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Important Travel Notice

Important Travel Notice for Passengers Traveling from / Transiting at Hong Kong International Airport

Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.

Important Notice for Passengers Departing from Airports with Security Screening Exemption

In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.

Important information for British National (Overseas) passport holders

Updated on 30 January 2021 – 22:30 HKT

The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity. 

Passengers travelling to/from Hong Kong are asked to note the following:

  1. BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
  2. BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
  3. When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
  4. Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.