Contact Us
To provide a better experience with our new communication feature, WhatsApp number of the HK Express Customer Connect Team will change to +852 3951 7229 from 8:00 am on July 4, 2023 and the existing number will be suspended from the day onward. The new WhatsApp service will provide various options to help speed up the response to customer inquiries.
Do you have a question or comment for us? We always enjoy hearing from our customers and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.
All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. eligible, or to submit a refund request, please click here.
Customer Connect
Contact us via WhatsApp
Contact us via Wechat
Mon - Sun: 08:00 - 20:00
Service Request Form
Refund Status
Other Contacts
Mon - Sat: 09:00 - 19:00
(86) 020 2251 1259
Mon - Sun: 09:00 - 17:30
(66) 2430 4530
Mon – Sun: 08:00 – 16:30 (Thailand Time)
(886) 00801-491-938
Mon – Sun: 09:00 - 17:30
(81) 3 4487 0264
Mon – Sun: 10:00 – 18:30 (Japan Time)
(82) 2 3703 7642
Mon – Sun: 10:00 – 18:30 (Korea Time)
Hong Kong
Mon - Fri: 09:00 - 17:45
Chinese mainland
Mon - Fri: 09:00 - 17:45
Japan
Mon - Fri: 09:00 - 17:30 (Local Time)