香港エクスプレス航空有限会社（「香港エクスプレス」） ウェブサイトおよびモバイルアプリ利用規約
1.1 本ウェブサイト（www.hkexpress.com）および香港エクスプレスモバイルアプリ（以下「本サイト」）は、香港エクスプレス航空有限会社（以下「当社」）によって運営されています。
1.2 本サイトの利用は、本書面に記載された条件（以下「本利用規約」）に基づくものとします。本サイトにアクセス、閲覧、利用、登録、または注文を行うことにより、お客様は本利用規約に全面的に拘束されることに同意したものとみなされます。本利用規約はお客様と当社との間の法的合意であり、当社の同意によってのみ修正することができます。また、本利用規約は本サイト上に掲載されている本サイトの運営方法や提供サービスに関する詳細と併せて読む必要があります。本利用規約に同意されない場合は、直ちに本サイトの利用を中止してください。
1.3 航空輸送、抽選、コンペティション、その他当社が随時実施するキャンペーンには別途条件が適用される場合があります。当社の「利用条件」も参照してください。特に、旅客、受託手荷物および貨物の輸送は、関連する航空会社の「契約条件と通知」ならびに「運送約款」に従うものとします。当社の「契約条件と通知」と「運送約款」をご確認ください。
1.4 本利用規約には、当社のプライバシーポリシーが含まれており、その中では、お客様が当社のウェブサイトまたはモバイルアプリを利用する際に提供される個人情報を、当社がどのように収集し、保存し、取り扱うかを説明しています。また、当社のウェブサイトおよびモバイルアプリにおけるクッキーの使用についても説明しています。当社のプライバシーポリシーをご覧ください。
1.5 香港エクスプレス会員アカウントを開設すること、またはそのアカウントに関連するサービスや特典を利用することにより、お客様は当社のMyUOアカウント利用規約にも同意したものとみなされます。
1.6 本サイトの特定部分またはサービスには追加の規約が適用される場合があります。当社は、事前通知なしに本サイト上で利用規約を変更する権利を留保します。
2.1 当社は、本サイトが継続的に、中断やエラーなく運用されることを保証することはできません。当社は、本サイトの全部または一部を予告なしに一時停止、撤回、中止、または変更することがあります。何らかの理由により本サイトが一時的または一定期間利用できなかった場合でも、当社は一切責任を負いません。お客様は、本サイトの正常な動作を妨げる行為を試みてはならず、特にセキュリティの回避や、改ざん、ハッキング、または本サイトや関連するコンピューターシステム、サーバー、ルーターその他のインターネットに接続された機器に損害を与える行為を試みてはなりません。
2.2 お客様は、ご使用のコンピューターシステムが本サイトを利用するために必要なすべての技術仕様を満たしており、本サイトとの互換性があることを保証する責任があります。またお客様は、当社が本サイトのいかなるコンテンツにおいても感染、ウイルス、およびその他の汚染性または破壊的性質を有するコードが含まれていないことを保証しないことを理解しているものとします。お客様は、データの入出力の安全性および信頼性を確保するため、お客様自身の特別な要件を満たす十分な手順やウイルスチェック（アンチウイルスやその他のセキュリティチェックを含む）を実施する責任を負います。
2.3 当社は、随時、本サイトの一部機能や一部分、またはサイト全体へのアクセスを、当社に会員登録したユーザーに限定することがあります。会員登録を行うには18歳以上である必要があります。本サイトへの登録、利用または購入をもって、お客様は提供する情報（氏名、身分証明書番号、生年月日を含むがこれらに限定されない）が完全かつ正確で最新であることを確認・証明するものとします。お客様は情報に変更があった場合には、速やかに登録情報を更新することに同意するものとします。お客様が提供するすべての個人情報は安全に保管され、当社のプライバシーポリシーに従い処理されます。当社のセキュリティ対策の一環として、ユーザーID、パスワードまたはその他の情報が提供された場合、お客様はこれらを機密として扱い、第三者に開示してはなりません。当社は、お客様の登録を使用してサイトへのアクセスを行う者を、お客様本人またはお客様の代理権を有する者とみなす権限を有します。お客様の登録情報に基づいて発生したすべての行為や活動については、お客様が適時に不正利用を報告しない限り、お客様が責任を負います。当社は、お客様が本利用規約のいずれかの条項に違反したと判断した場合、非アクティブな登録を永久に削除し、ユーザーIDやパスワード（お客様が選択したものか当社が付与したものかを問わず）を無効にする権利を有します。お客様は、ご自身のインターネット接続を通じて本サイトにアクセスするすべての人が本利用規約を認識し、これを遵守することに責任を負います。
2.4 本サイトでの特定の商品やサービスの購入には、法律により年齢制限やその他の要件が適用される場合があります。当社は、これらの要件を満たさない方には、法令により該当する商品やサービスを提供することができません。もしお客様が未成年であったり、これらの要件を満たしていない場合は、本サイトを通じてこれらの商品やサービスの注文を試みてはなりません。
3.1 お客様は対応デバイス上でMyUOアカウントにアクセスする際、生体認証（以下「生体認証」）を選択して登録・使用することができます。生体認証情報は指紋、顔認識、または当社が随時定めるその他の生体識別子（以下「生体認証情報」）で、お客様のデバイスに保存され、お客様の本人確認に使用されます。
3.2 生体認証を有効にし、または使用することにより、お客様は本人確認およびログインの便宜を図る目的のみに限り、当社がお客様の生体データにアクセスし処理すること、およびMyUOアカウント利用規約に拘束されることに明示的に同意したものとします。
3.3 お客様が第三者にデバイスの使用を許可した場合、または本利用規約、当社が随時提供するセキュリティ情報やその他関連文書に基づく義務やセキュリティ対策を遵守しなかった場合、不正アクセスによる損失を含むすべての損失についてお客様が責任を負います。
4.1 当社は、本サイト上の情報が正確であるよう合理的な努力を払いますが、本サイトに掲載される解説やその他の資料は、お客様が依拠すべき助言を目的とするものではありません。
4.2 当社の利用条件およびプライバシーポリシーが適用される範囲を除き、当社は情報の正確性、完全性、最新性について一切の表明または保証をせず、法律で許される最大限の範囲で、お客様またはお客様が伝達する第三者が当該情報に依拠したことによる損失または損害について責任を負いません。
4.3 当社のユーザー生成コンテンツに表明された見解は当該ユーザーの意見であり、当社の意見を代表するものではありません。
4.4 本サイト上で不正確な情報を発見された場合は、お知らせいただければ、当社が同意する場合は合理的に可能な限り速やかに訂正に努めます。
5.1 本サイト上のすべての素材および情報の著作権、データベース権、商標権、ドメイン名その他の知的財産権（以下「知財コンテンツ」）は、当社が所有するか、当社にライセンスされています。
5.2 お客様は、知財コンテンツを個人的かつ非商用利用および情報取得の目的でダウンロードまたは印刷することができます。ダウンロードまたは印刷する際は、元の素材に含まれる著作権表示その他の知的財産権表示を保持しなければなりません。
5.3 当社の明示的な同意なく、本サイトの知財コンテンツ、レイアウト、コードを複製または改変したり、知財コンテンツの全部または一部を含むアーカイブやデータベースを事業目的またはその他の商用利用のために作成したりすることは禁じられています。
5.4. 当社の事前の書面による同意なしに、広告や宣伝の形で本サイトの素材を配布することも含め、いかなる形でも当社の名称を使用することはできません。
5.5 当社は、知財コンテンツに関するすべての権利を留保しており、当社が付与したいかなる許可または同意も、いつでも取り消す権利を有します。
6.1 本サイトにコンテンツ（お客様の個人情報を除く）を投稿することにより、お客様は当該コンテンツを使用・投稿する権利を有していることを確認するものとし、本利用規約への同意とともに、当該コンテンツに関するあらゆる知的財産権は当社に譲渡されたものとみなされます。お客様が本サイトにアップロードするすべてのコンテンツは非機密かつ非専有のものとみなされ、当社は当該コンテンツをいかなる目的のためにも使用、複製、削除、配布、第三者へ開示する権利を有し、当該利用にはあらゆるメディアにおける当社の裁量による利用（出典表示の有無を問わず）を含みます。
6.2 お客様は、本サイトにアップロードするコンテンツ（写真、動画、レビュー、コメント、その他の連絡や情報、コンテンツを含む）が以下のいずれにも該当しないことを確認します。
(i) 不快、攻撃的、脅迫的、名誉毀損的、誤解を招く、詐欺的、物議を醸す、いじめ、嫌がらせ、その他の好ましくない行為に該当するもの
(ii) 他者の知的財産権、プライバシー権その他の権利を侵害するもの
(iii) 適用されるすべての法律および規制を遵守していないもの
(iv) ソフトウェアウイルス、政治活動、商業勧誘、スパム、迷惑メール、または本サイトや当社のサービスの妨害や中断を引き起こす可能性のあるその他の素材を含むもの
6.3 当社は、あらゆる活動やコンテンツを監視、編集、または削除する権利（義務ではありません）を留保します。お客様または第三者によって投稿されたコンテンツについて、当社はいかなる責任も負わないものとします。
6.4 お客様は、本利用規約の違反、お客様が提供または寄与したユーザーコンテンツ、本サイト上または本サイトを通じて行った活動、または法令や第三者の権利侵害に起因または関連するすべての損害、損失、費用、料金および経費（合理的な弁護士費用を含む）について補償し、かつ当社を免責することに同意します。
7.1 当社は、本サイトから第三者のウェブサイトへ直接アクセスできるリンクなど、第三者のコンテンツへのアクセスを随時提供することがあります。これらの第三者コンテンツは当社の管理下になく、特に明示されない限り、当社は第三者との関係を有さず、当該コンテンツやウェブサイトに対して当社は寄与していません。当社は第三者コンテンツの評価や推奨を行わず、その責任も負いません。お客様がクリックしてこれらのコンテンツやウェブサイトにアクセスすると、当社の管理領域を離れることになり、第三者によるお客様のデータ利用や第三者が提供するコンテンツやサービスに関する問題について当社は一切責任を負いません。
7.2 当社は、当社の裁量により、他のインターネットサイトから本サイト上の素材や情報へのリンクを禁止する権利を留保します。この権利を害することなく、お客様が本サイトにリンクを張る場合は、複製ではなく本サイトのホームページへのリンクに限り、以下の条件を満たすものとします。
(a) 当社のロゴを削除、歪曲、または外観やサイズを変更しないこと
(b) 本サイトを囲むフレームやブラウザの枠を作成しないこと
(c) 当社が自社以外の商品やサービスを推奨していると示唆しないこと
(d) 当社との関係を偽って表明したり、当社に関して虚偽や誤解を招く情報を提示したりしないこと
(e) 当社の明示的な書面による同意なしに、本サイトに表示されている商標を使用しないこと
(f) リンク元のウェブサイトがお客様の所有であること
7.3 お客様が本サイトにリンクするウェブサイトは、不快、攻撃的、物議を醸すコンテンツを含まず、他者の知的財産権その他の権利を侵害せず、かつすべての適用される法規制を遵守しているものとします。
8.1 当社は、本サイトがご利用者の関心を引くことを望みますが（当社の利用条件およびプライバシーポリシーが適用される範囲を除き）、本サイトおよびそのコンテンツやサービスに関して、一切の責任を負わず、また法令により免責可能な最大限の範囲で保証や条件を一切提供しません。
8.2 当社は、生体認証を「現状のまま」かつ「利用可能な範囲で」提供します。本サイト上で生体認証が常時利用可能であることや、すべての電子機器やシステム、また当社が随時提供するサービスと互換性があることを保証しません。
8.3 当社は、お客様のデバイス製造元またはオペレーティングシステムが提供する生体認証技術の安全性、精度、信頼性について、いかなる表明または保証も行いません。
8.4 当社は、お客様による生体認証の使用、使用の試み、または使用不能であることに関連して生じるいかなる損失、損害、または不正アクセスについても責任を負いません。これには、デバイスのセキュリティの不備、生体認証技術の限界、第三者による不正アクセスが含まれますが、これらに限定されません。
8.5 当社は、本サイトを国内の個人的な利用目的のためにのみ提供します。法律で許容される最大限の範囲で、明示的または黙示的を問わず、一切の保証を否認します。これには、商品性や特定目的適合性の黙示的保証も含まれますが、これに限定されません。当社は、本サイト、情報、コンテンツ、素材、商品（ソフトウェアを含む）、または本サイト、当社のサーバー、電子通信を通じて提供されるその他のサービスがウイルスやその他有害な要素を含まないことを保証しません。法律で許容される最大限の範囲で、当社は本サイトや当社の店舗（物理的またはオンライン）を通じて提供される情報、コンテンツ、素材、商品（ソフトウェアを含む）、その他のサービスの使用に関連して生じる直接的、間接的、偶発的、懲罰的および結果的損害について、一切の責任を負いません。ただし、書面で別途明示された場合は除きます。
本利用規約に関連する当社の総責任は、100米ドルを上限とします。
8.6 これには、当社の過失により生じた死亡または人身傷害に対する責任、詐欺的表示に関する責任、および法律により免責できないその他の責任は含まれず、またこれらを制限するものではありません。
9.1 香港エクスプレス航空有限会社は香港特別行政区で登記された法人です。
9.2 当社宛の正式な法的通知は、 legal@hkexpress.com まで送付してください。
9.3 当社が権利を行使しなかったことは、当該権利の放棄を意味しません。お客様は本利用規約に基づく権利を譲渡または移転することはできません。
9.4 本利用規約の一部が法的に執行不能とされた場合でも、その他の部分は影響を受けず有効に存続します。
9.5 お客様および当社は、本利用規約には香港特別行政区の法律が適用され、本サイトに関連、または本利用規約に起因または関連する紛争は香港特別行政区の裁判所のみが管轄することに同意します。
9.6 本利用規約はお客様と当社との関係を定めるものであり、たとえそうした関係によって第三者が利益を得るとしても、そうした第三者の法的権利を創設するものではありません。
本サイトの利用に問題がある場合やご意見がある場合は、お問い合わせをご利用ください。
MyUO Account Terms and Conditions
By registering and creating a MyUO Account, you may access various travel related services (“Service”) that are offered by HK Express Airways Limited (“HK Express”, “we”, “our” or “us”) such as booking, check-in and seat reservation services. By registering a MyUO Account account, completing the online registration process or using our Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not register and do not use our Service.
1. Your Account
Only individuals aged 18 or above is eligible for registration and registration is subject to acceptance at our sole discretion. You may only hold one MyUO Account at any one time. You are responsible for ensuring that all information you provide to us is complete, accurate, and for informing us of any changes to the information you have provided. You may access and update your account settings and information in your MyUO Account Profile.
1.2 You must not use or submit any information about any third parties for registration of a MyUO Account.
2. Account Security
2.1 You agree to keep your MyUO Account details safe and will not share them with others. If you become aware of or suspect that there is any unauthorised use of your account or any other breach of security, you must change your password and notify us immediately.
3. Biometric Authentication
3.1 We provide an identity authentication function (Biometric Authentication) for you to access your MyUO Account and related services using biometric credentials, including but not limited to fingerprint, facial recognition , or such other biometric identifiers as may be prescribed by us from time to time (Biometric Credentials). To use Biometric Authentication, you must enable the biometric identity sensor module on your device and complete all activation and verification steps as specified by us from time to time.
3.2 By enabling or using Biometric Authentication, you agree that Biometric Authentication will access the Biometric Credentials stored in your device which have been successfully registered for Biometric Authentication. We do not collect your Biometric Credentials. You hereby expressly consent to our access and use of these Biometric Credentials solely for the purpose of verifying your identity prior to providing you with access to Biometric Authentication and Service.
3.3 Once you have successfully enabled Biometric Authentication in your device, you may use your Biometric Credentials registered with your device in lieu of your email address or mobile number and password to authenticate your identity to access and operate your MyUO Account maintained with us.
3.4 Biometric Authentication may only be available for devices supporting biometric authentication as prescribed by us from time to time. Biometric Authentication may not work if the device contains applications not compatible with Biometric Authentication.
3.5 You acknowledge and agree that:
a) You must be a member of the HK Express mobile app (“App”) to use Biometric Authentication.
b) Biometric Authentication uses the Biometric Credentials that you have registered and stored on your device. You must ensure that only your Biometric Credentials are stored on your device. You must not register or allow any other person’s Biometric Credentials on your device for use with Biometric Authentication. If any other person’s Biometric Credentials are stored on your device, you are deemed to have authorised such person to login to your MyUO Account and you will be fully responsible for all instructions made through such authentication.
c) You must not use Biometric Authentication if you (i) have identical siblings, or (ii) are an adolescence where your facial features may be developing rapidly.
d) You must not take any action to disable any function provided by, and/or agreeing to any settings of your device that would otherwise compromise the security of the use of your Biometric Credentials for authentication purposes, including but not limited to disabling “attention-aware” for facial recognition.
e) You are responsible for the security of your device and Biometric Credentials. You must not enable Biometric Authentication on a device that has been modified outside the manufacturer’s supported or warranted configurations. This includes but is not limited to devices that have been "jail-broken" or "rooted". A jail broken or rooted device means one that has been freed from the limitations imposed on it by the designated mobile service provider and the phone or device manufacturer without their approval. Access to your MyUO Account on a jail broken or rooted device may compromise security and lead to fraudulent or unauthorised transactions. Using Biometric Authentication on a “jail-broken” or “rooted” device to access your MyUO Account is entirely at your own risk and we will not be liable for any losses or damages or any other direct or indirect consequences suffered or incurred by you as a result.
f) Each time the App detecting the use of the Biometric Credentials registered on your device on which you have enabled Biometric Authentication to access and operate your MyUO Account, you are deemed to have (i) accessed and/or (ii) operated your MyUO Account in lieu of your email address or mobile number and password and/or (iii) instructed us to perform such actions (as the case may be).
g) You must re-activate Biometric Authentication and agree to these Terms and Conditions again: (i) for each new device that you use; and (ii) each time that you reinstall the App or delete the local credentials data on your device.
3.6 All instructions received by us with your identity verified through Biometric Authentication shall be binding on you. You are liable for all such instructions in accordance with these Terms and Conditions.
3.7 You will be liable for all losses (including but not limited to losses arising from any unauthorised accesses) if you have allowed any third party to use your device, or failed to comply with your obligations or any security measures under these Terms and Conditions, the security information and/or other relevant documents as provided by us from time to time. You agree to indemnify us and our officers and employees against any liability (including tax or levy), loss or reasonable expense arising from instructions of your MyUO Account or, if we have acted reasonably, the provision of a service to you. You also agree to be liable for all losses if you have acted fraudulently or with negligence, or allowed any third party to use your MyUO Account, or failed to comply with these Terms and Conditions.
3.8 You may deactivate Biometric Authentication for your MyUO Account. Once deactivated, you may continue to access your MyUO Account by using your email address or mobile number and password.
3.9 If you suspect that your Biometric Credentials or device security has been compromised, you must deactivate Biometric Authentication for your MyUO Account, change your device security settings, and notify us immediately. We may require you to change the relevant passwords and/or Biometric Credentials registered in your device, to cease and/or re- activate the use of Biometric Authentication.
3.10 We reserve the right to suspend, terminate, restrict, vary or modify access to Biometric Authentication for your MyUO Account at our sole discretion, without giving prior notice to you (whether in whole or in part)).
4. Use of Your MyUO Account
4.1 You may only access and use our Service in accordance with these Terms and Conditions, to view the availability of our Service for your personal and non-commercial purposes, to conduct lawful and authorised transactions with us, and for no other purpose.
4.2 You should ensure your device’s operating system and the App are kept updated to the latest versions to maintain security and functionality of Biometric Authentication.
4.3 You acknowledge that the use of Biometric Authentication is an alternative method to access and operate your MyUO Account. You accept that any instruction authenticated through Biometric Authentication is irrevocable and binding on you.
4.4 You must not access or use (or allow access or use of) our Service in any unauthorised or illegal manner. This includes but is not limited to: any false, fraudulent or unauthorised account/registration; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; and any interference with or disruption to our Service.
4.5 Without prejudice to our other rights at law or otherwise, we reserve the right to terminate or suspend your MyUO Account without reference to you and/or deny you access to our Service by giving you at least 14 days prior notice, unless in the case of emergencies where we may terminate or suspend your MyUO Account or our Services immediately without prior notice.
5. Linking to Third Party Accounts
5.1 If you choose to link your MyUO Account with other accounts, such as the Cathay Membership Account provided by Asia Miles Limited (“Third Party Account”), you will be deemed to have accepted and agreed to be bound by these Terms and Conditions:-
(a) You must be the holder of the Third Party Account you designate to be linked to your MyUO Account, and we are not obliged to verify that both the MyUO Account and the Third Party Account to be linked belong to you.
(b) You agree to provide us with the membership number, name, e-mail address and other relevant information of your Third Party Account so as to enable or disable the authorisation for account linking, unlinking and/or use of our Services including without limitation the redemption of any products or services under your Third Party Account. In this regard, you also agree and authorise us to share the information provided by you to us with the service provider of your Third Party Account and their agents, such as Cathay Pacific Airways Limited and Asia Miles Limited.
(c) You shall, at our request from time to time, sign or submit to us such documents and information and perform such acts in relation to authorisation for your Third Party Account, and enter into relevant agreements as may be required from time to time by the service provider of your Third Party Account.
(d) You understand and agree that, after your MyUO Account is linked to the Third Party Account, the service provider of your Third Party Account may instruct us at any time to execute instructions, such as the use of our Services including without limitation the redemption of any products or services under your Third Party Account. You authorise us to, without notice to you or verification with you, execute such instructions by and to transfer such information as specified in the instructions to, the service provider of your Third Party Account, and the instructions received by us from the service provider of your Third Party Account shall be deemed as what you have authorised or approved to give. Any instruction that we reasonably believe is given by the service provider of your Third Party Account will be valid and binding on you, whether or not it is in fact authorised. We need not verify the identity or authority of the person giving an instruction or the authenticity of an instruction, but we may from time to time at our discretion require evidence of identity or authority. You agree to indemnify us and our officers and employees against any liability (including tax or levy), loss or reasonable expense arising from instructions by the service provider of your Third Party Account or, if we have acted reasonably, the provision of a service to you. You also agree to be liable for all losses if you have acted fraudulently or with negligence, or allowed any third party to use your MyUO Account or Third Party Account, or failed to comply with these Terms and Conditions.
(e) You shall notify us as soon as possible if, after linking, there is any change to your Third Party Account or any information/document provided to us in relation to the authorisations thereto. If you wish to terminate the authorisation for linking with your Third Party Account, you may do the unlinking on your own in your MyUO Account to terminate the linking between your MyUO Account and your Third Party Account or may Contact Us for assistance.
6. Terms of Use, Data Protection and Cookies
6.1 We do not collect your Biometric Credentials. You consent to the authentication process and our accessing and using the information obtained via the biometric identity sensor in your device. Please refer to your device manufacturer’s privacy policy for information on how your Biometric Credentials are managed and secured.
6.2 These Terms and Conditions include our Terms of Use and our Privacy Policy which explains how we collect, store and handle any personal information you supply to us when you use our websites or mobile applications, including the Use of Cookies on our websites and mobile applications. View our Privacy Policy.
7. Conditions of Carriage and other Promotions
7.1 Separate conditions apply to airline carriage, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers and baggage by HK Express is subject to the conditions of carriage. View our Conditions of Carriage.
8. Disclaimer and Limitation of Liability
8.1 All information and materials relating to the Service are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement of any proprietary rights, security, accuracy, fitness for a purpose or free from computer viruses is given in connection with such information and materials.
8.2 Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:
(a) the access or use of (or inability to access or use) your MyUO Account and/or our Service;
(c) any act or omission by us in relation to your MyUO Account or any linked Third Party Account including any failure to execute or error in executing instructions given by the service provider of your Third Party Account and their agents to us;
(d) any error, malfunctioning, interruption, suspension or failure of any software, equipment system or Biometric Authentication of HK Express;
(e) the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties; and/or
(f) disruptions, defects, technical errors or other harmful elements in respect of our Service.
8.3 We are not liable for any loss caused by a third party (including the use or malfunction of Biometric Authentication or the service provider of your Third Party Account or the agent or related company thereof), government, market disruption or any event beyond our control. We are not liable to recover a payment which you have made to a third party, or to resolve a dispute between you and any third party.
8.4 The above exclusions and limitations apply to the fullest extent permitted by law.
9. Changes
9.1 We may make changes to all or any part of our Service from time to time and reserve the right to amend these Terms and Conditions by posting the amended terms and conditions on our websites and mobile applications. By continuing to access or use our Service, you confirm that you agree to the modified terms and conditions.
10. Governing Law and Jurisdiction
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms and Conditions, and we reserve the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.
10.2 These Terms and Conditions are written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
11. Member Benefits Terms and Conditions
11.2 Benefits are subject to such terms and conditions as HK Express may apply from time to time in these Member Benefits Terms and Conditions, the MyUO Account Terms and Conditions, the HK Express website at www.hkexpress.com (“Website”) or the official App, the relevant advertisement, Member communication and/or notices or signage displayed.
11.3 Benefits may be subject to eligibility, capacity, availability and/or other limitations, and access may be subject to validity periods, block-out dates and/or other restrictions. Benefits are not for sale, are non-transferable, non-refundable, non-exchangeable either in whole or in part, for cash or otherwise. Unless otherwise expressly stated by HK Express, benefits may not be used in conjunction with any other discount, promo code, voucher or promotion. Unutilised benefits will be forfeited without notice or compensation.
11.4 Members may be required to present valid proof of membership and such personal identification as required by HK Express, to enjoy the benefits available to Members.
11.5 Except for benefits expressly stated as provided by HK Express, HK Express is not the supplier of the products and/or services provided by third parties (“Third Party Offers”), which provision and use may be subject to terms and conditions of such third parties. HK Express is not responsible for products and/or services provided by third parties, and gives no representation or warranty as to the Third Party Offers. To the maximum extent permitted by applicable law, HK Express shall not be liable for any loss, cost, expense, charge, taxes, damage, claim, demand, proceeding, action, obligation or liability (including without limitation, any injury, damage, loss or expense of any nature) suffered by the Member or any other person resulting from or in connection with any Third Party Offers.
11.6 HK Express reserves the right in its sole discretion to determine and change these Members Benefits Terms and Conditions at any time without notice.
11.7 In the event of any dispute, HK Express’s decision shall be final and conclusive. In case of any discrepancy between the English version and any translated version of these Members Benefits Terms and Conditions, the English version shall prevail.
11.8 Member Benefits
(a) Member Pricing Discount
(i) The Member pricing discount benefit is available to Members from 18 August 2022 to 18 August 2023, except as otherwise stated by HK Express.
(ii) Member’s pricing discount is only valid for the booking of eligible flight reservations made through the Website and the App.
(iii) Member’s pricing discount is not valid for the booking of reservations made through any other channels, including but not limited to HK Express official WeChat mini app, third-party websites and cannot be used together with any other discounts, promo codes, promotions, or vouchers.
(iv) To enjoy the Member’s pricing discount, Customers must sign up as MyUO Members and sign in using the relevant accounts before booking flight reservations. If any bookings of reservations are made without first signing in as MyUO Member, the member pricing discount will not apply.
(v) Once the Member has signed in to the relevant account, the Member pricing discount will automatically be applied to the booking of eligible flight reservations made through the Website or the App, and final fares will be displayed on the payment page.
(vi) Member’s pricing discount can be applied to each leg of an eligible flight reservation in a booking.
These MyUO Account Terms and Conditions were last updated on 3 July 2025.
Terms of Use for Chatbot and Live Chat Service
Updated on 20 February 2025
Hong Kong Express Airways Limited (“HK Express”) Chat Terms of Use
These terms of Use govern your access and use of the third-party communication channels to communicate with HK Express and our chat bots (‘we’ or ‘us’ hereafter) through third-party communication channels (“HK Express Chat”).
These Terms of Use apply to your use of third-party communication channels such as WhatsApp, Facebook and WeChat (“Messaging Apps”) from the start of the chat session and stop applying at the end of that chat session (“Communication”).
The Terms of Use may be updated by us from time to time. Please check for updates to the content of these Terms of Use regularly to decide whether to continue to use third-party communication channels to communicate with.
By continuing to utilise HK Express Chat, you confirm that you or for and on behalf of the accompanied travellers (“Customer”) request and authorise that HK Express accept instructions from you made through HK Express Chat. In requesting that HK Express accept instructions from you made through HK Express Chat, you and the Customer each further acknowledge the following:
(1) Use of the HK Express Chat
a. HK Express Chat offers an automated chatbot and access to live HK Express agents in call centres, to interact with our Customers to provide you with help and support in navigating our website and accessing our customer services and respond to inquiries or requests related to our services or your bookings. We will not provide you with advice while using HK Express Chat.
b. HK Express will not ask for any password through third-party communication channels
c. You shall avoid sending any images, attachments, audio files or videos, especially those containing personal information, unless we specifically ask you to do so.
d. Communication through a third-party messaging app can involve substantial risks including, but not limited to:
i. Sending of Communication to a person not authorised to receive the same;
ii. Interception and/or hacking of your Communication;
iii. The manipulation of contents and/or the sender’s phone number or other details;
iv. Non-original signatures in any Communication may be forged; and
v. The loss of data or damage to hardware may be caused by viruses, bugs and/or other harmful or malicious script or software.
We will not be liable for any leaks or usage of information by any third-party communication channel, any errors, omissions, or reasons outside of our control.
e. You agree not to send us any offensive, indecent, threatening, obscene, pornographic, or other unlawful information through our third-party communication channels.
f. We may use another mean of communication channel to respond to your enquiries.
g. If you receive a message from us by mistake, you are not to copy, forward, disclose or use any of it but to notify us immediately.
(2) Privacy and Data Usage
a. We will collect, store, use and share your personal data in accordance with our Data Privacy Policy.
b. We may record and monitor all communications with you to better answer your enquiries.
c. By interacting with us through HK Express Chat, you authorise HK Express Chat to provide information such as your Asia Miles redemption history related to flights operated by HK Express, UO Membership details including profile and travel history and your booking details including your booking reference number in response to your requests.
d. The third-party communication channels such as Facebook, WhatsApp, WeChat, your mobile network provider and other third-party services or sites incorporated in those messengers and applications you use to communicate with us may collect, store, use and share your personal data accordance with their own privacy policies. Your use of HK Express Chat will be subject to these third-party agreements or give these third parties access to your personal information. It is your responsibility to review and accept the applicable third-party agreements before using HK Express Chat.
(3) Security
a. It is your responsibility to maintain the physical security of your devices and the confidentiality of the Information on your devices and your account of Messaging Apps.
b. You acknowledge that anyone with whom you share your devices and credentials of your Messaging Apps will be able to see all messages that you have exchanged with HK Express via HK Express Chat, including your conversation history through third-party communication channels such as Facebook Messenger, WhatsApp and WeChat. Accordingly, we advise that you:
i. Keep your devices, your user ID and password and other credentials for Messaging Apps private and confidential;
ii. Delete your conversation history with us regularly from your Messaging Apps;
iii. Refrain from sharing your devices which you use to access those Messaging Apps with any third parties;
iv. Always use available security and passcode lock features on your devices; and
v. Refrain from disclosing any sensitive personal information in your Communication with us.
c. You agree that you use HK Express Chat at your own risk and that you shall not hold HK Express liable for any loss or damage that you may suffer as a result of your use of use HK Express Chat, including any unauthorised access to the information in the Communication.
d. In the event where you suspect fraudulent activity or unauthorised access to your personal devices, messaging app accounts and/or personal credentials you should immediately:
i. Change your login credentials (this action will log you out from all the devices that you are currently signed in);
ii. Delete your conversation history with us in your Messaging Apps; and
iii. Immediately notify HK Express of the suspected fraudulent or abusive activity on your account.
(4) Warranties/ Limited liability
a. To the extent permitted by applicable law, we exclude all implied representations, conditions and warranties whether statutory or otherwise.
b. These third-party communication channels and Messaging Apps may not be available for use at all times, and may be subject to interruption, failure of hardware or software, errors, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet, market volume or volatility, system failure or upgrades or maintenance or for other reasons.
c. To the extent permitted by applicable law,
i. We shall not be liable for any failure to carry out Customer’s instructions, or any inaccurate or untimely transmission of information, or any data breach or leakage, or any use of information by any third-party communication channel, or any errors, omissions, damages or losses, which are attributable, wholly or in part, to any causes beyond our control including but not limited to any technical malfunction or failure.
ii. Under no circumstances shall we be responsible to the Customer’s for any direct, indirect or consequential losses or for loss or corruption of data, loss of revenue or loss of profits, whether in contract, tort or under statute or otherwise arising from or in connection with the carrying out or not carrying out of the Customer’s instructions.
d. Our total liability in connection with these terms is limited to US$100.
e. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under the applicable law, be excluded.
(5) Third party agreements
a. We are not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or functions of any third-party applications such as Facebook Messenger, WhatsApp, WeChat, your devices or any third party's products or services that may be incorporated or linkable through HK Express Chat.
b. We are not responsible for, and do not provide, any support or assistance for any third-party hardware, software or other products or services. If you have any questions or issues with a third-party product or service, please contact the appropriate third party in accordance with its procedures for customer support.
(6) Termination
You acknowledge that we can terminate your use of HK Express Chat at any time without notice or if we reasonably believe that you have breached these Terms of Use.
(7) No Waiver
If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
(8) Notice
Any formal legal notice should be sent to us at legal@hkexpress.com.
(9) Severance
If any part of these Terms of Use is found to be unenforceable as a matter of law, all other parts of these Terms of Use shall be unaffected and shall remain in force.
(10) Version
The English version of these terms of use shall prevail whenever there is a discrepancy between the English version and any translated versions.
(11) Governing Law
Use of HK Express Chat and these Terms of Use shall be governed by and interpreted in accordance with the laws of the Hong Kong SAR. In the case of any dispute, you agree to submit to the exclusive jurisdiction of the Hong Kong SAR courts.
Stay in the Loop
香港エクスプレス航空 (HKE)、その関連会社 キャセイパシフィックグループ内および/またはそのマーケティングパートナー（総称してHKEマーケティング）からの特別運賃、特別オファー、最新情報の受け取りを希望します。私は、HKEのプライバシーポリシーを読み理解したことを確認し、HKE マーケティングが上記の私の個人データ (および私の過去の取引記録) をダイレクト マーケティングに利用することに同意します。 また、HKE が私の個人データを同意なしに利用しないことを承知しています。 詳細については、HKE のプライバシーポリシーをご覧ください。
HK Expressについて
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