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Customer Care

FAQ

Contact Us

Do you have a question or comment for us? We always enjoy hearing from our customers and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.

All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. eligible, or to submit a refund request, please click here.

Call Centre

Group Travel

Chinese mainland

  • phone (86) 02968791368
  • clock Mon - Sun: 08:00 - 20:00

Thailand

Taiwan, China

Japan

  • phone (81) 120 427 730
  • clock Mon - Sun: 09:00 - 18:00 (Local Time)

Korea

  • phone (82) 808 775 393
  • clock Mon - Sun: 09:00 - 18:00 (Local Time)

US

  • phone (1)-833-569-2316 (Toll-Free within US)
  • clock Mon - Sun: 08:00 - 20:00

Travel Agent Enquiry

Hong Kong

Chinese mainland

Japan

Charter Business Enquiry

HK Express Baggage Services

Media Enquiry