Cookies Policy
Information about our use of cookies
Hong Kong Express Airways Limited (“HK Express”, “we”, “us”, “our”) is committed to protecting the personal data we collect from you online. This cookies policy (“Cookies Policy”) explains how we use cookies on our website at https://www.hkexpress.com (“Website”) and what impact this has on you. By using this Website, you consent to the use of cookies in accordance with this Cookies Policy.
Consent
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g., to enable you to book flights and other ancillary goods and services, manage your booking, use our online check-in services and sign in to your membership account). Depending on where you are located, you may have seen a pop up to this effect on your first visit to this Website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.
What are cookies?
A cookie is a small piece of text sent to your browser by a website you visit. It helps our Website to remember information about your visit, for example your preferred language and other settings that will generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites. That can make your next visit easier and our Website more useful to you.
Most webpages contain elements from multiple web domains so when you visit our Website, your browser may receive cookies from several sources.
Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to our Website). Persistent cookies will remain on your device for not longer than 30 days or when you delete them from your cache.
How does HK Express use cookies?
Cookies allow us to collect data such as time spent on the services we provide on our Website (which includes booking flights, managing bookings, managing online check-in and membership sign-ins, etc.) (“Online Services”), pages visited, language preferences, aand other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalise your experience while using the Online Services and to recognise your device to assist your use of the Online Services. We also gather statistical data about use of the Online Services to continually improve design and functionality. Cookies further allow us to select which advertisements or offers are most likely to appeal to you and display them while you are using the Online Services or to send marketing emails. We also use cookies to track responses to online advertisements and marketing emails.
What types of cookies does HK Express use?
We set out the categories of cookies HK Express and its affiliates and contractors use below.
Third party access to the cookies
The cookies collected in this Website will only be accessed by us and those third parties named below for the purposes referred to in this Cookies Policy.
• Accenture Company Limited
• FLYR Inc.
What are my rights?
You have rights under the applicable data protection laws that relate to the way we process your personal data. More information on these rights can be found in our Privacy Policy at https://www.hkexpress.com/en-hk/legal-and-privacy/privacy-policy/.
How do I opt out tracking cookies?
If you do not wish HK Express and our third-party partners to use tracking cookies when you visit our Website, you may enable the Do Not Track (“DNT”) setting of your browser. Note that you may need to clear your browser’s cookies, site data and cached web content (including offline content), then restart your browser for the changes to take effect. Upon receiving a DNT request, we would not serve cookies that track your browsing activity. Note that certain cookies are required for our Website to function properly and cannot be turned off with this setting.
You may also adjust your browser settings or use browser extensions to reject some or all cookies placed on your device by us and our third-party partners. Since these settings vary in different browsers and browser extensions, it is possible that the cookies settings may impact the proper functioning of part of our Website. You may lose some of the functionality of our Website by not accepting use of cookies.
Cookies Policy does not cover third party websites
This Cookies Policy only relates to your use of our Website.
Please note that this Cookies Policy does not apply to, and we are not responsible for, the privacy practices of third-party websites which may be linked to this Website.
Contacting us
Customers requesting more information or clarification on this Cookies Policy are welcome to contact us at dpo@hkexpress.com or write to us at the below mailing address:
The Data Protection Officer
1st Floor, 11 Tung Fai Road,
Hong Kong International Airport,
Lantau, Hong Kong
Changes to the Cookies Policy
We may update this Cookies Policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This Cookies Policy was last updated on Dec 13th, 2024.
This Cookies Policy is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Cookies Policy, the English version shall prevail.
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