Online Check-in opens 48 hours before and closes 75 minutes before the scheduled departure time*^. For customers needing to check in baggage, please visit our designated counters at airports before the counter closing time. If you do not have any check-in baggage and have obtained your online or mobile boarding pass, you may proceed directly through Security and Immigration to the Boarding Gate.
Please be sure to arrive at the boarding gate with your travel documents by the boarding time stated on your boarding pass. Late passengers will not be accepted, and the boarding gate will close 20 minutes before the scheduled departure time.
* Online Check-in is available for all flights (except for flights departing from Ningbo), between 48 hours and 75 minutes prior to departure.
^ Online/mobile boarding passes may not be available for some routes, including flights from Busan, Jeju, and Seoul (Incheon) to Hong Kong; from Hong Kong to Taichung, Kaohsiung, and Taipei; as well as flights to and from Da Nang, Nha Trang, and Hanoi. If you are unable to obtain your mobile boarding pass after online check-in, please visit our check-in counter at least 1 hour before departure time to obtain a printed boarding pass.
Checking-in with our mobile app allows you to save your boarding pass directly to your device or passbook. You can easily access your mobile boarding pass anytime, anywhere. Download our mobile app now!
Starting from Oct 4, 2023, passengers aged 11 or above who hold electronic travel documents*, and departing from Hong Kong to Bangkok on HK Express flights are eligible to participate in the Hong Kong International Airport's Smartphone Bag Drop pilot program. By using the HK Express mobile app, passengers can conveniently complete a one-stop check-in process and register for a "Flight Token" between 48 hours and 75 minutes before departure. After arriving at Counter H19-20, Aisle H of Hong Kong International Airport, passengers can take advantage of a seamless and fully self-service baggage check-in experience between 24 hours and 75 minutes before departure.
*For e-passport issued by the Hong Kong Special Administrative Region, the issue date must be on or after June 2019 in order to be eligible; Passports or travel documents issued by the United Kingdom are currently not eligible.
Simply logon to hkexpress.com with your flight details to start using our Web check-in service. You will need to print a copy of your electronic boarding pass using a A4 sized paper. If you do not have a printer with you, please check-in using our mobile app instead.