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Important Travel Notice

Suspension of flight services between Hong Kong and Hualien

Posted on 28 Aug 2018

With effect from 27 October 2018, flight services between Hong Kong and Hualien will be suspended to better optimise utilisation of the airline’s resources. Flights between Hong Kong and Hualien departing from now until 26 October 2018 will operate as normal.

All affected passengers will be given the following three options for their consideration

  1. Change of Travel Schedule
    • Select a new date travelling to / from Hualien on or before 26 October 2018 (fare difference will be waived; booking is subject to seat availability); OR
  2. Change of Destination
    • Select a new destination of the HK Express network departing on or before 30 April 2019 (fare difference applies except travelling to Taichung during non-specific peak periods; booking is subject to seat availability); OR
  3. Full Fare Refund

For options (1) and (2), only one-time change can be made free of charge. Further changes are subject to applicable fees according to the fare rules and conditions of the fare purchased.

HK Express will be notifying all affected guests via email and SMS. Guests may choose one of these three options and should reply to us within 2 weeks upon receiving the official notification, otherwise the option of the full fare refund for all affected flight sectors would be defaulted. To make the change  arrangement or learn more about the specific peak period details, please reach us via Facebook Messenger, or approach our Call Centre at (852) 3902 0288 or via email guest.relations@hkexpress.com.

Immigration measures for guests under 18 travelling to Saipan

Posted on 17 Aug 2018

U.S. Customs and Border Protection reinforces immigration measures for children (under the age of 18) traveling to Saipan.

Child under 18 travelling with a supervising adult who is neither the parents must present a notarized authorization letter issued by both his / her parents. The letter should include the name, address, phone number, date and place of birth of the child, the name of his / her parents as well the name of the supervising adult(s) or the travel agent. Passport copies of both parents are also required.

For cases when any child under 18 is travelling with only one parent, a notarized permission letter in written format issued by the other parent is required. If there is no second parent with legal claims to the children, any other relevant supporting documents such as a court decision, birth certificate naming only one parent, death certificate, etc., are required.

If any child under 18 is travelling with both parents, only regular travel documents are required.

Failure to provide such documentation could result in detainment or refused entry for both supervising adult(s) and the child. We strongly recommend our Guests to prepare well in advance for a hassle-free journey. Additional information can be found here.

 

New policy on powder-like substances over 12 Ounces or 350ml in cabin luggage for flights to Saipan

Posted on 6 Jul 2018

Following recent U.S. Transportation Security Administration (TSA) mandates, HK Express will implement new screening measures on powder-like substances. Effective 30 June 2018, substances exceeding 12 ounces or 350ml may only be carried in checked baggage.

If found in carry-on bags, such substances could be subjected to additional screenings or potentially discarded. The updated policy affects only outbound flights to the U.S. territory of Saipan. All other HK Express routes remain unaffected.

Examples of substances that may be subject to scrutiny or restricted from carry-on include cosmetic powders, dry spices and protein powders. Substances such as baby formula, cremated human remains, and medically prescribed items are exempt.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.

 

Important flight information for guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Travel advisory regarding carriage of Smart Baggage

Posted on 22 Dec 2017

The Safety of our Guests and Crew are our top priority. As such, beginning January 1st, 2018 smart baggage with lithium battery power banks that cannot be removed will be banned from Check In and cabin baggage on all HK Express flights.

All lithium battery power banks in smart baggage will only be allowed for carriage if the battery can be removed and meet the requirements of our lithium ion baggage policy. For more information about this policy please refer to the above. The battery removal must be demonstrated to our ground staff, however may remain installed as long as all functions of the smart baggage are switched off for the entirety of the flight.

For any smart baggage which needs to be checked in at the gate, the batteries must be removed, placed in a plastic bag and carried on board in the cabin.

What is Smart Baggage?

According to the International Air Transport Administration, a smart baggage is defined as an Innovative baggage with integrated lithium batteries.

Examples of Smart baggage include features such as:

  • Lithium ion battery and motor allowing it to be used as a personal transportation device, either as a stand-up scooter, or sit on vehicle. These devices do not meet the criteria of a mobility device.
  • Lithium ion battery power bank that allows charging of other electronic devices such as mobile phones, tablets and laptops.
  • GPS tracking devices with or without GSM capability.
  • Bluetooth, RFID and Wi-Fi capability.
  • Electronic baggage tags.
  • Electronic lock/s.
  • Lithium ion battery, motor and tracking device (GPS) allowing the bag to self-propel and ‘follow’ the owner.

 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here.