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Important Travel Notice

Notice regarding Hong Kong International Airport terminal change

Posted on 1 Nov 2019

Due to the closure of Hong Kong International Airport Terminal 2, we will be moving our check-in counters to Terminal 1, row H (H1 – H18) from 29 November, 2019 onwards.

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.

Important travel notice for Guests departing to Miyako (Shimojishima)

Posted on 28 Aug 2019

In view of the latest situation regarding overseas Ebola virus disease outbreaks in Democratic Republic of Congo. For Guests travelling to Miyako (Shimojishima), if you have visited Democratic Republic of Congo in the past 21 days or holding travel documents of the country; or having any Ebola virus disease symptoms, please contact our call centre at (852) 3902 0288 as soon as possible.

Immigration measures for Guests under 18 travelling to Saipan

Posted on 17 Aug 2018

U.S. Customs and Border Protection reinforces immigration measures for children (under the age of 18) traveling to Saipan.

Child under 18 travelling with a supervising adult who is neither the parents must present a notarized authorization letter issued by both his / her parents. The letter should include the name, address, phone number, date and place of birth of the child, the name of his / her parents as well the name of the supervising adult(s) or the travel agent. Passport copies of both parents are also required.

For cases when any child under 18 is travelling with only one parent, a notarized permission letter in written format issued by the other parent is required. If there is no second parent with legal claims to the children, any other relevant supporting documents such as a court decision, birth certificate naming only one parent, death certificate, etc., are required.

If any child under 18 is travelling with both parents, only regular travel documents are required.

Failure to provide such documentation could result in detainment or refused entry for both supervising adult(s) and the child. We strongly recommend our Guests to prepare well in advance for a hassle-free journey. Additional information can be found here.

 

New policy on powder-like substances over 12 Ounces or 350ml in cabin luggage for flights to Saipan

Posted on 6 Jul 2018

Following recent U.S. Transportation Security Administration (TSA) mandates, HK Express will implement new screening measures on powder-like substances. Effective 30 June 2018, substances exceeding 12 ounces or 350ml may only be carried in checked baggage.

If found in carry-on bags, such substances could be subjected to additional screenings or potentially discarded. The updated policy affects only outbound flights to the U.S. territory of Saipan. All other HK Express routes remain unaffected.

Examples of substances that may be subject to scrutiny or restricted from carry-on include cosmetic powders, dry spices and protein powders. Substances such as baby formula, cremated human remains, and medically prescribed items are exempt.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.

 

Important flight information for Guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here.