without accreditation) in any media.
6.2 You confirm that content you upload to the Site (including any photos, videos, reviews, comments, or other communication, information or content) does not contain anything that: (i) is distasteful, offensive, threatening, defamatory, misleading, defrauding or controversial, of bullying, harassing or otherwise objectionable behaviour, (ii) infringes any intellectual property rights, privacy or other rights of any person, (iii) otherwise does not comply with all applicable laws and regulations, and (iv) consist of or contain software viruses, political campaigning, commercial solicitation, spam, unsolicited commercial electronic messages or other material which may interfere with or disrupt the Site or our services.
6.3 We reserve the right (but not the obligation) to monitor, edit and/or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
6.4 You agree to indemnify and hold us harmless from and against all damages, losses, costs, fees and expenses of any kind (including reasonable attorney fees and costs) arising out of or related to your breach of these Terms of Use, any user content you provide or otherwise contribute, any activity in which you engage on or through the site; and your violation of any law or the rights of any third party.
7.1 We may from time to time provide you with access to content from third parties, such as links that will enable you to access the websites of third parties directly from the Site. Such third-party content are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to such content and/or websites. We do not endorse or evaluate third party content and we do not assume responsibility for them. When you click through to these content and/or websites you may leave the area controlled by us, and we cannot accept responsibility for any issues arising in connection with either the third parties' use of your data, the content or the services offered to you by third parties.
7.2 We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of our logo;
(b) You do not create a frame or any other browser or border environment around the Site;
(c) You do not in any way imply that we endorse any products or services other than our own;
(d) You do not misrepresent your relationship with us nor present any other false or misleading information about us;
(e) You do not otherwise use any of the trade marks displayed on the Site without our express written consent; and
(f) You do not link from a website that is not owned by you.
7.3 Any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
8.1 Although we hope the Site will be of interest to users (and except to the extent that our Terms & Conditions and/or Privacy Policy apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content or services, to the fullest extent such liability can be excluded by law.
8.2 We provide Biometric Authentication to you on an “as is” and “as available” basis. We do not warrant that the Biometric Authentication on the Site will be available at all times, or that it will be compatible with any electronic device, system or services that we may offer from time to time.
8.3 We make no representation or warranty as to the security, accuracy, or reliability of the biometric authentication technology provided by your device manufacturer or operating system.
8.4 WE WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR UNAUTHORISED ACCESS ARISING FROM OR IN CONNECTION WITH YOUR USE, ATTEMPTED USE, OR INABILITY TO USE BIOMETRIC AUTHENTICATION, INCLUDING BUT NOT LIMITED TO FAILURES OF DEVICE SECURITY, BIOMETRIC AUTHENTICATION TECHNOLOGY LIMITATIONS, OR UNAUTHORISED ACCESS BY THIRD PARTIES.
8.5 WE ONLY PROVIDE THE SITE FOR DOMESTIC AND PRIVATE USE. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM OR IN CONNECTION WITH THE USE OF ANY SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY OF OUR SITES OR STORES (WHETHER PHYSICAL OR ONLINE), INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
OUR TOTAL LIABILITY IN CONNECTION WITH THESE TERMS IS LIMITED TO US$100.
8.6 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under law, be excluded.
9.1 Hong Kong Express Airways Limited is a corporation registered in Hong Kong SAR.
9.2 Any formal legal notices should be sent to us at legal@hkexpress.com.
9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Use.
9.4 If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.
9.5 You and we agree that the laws of Hong Kong SAR apply to these Terms of Use and that any dispute between us regarding the Site or arising out of or in connection with these Terms of Use will only be dealt with by the courts of Hong Kong SAR.
9.6 These Terms of Use describe the relationship between you and us, they do not create legal rights for other persons, even if they may benefit from such relationship.
If you experience problems with the Site or would like to comment on it, please feel free to Contact Us.
MyUO Account Terms and Conditions
By registering and creating a MyUO Account, you may access various travel related services (“Service”) that are offered by HK Express Airways Limited (“HK Express”, “we”, “our” or “us”) such as booking, check-in and seat reservation services. By registering a MyUO Account account, completing the online registration process or using our Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not register and do not use our Service.
1. Your Account
Only individuals aged 18 or above is eligible for registration and registration is subject to acceptance at our sole discretion. You may only hold one MyUO Account at any one time. You are responsible for ensuring that all information you provide to us is complete, accurate, and for informing us of any changes to the information you have provided. You may access and update your account settings and information in your MyUO Account Profile.
1.2 You must not use or submit any information about any third parties for registration of a MyUO Account.
2. Account Security
2.1 You agree to keep your MyUO Account details safe and will not share them with others. If you become aware of or suspect that there is any unauthorised use of your account or any other breach of security, you must change your password and notify us immediately.
3. Biometric Authentication
3.1 We provide an identity authentication function (Biometric Authentication) for you to access your MyUO Account and related services using biometric credentials, including but not limited to fingerprint, facial recognition , or such other biometric identifiers as may be prescribed by us from time to time (Biometric Credentials). To use Biometric Authentication, you must enable the biometric identity sensor module on your device and complete all activation and verification steps as specified by us from time to time.
3.2 By enabling or using Biometric Authentication, you agree that Biometric Authentication will access the Biometric Credentials stored in your device which have been successfully registered for Biometric Authentication. We do not collect your Biometric Credentials. You hereby expressly consent to our access and use of these Biometric Credentials solely for the purpose of verifying your identity prior to providing you with access to Biometric Authentication and Service.
3.3 Once you have successfully enabled Biometric Authentication in your device, you may use your Biometric Credentials registered with your device in lieu of your email address or mobile number and password to authenticate your identity to access and operate your MyUO Account maintained with us.
3.4 Biometric Authentication may only be available for devices supporting biometric authentication as prescribed by us from time to time. Biometric Authentication may not work if the device contains applications not compatible with Biometric Authentication.
3.5 You acknowledge and agree that:
a) You must be a member of the HK Express mobile app (“App”) to use Biometric Authentication.
b) Biometric Authentication uses the Biometric Credentials that you have registered and stored on your device. You must ensure that only your Biometric Credentials are stored on your device. You must not register or allow any other person’s Biometric Credentials on your device for use with Biometric Authentication. If any other person’s Biometric Credentials are stored on your device, you are deemed to have authorised such person to login to your MyUO Account and you will be fully responsible for all instructions made through such authentication.
c) You must not use Biometric Authentication if you (i) have identical siblings, or (ii) are an adolescence where your facial features may be developing rapidly.
d) You must not take any action to disable any function provided by, and/or agreeing to any settings of your device that would otherwise compromise the security of the use of your Biometric Credentials for authentication purposes, including but not limited to disabling “attention-aware” for facial recognition.
e) You are responsible for the security of your device and Biometric Credentials. You must not enable Biometric Authentication on a device that has been modified outside the manufacturer’s supported or warranted configurations. This includes but is not limited to devices that have been "jail-broken" or "rooted". A jail broken or rooted device means one that has been freed from the limitations imposed on it by the designated mobile service provider and the phone or device manufacturer without their approval. Access to your MyUO Account on a jail broken or rooted device may compromise security and lead to fraudulent or unauthorised transactions. Using Biometric Authentication on a “jail-broken” or “rooted” device to access your MyUO Account is entirely at your own risk and we will not be liable for any losses or damages or any other direct or indirect consequences suffered or incurred by you as a result.
f) Each time the App detecting the use of the Biometric Credentials registered on your device on which you have enabled Biometric Authentication to access and operate your MyUO Account, you are deemed to have (i) accessed and/or (ii) operated your MyUO Account in lieu of your email address or mobile number and password and/or (iii) instructed us to perform such actions (as the case may be).
g) You must re-activate Biometric Authentication and agree to these Terms and Conditions again: (i) for each new device that you use; and (ii) each time that you reinstall the App or delete the local credentials data on your device.
3.6 All instructions received by us with your identity verified through Biometric Authentication shall be binding on you. You are liable for all such instructions in accordance with these Terms and Conditions.
3.7 You will be liable for all losses (including but not limited to losses arising from any unauthorised accesses) if you have allowed any third party to use your device, or failed to comply with your obligations or any security measures under these Terms and Conditions, the security information and/or other relevant documents as provided by us from time to time. You agree to indemnify us and our officers and employees against any liability (including tax or levy), loss or reasonable expense arising from instructions of your MyUO Account or, if we have acted reasonably, the provision of a service to you. You also agree to be liable for all losses if you have acted fraudulently or with negligence, or allowed any third party to use your MyUO Account, or failed to comply with these Terms and Conditions.
3.8 You may deactivate Biometric Authentication for your MyUO Account. Once deactivated, you may continue to access your MyUO Account by using your email address or mobile number and password.
3.9 If you suspect that your Biometric Credentials or device security has been compromised, you must deactivate Biometric Authentication for your MyUO Account, change your device security settings, and notify us immediately. We may require you to change the relevant passwords and/or Biometric Credentials registered in your device, to cease and/or re- activate the use of Biometric Authentication.
3.10 We reserve the right to suspend, terminate, restrict, vary or modify access to Biometric Authentication for your MyUO Account at our sole discretion, without giving prior notice to you (whether in whole or in part)).
4. Use of Your MyUO Account
4.1 You may only access and use our Service in accordance with these Terms and Conditions, to view the availability of our Service for your personal and non-commercial purposes, to conduct lawful and authorised transactions with us, and for no other purpose.
4.2 You should ensure your device’s operating system and the App are kept updated to the latest versions to maintain security and functionality of Biometric Authentication.
4.3 You acknowledge that the use of Biometric Authentication is an alternative method to access and operate your MyUO Account. You accept that any instruction authenticated through Biometric Authentication is irrevocable and binding on you.
4.4 You must not access or use (or allow access or use of) our Service in any unauthorised or illegal manner. This includes but is not limited to: any false, fraudulent or unauthorised account/registration; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; and any interference with or disruption to our Service.
4.5 Without prejudice to our other rights at law or otherwise, we reserve the right to terminate or suspend your MyUO Account without reference to you and/or deny you access to our Service by giving you at least 14 days prior notice, unless in the case of emergencies where we may terminate or suspend your MyUO Account or our Services immediately without prior notice.
5. Linking to Third Party Accounts
5.1 If you choose to link your MyUO Account with other accounts, such as the Cathay Membership Account provided by Asia Miles Limited (“Third Party Account”), you will be deemed to have accepted and agreed to be bound by these Terms and Conditions:-
(a) You must be the holder of the Third Party Account you designate to be linked to your MyUO Account, and we are not obliged to verify that both the MyUO Account and the Third Party Account to be linked belong to you.
(b) You agree to provide us with the membership number, name, e-mail address and other relevant information of your Third Party Account so as to enable or disable the authorisation for account linking, unlinking and/or use of our Services including without limitation the redemption of any products or services under your Third Party Account. In this regard, you also agree and authorise us to share the information provided by you to us with the service provider of your Third Party Account and their agents, such as Cathay Pacific Airways Limited and Asia Miles Limited.
(c) You shall, at our request from time to time, sign or submit to us such documents and information and perform such acts in relation to authorisation for your Third Party Account, and enter into relevant agreements as may be required from time to time by the service provider of your Third Party Account.
(d) You understand and agree that, after your MyUO Account is linked to the Third Party Account, the service provider of your Third Party Account may instruct us at any time to execute instructions, such as the use of our Services including without limitation the redemption of any products or services under your Third Party Account. You authorise us to, without notice to you or verification with you, execute such instructions by and to transfer such information as specified in the instructions to, the service provider of your Third Party Account, and the instructions received by us from the service provider of your Third Party Account shall be deemed as what you have authorised or approved to give. Any instruction that we reasonably believe is given by the service provider of your Third Party Account will be valid and binding on you, whether or not it is in fact authorised. We need not verify the identity or authority of the person giving an instruction or the authenticity of an instruction, but we may from time to time at our discretion require evidence of identity or authority. You agree to indemnify us and our officers and employees against any liability (including tax or levy), loss or reasonable expense arising from instructions by the service provider of your Third Party Account or, if we have acted reasonably, the provision of a service to you. You also agree to be liable for all losses if you have acted fraudulently or with negligence, or allowed any third party to use your MyUO Account or Third Party Account, or failed to comply with these Terms and Conditions.
(e) You shall notify us as soon as possible if, after linking, there is any change to your Third Party Account or any information/document provided to us in relation to the authorisations thereto. If you wish to terminate the authorisation for linking with your Third Party Account, you may do the unlinking on your own in your MyUO Account to terminate the linking between your MyUO Account and your Third Party Account or may Contact Us for assistance.
6. Terms of Use, Data Protection and Cookies
6.1 We do not collect your Biometric Credentials. You consent to the authentication process and our accessing and using the information obtained via the biometric identity sensor in your device. Please refer to your device manufacturer’s privacy policy for information on how your Biometric Credentials are managed and secured.
6.2 These Terms and Conditions include our Terms of Use and our Privacy Policy which explains how we collect, store and handle any personal information you supply to us when you use our websites or mobile applications, including the Use of Cookies on our websites and mobile applications. View our Privacy Policy.
7. Conditions of Carriage and other Promotions
7.1 Separate conditions apply to airline carriage, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers and baggage by HK Express is subject to the conditions of carriage. View our Conditions of Carriage.
8. Disclaimer and Limitation of Liability
8.1 All information and materials relating to the Service are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement of any proprietary rights, security, accuracy, fitness for a purpose or free from computer viruses is given in connection with such information and materials.
8.2 Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:
(a) the access or use of (or inability to access or use) your MyUO Account and/or our Service;
(c) any act or omission by us in relation to your MyUO Account or any linked Third Party Account including any failure to execute or error in executing instructions given by the service provider of your Third Party Account and their agents to us;
(d) any error, malfunctioning, interruption, suspension or failure of any software, equipment system or Biometric Authentication of HK Express;
(e) the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties; and/or
(f) disruptions, defects, technical errors or other harmful elements in respect of our Service.
8.3 We are not liable for any loss caused by a third party (including the use or malfunction of Biometric Authentication or the service provider of your Third Party Account or the agent or related company thereof), government, market disruption or any event beyond our control. We are not liable to recover a payment which you have made to a third party, or to resolve a dispute between you and any third party.
8.4 The above exclusions and limitations apply to the fullest extent permitted by law.
9. Changes
9.1 We may make changes to all or any part of our Service from time to time and reserve the right to amend these Terms and Conditions by posting the amended terms and conditions on our websites and mobile applications. By continuing to access or use our Service, you confirm that you agree to the modified terms and conditions.
10. Governing Law and Jurisdiction
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms and Conditions, and we reserve the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
10.2 These Terms and Conditions are written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
11. Member Benefits Terms and Conditions
11.2 Benefits are subject to such terms and conditions as HK Express may apply from time to time in these Member Benefits Terms and Conditions, the MyUO Account Terms and Conditions, the HK Express website at www.hkexpress.com (“Website”) or the official App, the relevant advertisement, Member communication and/or notices or signage displayed.
11.3 Benefits may be subject to eligibility, capacity, availability and/or other limitations, and access may be subject to validity periods, block-out dates and/or other restrictions. Benefits are not for sale, are non-transferable, non-refundable, non-exchangeable either in whole or in part, for cash or otherwise. Unless otherwise expressly stated by HK Express, benefits may not be used in conjunction with any other discount, promo code, voucher or promotion. Unutilised benefits will be forfeited without notice or compensation.
11.4 Members may be required to present valid proof of membership and such personal identification as required by HK Express, to enjoy the benefits available to Members.
11.5 Except for benefits expressly stated as provided by HK Express, HK Express is not the supplier of the products and/or services provided by third parties (“Third Party Offers”), which provision and use may be subject to terms and conditions of such third parties. HK Express is not responsible for products and/or services provided by third parties, and gives no representation or warranty as to the Third Party Offers. To the maximum extent permitted by applicable law, HK Express shall not be liable for any loss, cost, expense, charge, taxes, damage, claim, demand, proceeding, action, obligation or liability (including without limitation, any injury, damage, loss or expense of any nature) suffered by the Member or any other person resulting from or in connection with any Third Party Offers.
11.6 HK Express reserves the right in its sole discretion to determine and change these Members Benefits Terms and Conditions at any time without notice.
11.7 In the event of any dispute, HK Express’s decision shall be final and conclusive. In case of any discrepancy between the English version and any translated version of these Members Benefits Terms and Conditions, the English version shall prevail.
11.8 Member Benefits
(a) Member Pricing Discount
(i) The Member pricing discount benefit is available to Members from 18 August 2022 to 18 August 2023, except as otherwise stated by HK Express.
(ii) Member’s pricing discount is only valid for the booking of eligible flight reservations made through the Website and the App.
(iii) Member’s pricing discount is not valid for the booking of reservations made through any other channels, including but not limited to HK Express official WeChat mini app, third-party websites and cannot be used together with any other discounts, promo codes, promotions, or vouchers.
(iv) To enjoy the Member’s pricing discount, Customers must sign up as MyUO Members and sign in using the relevant accounts before booking flight reservations. If any bookings of reservations are made without first signing in as MyUO Member, the member pricing discount will not apply.
(v) Once the Member has signed in to the relevant account, the Member pricing discount will automatically be applied to the booking of eligible flight reservations made through the Website or the App, and final fares will be displayed on the payment page.
(vi) Member’s pricing discount can be applied to each leg of an eligible flight reservation in a booking.
These MyUO Account Terms and Conditions were last updated on 3 July 2025.
Terms of Use for Chatbot and Live Chat Service
Updated on 20 February 2025
Hong Kong Express Airways Limited (“HK Express”) Chat Terms of Use
These terms of Use govern your access and use of the third-party communication channels to communicate with HK Express and our chat bots (‘we’ or ‘us’ hereafter) through third-party communication channels (“HK Express Chat”).
These Terms of Use apply to your use of third-party communication channels such as WhatsApp, Facebook and WeChat (“Messaging Apps”) from the start of the chat session and stop applying at the end of that chat session (“Communication”).
The Terms of Use may be updated by us from time to time. Please check for updates to the content of these Terms of Use regularly to decide whether to continue to use third-party communication channels to communicate with.
By continuing to utilise HK Express Chat, you confirm that you or for and on behalf of the accompanied travellers (“Customer”) request and authorise that HK Express accept instructions from you made through HK Express Chat. In requesting that HK Express accept instructions from you made through HK Express Chat, you and the Customer each further acknowledge the following:
(1) Use of the HK Express Chat
a. HK Express Chat offers an automated chatbot and access to live HK Express agents in call centres, to interact with our Customers to provide you with help and support in navigating our website and accessing our customer services and respond to inquiries or requests related to our services or your bookings. We will not provide you with advice while using HK Express Chat.
b. HK Express will not ask for any password through third-party communication channels
c. You shall avoid sending any images, attachments, audio files or videos, especially those containing personal information, unless we specifically ask you to do so.
d. Communication through a third-party messaging app can involve substantial risks including, but not limited to:
i. Sending of Communication to a person not authorised to receive the same;
ii. Interception and/or hacking of your Communication;
iii. The manipulation of contents and/or the sender’s phone number or other details;
iv. Non-original signatures in any Communication may be forged; and
v. The loss of data or damage to hardware may be caused by viruses, bugs and/or other harmful or malicious script or software.
We will not be liable for any leaks or usage of information by any third-party communication channel, any errors, omissions, or reasons outside of our control.
e. You agree not to send us any offensive, indecent, threatening, obscene, pornographic, or other unlawful information through our third-party communication channels.
f. We may use another mean of communication channel to respond to your enquiries.
g. If you receive a message from us by mistake, you are not to copy, forward, disclose or use any of it but to notify us immediately.
(2) Privacy and Data Usage
a. We will collect, store, use and share your personal data in accordance with our Data Privacy Policy.
b. We may record and monitor all communications with you to better answer your enquiries.
c. By interacting with us through HK Express Chat, you authorise HK Express Chat to provide information such as your Asia Miles redemption history related to flights operated by HK Express, UO Membership details including profile and travel history and your booking details including your booking reference number in response to your requests.
d. The third-party communication channels such as Facebook, WhatsApp, WeChat, your mobile network provider and other third-party services or sites incorporated in those messengers and applications you use to communicate with us may collect, store, use and share your personal data accordance with their own privacy policies. Your use of HK Express Chat will be subject to these third-party agreements or give these third parties access to your personal information. It is your responsibility to review and accept the applicable third-party agreements before using HK Express Chat.
(3) Security
a. It is your responsibility to maintain the physical security of your devices and the confidentiality of the Information on your devices and your account of Messaging Apps.
b. You acknowledge that anyone with whom you share your devices and credentials of your Messaging Apps will be able to see all messages that you have exchanged with HK Express via HK Express Chat, including your conversation history through third-party communication channels such as Facebook Messenger, WhatsApp and WeChat. Accordingly, we advise that you:
i. Keep your devices, your user ID and password and other credentials for Messaging Apps private and confidential;
ii. Delete your conversation history with us regularly from your Messaging Apps;
iii. Refrain from sharing your devices which you use to access those Messaging Apps with any third parties;
iv. Always use available security and passcode lock features on your devices; and
v. Refrain from disclosing any sensitive personal information in your Communication with us.
c. You agree that you use HK Express Chat at your own risk and that you shall not hold HK Express liable for any loss or damage that you may suffer as a result of your use of use HK Express Chat, including any unauthorised access to the information in the Communication.
d. In the event where you suspect fraudulent activity or unauthorised access to your personal devices, messaging app accounts and/or personal credentials you should immediately:
i. Change your login credentials (this action will log you out from all the devices that you are currently signed in);
ii. Delete your conversation history with us in your Messaging Apps; and
iii. Immediately notify HK Express of the suspected fraudulent or abusive activity on your account.
(4) Warranties/ Limited liability
a. To the extent permitted by applicable law, we exclude all implied representations, conditions and warranties whether statutory or otherwise.
b. These third-party communication channels and Messaging Apps may not be available for use at all times, and may be subject to interruption, failure of hardware or software, errors, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet, market volume or volatility, system failure or upgrades or maintenance or for other reasons.
c. To the extent permitted by applicable law,
i. We shall not be liable for any failure to carry out Customer’s instructions, or any inaccurate or untimely transmission of information, or any data breach or leakage, or any use of information by any third-party communication channel, or any errors, omissions, damages or losses, which are attributable, wholly or in part, to any causes beyond our control including but not limited to any technical malfunction or failure.
ii. Under no circumstances shall we be responsible to the Customer’s for any direct, indirect or consequential losses or for loss or corruption of data, loss of revenue or loss of profits, whether in contract, tort or under statute or otherwise arising from or in connection with the carrying out or not carrying out of the Customer’s instructions.
d. Our total liability in connection with these terms is limited to US$100.
e. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under the applicable law, be excluded.
(5) Third party agreements
a. We are not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or functions of any third-party applications such as Facebook Messenger, WhatsApp, WeChat, your devices or any third party's products or services that may be incorporated or linkable through HK Express Chat.
b. We are not responsible for, and do not provide, any support or assistance for any third-party hardware, software or other products or services. If you have any questions or issues with a third-party product or service, please contact the appropriate third party in accordance with its procedures for customer support.
(6) Termination
You acknowledge that we can terminate your use of HK Express Chat at any time without notice or if we reasonably believe that you have breached these Terms of Use.
(7) No Waiver
If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
(8) Notice
Any formal legal notice should be sent to us at legal@hkexpress.com.
(9) Severance
If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.
(10) Version
The English version of these terms of use shall prevail whenever there is a discrepancy between the English version and any translated versions.
(11) Governing Law
Use of HK Express Chat and these Terms of Use shall be governed by and interpreted in accordance with the laws of the Hong Kong SAR. In the case of any dispute, you agree to submit to the exclusive jurisdiction of the Hong Kong SAR courts.
Stay in the Loop
I want to hear about any fare deals, special offers and latest news from Hong Kong Express Airways Limited (“HKE”), its affiliated companies within the Cathay Pacific group and/or its or their marketing partners (collectively “HKE Marketing”). I confirm that I have read and understand HKE’s Privacy Policy and I consent to HKE Marketing’s use of my personal data above and any of my past transaction records for direct marketing. I am aware that my personal data cannot be used for direct marketing without my consent. For more details, please see HKE’s Privacy Policy.
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