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Do you have a question or comment for us? We always enjoy hearing from our customers and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.

All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. eligible, or to submit a refund request, please click here.

Customer Care

Other Contacts

  • phone (86) 02968791368
  • clock Mon - Sun: 08:00 - 20:00
  • phone (81) 120 427 730
  • clock Mon - Sun: 09:00 - 18:00 (Local Time)
  • phone (82) 808 775 393
  • clock Mon - Sun: 09:00 - 18:00 (Local Time)
  • phone (1)-833-569-2316 (Toll-Free within US)
  • clock Mon - Sun: 08:00 - 20:00

Hong Kong

 

Chinese mainland

 

Japan