Standard terms and conditions of Carriage of HK Express shall apply to all FunFlex bookings. For more information please visit Conditions of Carriage.
Some services under FunFlex may not be available at certain airports or for certain flights.
Any changes to your flights under FunFlex booking can only be made via the “Manage My Booking” portal and up to 3 hours before scheduled departure time. Fare difference may apply and there will not be any refunds for lower fares.
If your flight is no longer operating (including flight cancellation and route cessation), passenger who booked under FunFlex shall contact HK Express Customer Care team to change your booking or organise a refund (if applicable).
HK Express shall not be held responsible or liable for any system interruptions, hardware or software failure or malfunction, and/or inability of access onto HK Express website or booking system.
The booking facilities of HK Express website may not be used by companies or organisations for any purposes other than travel by their individual employees.
Your completed FunFlex booking constitutes your agreement and acceptance to these FunFlex Terms and Conditions and such amended terms and conditions as published by HK Express from time to time.
Notwithstanding other provisions of this Terms and Conditions, in the event of flight(s) cancellation, passengers whose flight sectors are booked under FunFlex may only make changes via HK Express’ Guest Relations team at least 3 hours prior to scheduled departure of such flight(s).
HK Express reserves the right to amend these terms and conditions at any time without prior notice, and to take any action in relation to (including the termination of FunFlex) that at its sole discretion.
In case of any discrepancy or dispute over these FunFlex Terms and Conditions, the interpretation and decision of HK Express shall be final.
These terms and conditions are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”). If any dispute arises in relation to these FunFlex Terms and Conditions, such dispute shall be submitted and subject to the exclusive jurisdiction of the courts of Hong Kong.