Credit voucher can be redeemed within one year from the date of voucher issuance and is valid for new bookings made with HK Express only.
Applicant for credit voucher shall specify in the electronic application form if split issuance of credit vouchers are required for a group of passengers under same booking otherwise only one credit voucher will be issued to the customer who submit the electronic application form. If split issuance of the credit voucher is required, the amount of individual credit voucher will be calculated in accordance with individual spending of the passengers under the relevant booking.
One credit voucher can be used in a new booking transaction and cannot be used in conjunction with other vouchers or promotion code.
Credit voucher is non-refundable, non-transferrable and non-redeemable for cash.
Credit voucher must be used all at once. Cash will not be given for any unused balance. Unused balance of any expired Credit Voucher will not be refunded or credited.
Credit voucher must be used for new air ticket booking. If a credit voucher is insufficient to pay for full payment of a booking, outstanding balance shall be settled with credit card or any digital wallet which is compatible to the system.
Credit voucher is valid for single use with no remaining value for full or part payment of other booking transactions
Credit voucher can only be redeemed against bookings in the currency of issuance.
HK Express reserves the right to amend these terms and conditions at any time, and to take any action in relation to Credit Voucher that at its sole discretion it deems is necessary.
In case of any dispute, the decision of HK Express shall be final.