Seat Options

We provide three types of seating options for our Customers to choose from. Choosing your own seat is optional, if you do not choose a seat, one will be assigned for you upon check-in. If you would like to guarantee a specific seat, we encourage you to do so, however, a nominal fee will apply. If you would like to upgrade your seats after initial booking, the original seat fees will be forfeited. Refunds are not applicable to fee difference in the event of seat changes.

1. Standard Seats
2. Upfront Seats - Any seat in rows 2-5 with added convenience.
3. Sweet Seats - Any seat in row 1 and Emergency Exit Row with additional leg room.

*To allow more flexibility on your journey, HK Express has made temporary adjustment to seat selection fees. The fees for selecting standard seats and upfront seats through online booking and at check-in counter will be waived for flights departing from 2 August 2020 to 31 October 2020, while inflight seat change fee remain unchanged.

A320 aircraft

Sweet Seats are located in row 1 as well as rows 12 and 13(Emergency Exit Row). Please note that row 11 and 12 do not recline. Please contact our staff at check-in counter regarding the availability of sweet seats on your flight.

A320-neo aircraft

Sweet Seats are located in row 1 as well as rows 12 and 13 (Emergency Exit Row). Please note that row 11, 12, 31 and 32BC do not recline. Please contact our staff at check-in counter regarding the availability of sweet seats on your flight.

A321 aircraft

Sweet Seats are located in row 1 as well as rows 11, 12AF and 26(Emergency Exit Row). Please note that row 10 and 39 do not recline. Please contact our staff at check-in counter regarding the availability of sweet seats on your flight.

Emergency Exit Row requirements

Emergency Exit Row requirements are subject to safety guidelines of the Civil Aviation Department of Hong Kong. A Customer may be assigned such seat if he/she will not obstruct emergency exits in a way of impeding the crew in their duties, obstructing access to emergency equipment, or hindering aircraft evacuation and meets the following safety requirements:

• Willing to assist, both physically and mentally capable to perform emergency exit operation in the event of an evacuation
• Able to understand printed or graphic indications or oral commands regarding an evacuation
• At least 18 years of age
• Not to be seated with an infant
• Do not require the use of an extension seat belt
• Not a Customer with reduced mobility, this includes:
  • Travelling with mobility aids (i.e. wheelchair, walking stick, guide dog etc.)
  • Visual, hearing, intellectual or any other impairment that may hinder the understanding or carrying out actions instructed by cabin crews
  • Require the use of portable medical electronic device (PMED)
  • Do not have a condition that might cause harm to the Customer him/herself when assisting with evacuation procedures (i.e. Pregnant Customer)

If for any reason a Customer feels that they are unwilling or unable to perform the functions listed above, they must contact our staff for immediate reseating.

HK Express reserves the right to reseat Customers to an alternate seat if they deem the Customers do not fulfil the Emergency Exit Row requirements.

Seats

Extra Seats

The purchase of extra seat is for Customer’s own comfort only. Transportation or storage of personal items or extra baggage at the extra seat is not allowed.

Please note that to purchase an extra seat, you must book your flight via our Call Centre and request the purchase at the time of booking. Advance seat assignment is required to arrange adjacent seats for your flight, any associated fees incurred for such advance seat assignment will be charged to your booking.

If you would like to have more details, please contact our Call Centre for assistance.