Important Travel Notice

Special Operational Arrangements for Nagoya Chubu Centrair International Airport

Published on May 3, 2023

To accommodate the special operational arrangements at Nagoya Chubu Centrair International Airport, the arrival and departure arrangements for HK Express flights will be changed as follows:

From 30 October 2022 to 7 May 2023

Our check-in counters will be relocated to Terminal 2 on the aforementioned dates. Passengers must go through immigration and customs checks for departure at Terminal 2. However, for arrivals, passengers will continue to arrive at Terminal 1 and undergo immigration and customs checks there until further notice.

From 8 May 2023

All HK Express flights will use Terminal 2 for arrivals and departures, passengers will also undergo immigration and customs clearance at Terminal 2.

Important Travel Information for passengers travelling to/from Ishigaki

Published on 6 Apr 2023–12:00 HKT

Based on the latest advice from the local authorities, Ishigaki Airport is unable to resume services for international flights. As a result, HK Express will cancel all flights to/from Ishigaki Airport from 4 June 2023 to 29 October 2023.

For passengers affected by the flight cancellations, passengers will be transferred onto available Okinawa (Naha) flights. Passengers who were booked directly with HK Express can expect an individual message within the next few days advising them of revised flight details. Passengers who were booked through third parties should contact their travel agents directly. There is no need for passengers to contact our Customer Connect team.

Important Travel Information for passengers travelling to/from Japan

Published on 13 Feb 2023–12:00 HKT

We have been constantly communicating with the relevant authorities to maintain our schedule as much as possible, minimise the impact to our customers.

Regrettably, the Japanese government continues to mandate a limit on the maximum number of flights each carrier can operate from Hong Kong SAR to Japan.

As a result, HK Express can only operate 74 flights per week into Japan, which is 20-22 flights per week fewer than what was originally planned for March 2023.

Hence, to comply with the latest restrictions, HK Express must cancel certain flights (including return flights from Japan) between Hong Kong and Japan from 3 to 30 March 2023:

For Flights from Hong Kong to Japan:

For Flights from Japan to Hong Kong:

Ticketing Arrangements:

There is no need for customers to contact us via our Customer Connect Team.

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. They will be offered the following options (applicable to all flights within affected bookings with any sector cancelled).

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ‧Subject to seat availability
  • ‧No change fee applies*
  • ‧No fare difference applies*
  • ‧Change of origin/destination is not permitted (except for rebooking between Tokyo-Narita and Tokyo-Haneda routes)
  • ‧The change application must be made on or before the original departure date
  • ‧New trip must be completed on or before 30 June 2023.

* The offer is applicable to first-time change only

• •Option 2: Full refund on either the affected flight sector or the whole booking - https://hkexpress-erefund.tpapac.io/en-US/erefund
  
  • ‧Application must be made on or before original departure date

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 3 to 30 March 2023 (inclusive) will be offered the following options:

• Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ‧Subject to seat availability
  • ‧No change fee applies*
  • ‧No fare difference applies*
  • ‧Change of origin/destination is not permitted (except for rebooking between Tokyo-Narita and Tokyo-Haneda routes)
  • ‧The change application must be made on or before the original departure date
  • ‧New trip must be completed on or before 30 June 2023

* The offer is applicable to first-time change only

• •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ‧Application must be made on or before original departure date

For insurance policies which were purchased through HK Express, affected customers are required to contact Chubb Insurance Hong Kong Limited by phone at +852 3191 6638 or email at HKEtravel.hk@chubb.com for insurance related enquires.

If you booked with a third party or travel agent, please contact your travel agent to organise any changes or refunds.

For customers impacted by these cancellations, we’re very sorry for the inconvenience this has caused you.

We will continue sharing the latest news and updates on flight status here.

We would like to thank our customers for their patience and understanding.

Important Travel Information for passengers travelling to/from Japan

Published on 30 Jan 2023–11:00 HKT

We have been constantly communicating with the relevant authorities to maintain our schedule as much as possible, minimising the impact to our customers.

Regrettably, the Japanese Government continues to mandate a cap on the maximum number of flights each carrier can operate from Hong Kong SAR to Japan. As a result, HK Express can only operate 74 flights per week into Japan, which is 15 flights per week fewer than the 89 flights per week originally planned and approved by the regulatory authorities for February 2023. Hence, HK Express will cancel the following flights (including return flights from Japan) between Hong Kong and Japan from 17 February to 2 March 2023 as a result of the restrictions and the inability to operate flights into Japan:

We would like to thank our customers for their patience and understanding.

For Flights from Hong Kong to Japan:

For Flights from Japan to Hong Kong:

Ticketing Arrangements:

There is no need for customers to contact us via our Customer Connect hotlines.

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. They will be offered the following options (applicable to all flights within affected bookings with any sector cancelled).

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023.

* The offer is applicable to first-time change only

• •Option 2: Full Refund on the whole booking - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
  • ∙Application must be made on or before original departure date

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 17 February to 2 March 2023 (inclusive) will be offered the following options:

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023

* The offer is applicable to first-time change only

• •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
  • ∙The refund application must be made on or before original departure date

Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

Important Travel Information for passengers travelling to/from Japan

Published on 16 Jan 2023–14:30 HKT

Due to the limitations imposed by the Japanese Government on the number of flights each carrier could operate from Hong Kong SAR to Japan, HK Express will cancel certain flights between Hong Kong and Japan from 1 to 16 February 2023:

For Flights from Hong Kong to Japan:

For Flights from Japan to Hong Kong:

Ticketing Arrangements:

There is no need for customers to contact us via our Customer Connect hotlines.

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. They will be offered the following options.

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023.

* The offer is applicable to first-time change only

• •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
  • ∙Application must be made on or before original departure date

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 16 February 2023 (inclusive) will be offered the following options:

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023

* The offer is applicable to first-time change only

• •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
  • ∙The refund application must be made on or before original departure date

Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

Updates on HK Express Flights to/from Busan and Jeju

Published on 13 Jan 2023–16:30 HKT

As the South Korean Government has mandated all arrivals in South Korea from Hong Kong to land only in Incheon International Airport, HK Express will cancel all flights to/from Busan and Jeju from 22 January to 28 February 2023.

Ticketing Arrangements:

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. There is no need for customers to contact us via our Customer Connect hotlines. They will be offered the following options.

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023.

* The offer is applicable to first-time change only

• •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
  • ∙Application must be made on or before the original departure date

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023

* The offer is applicable to first-time change only

• •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
  • ∙The refund application must be made on or before the original departure date

Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

Important Travel Information for passengers travelling to/from Japan

Published on 5 Jan 2023–12:30 HKT

Following the relaxations in border measures announced by the Japanese government on 4 January 2023, HK Express confirms the following flights which were previously cancelled will be reinstated:

Our team is working hard to reinstate bookings of customers who were previously booked on these flights as quickly as possible. In the meantime, there is no need for customers to contact us via our Customer Connect Team.

From 8 January 2023, customers who have been to the Chinese Mainland within seven days prior to departure will be able to travel on our flights to Fukuoka and Okinawa, and customers booked on these flights will no longer be required to submit declarations of their travel history to HK Express.

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

FAQ

• My original flight was cancelled earlier, can I still take the original flight now?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

• I have applied for a reschedule/refund for my previously affected flight, what should I do if I want to retain the original flight?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

• I have received the refund but I want to travel on my original flight, what should I do?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

If you choose to take the original flight, a new payment will need to be processed.

Important Travel Information for passengers travelling to/from Japan

First Published on 29 Dec 2022–13:30 HKT

Based on the latest advice by the Japanese authorities, HK Express can confirm that it will be able to continue to operate flights to Japan, including Tokyo (Narita and Haneda), Osaka-Kansai, Nagoya, Fukuoka and Okinawa.

However, as airlines are not allowed to increase flights beyond that operated in the week of 23-29 December 2022, HK Express will only be able to operate 60 scheduled flights per week to destinations in Japan, meaning it would have to cancel 41 flights from Hong Kong to Japan in January 2023. In order to comply with the Japanese authorities’ requirement, the following schedule changes will be made:

For Flights from Hong Kong to Japan:

• ∙From 29 December 2022 to 13 January 2023, all flights operate as scheduled.
• ∙From 14 January 2023 until further notice, we will operate a reduced flight schedule. The following flights will be cancelled:

For Flights from Japan to Hong Kong:

• ∙All flights in January 2023 are expected to operate as scheduled.

Customer Travelling to Fukuoka and Okinawa

As required by the Japanese authorities, customers who have booked flights to Fukuoka and Okinawa for travel from 30 December 2022 must declare that they have not been to the Chinese Mainland within the seven days prior to their departure. Customers will be asked to sign a self-declaration during check-in at the airport.  Those who are unable to meet this requirement and who have booked on 27 December 2022 or before can choose to refund or rebook their flights.

Ticketing Arrangements:

Customers who have been affected by the flight cancellations will receive a notification via email and SMS. They will be offered the following options.

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023.

* The offer is applicable to first-time change only

• •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
  • ∙Application must be made on or before 31 January 2023

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

• •Option 1：Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
  • ∙Subject to seat availability
  • ∙No change fee applies*
  • ∙No fare difference applies*
  • ∙The change application must be made on or before the original departure date
  • ∙New trip must be completed on or before 30 June 2023

* The offer is applicable to first-time change only

• •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
  • ∙Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
  • ∙The refund application must be made on or before 31 January 2023

In light of the latest situation, HK Express will continue to monitor the situation and review its flight schedule. Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

Change of Check-in counters location at Singapore Changi Airport

First Published on 23 Aug 2022–18:30 HKT

HK Express Check-in counters will be relocated to Terminal 4, Singapore Changi Airport, effective from 20 September 2022. We wish to see you at the new Check-in counters and serve you better. 

Important Travel Information for passengers entering Hong Kong

First Published on 12 Aug 2022–14:30 HKT

All passengers boarding flights and entering Hong Kong as final destination from overseas places or designated region must submit the online Health & Quarantine Information Declaration Form of the Hong Kong Department of Health in advance at www.chp.gov.hk/hdf (as early as three days before arrival). Please save the health declaration QR code after completing the declaration (which can be a downloadable version of the QR code, a screenshot or a printout) and present it at check-in verification and boarding . For details, please visit https://www.coronavirus.gov.hk/eng/inbound-travel.html or Hong Kong Government’s latest announcement.

Important Travel Information for passengers travelling to Korea

First Published on 29 Jun 2022–14:30 HKT

Passport holders from designated countries/regions can enjoy visa-free entry to Korea. However, travellers must apply for K-ETA (Korea Electronic Travel Authorisation) via the designated website/app and obtain approval at least 72 hours before scheduled departure time to board the aircraft bound for Korea. For eligibility, details or applications method, please visit https://www.k-eta.go.kr/.

Important Travel Information for passengers travelling from/to the Chinese Mainland

First Published on 1 Jun 2022–14:30 HKT

Please note: Passengers from airports or ferry ports in Chinese Mainland can now transit/ transfer at Hong Kong International Airport to other destinations. However, transit/ transfer services to destinations in Chinese Mainland remain unavailable at Hong Kong International Airport until further notice. If the information above is inconsistent with that released by the Hong Kong Government, the latter shall prevail. For details, please visit https://www.coronavirus.gov.hk/eng/inbound-travel.html or Hong Kong Government’s latest announcement.

Important Travel Information for passengers travelling on British National (Overseas) passports

Updated on 30 January 2021–22:30 HKT

The HKSAR government has announced that with effect from 31 January 2021, the British National (Overseas) passport will no longer be recognised as a valid travel document or proof of identity.

Passengers travelling to/from Hong Kong are asked to note the following:

1. BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
2. BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
3. When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
4. Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.

COVID-19 testing requirements for passengers arriving Hong Kong

Updated on 9 December 2020–17:30 HKT

As required by the Department of Health to ensure collection of accurate deep throat saliva specimens for conducting COVID-19 testing upon arrival, passengers are advised to avoid eating, drinking, mouth-washing or teeth-brushing 2 hours before landing in Hong Kong.

Health declaration requirements

Updated on 5 August 2020–12:00 HKT

Passengers are required to complete a health declaration form upon arrival at some destination. We advise Customers to complete the form before you travel to facilitate a smooth journey.

For the list of required destinations please see here.

Face coverings requirement

Updated on 30 July 2020–12:00 HKT

In response to COVID-19, we have implemented a number of measures to safeguard the wellbeing of our passengers and crew. While the risk of transmission from one passenger to another onboard remains very low, we are introducing an additional temporary requirement for added protection.

With immediate effect until further notice, passengers are required to wear face coverings throughout the journey. This includes:

• during check-in;
• during boarding;
• in the aircraft cabin; and
• during disembarkation

Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement while onboard. It is strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas.

We kindly ask that you bring your own appropriate face covering to wear throughout your journey - all types of masks and coverings are suitable. For a sustainable option, please visit the Centre for Disease Control and Prevention to learn more about cloth face coverings and how to make one at home.

Please also be reminded that Hong Kong SAR Government has put a series of anti-epidemic measures in place, which includes mandating people to wear face mask on public transports as well as at all indoor and outdoor public areas. To learn more about the measures, please visit The Government’s website.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

• Do not exceed max. volume of 100ml for each item
• All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
• Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

• Total net quantity must not exceed 2kg or 2L per Guest
• Net quantity of each single article must not exceed 0.5kg or 0.5L
• Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

• Carry alcohol-based handrub
• Observe good personal hygiene
• If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding Haneda Airport International Terminal change

Posted on 19 Feb 2020

Please note that from 14 March, 2020 onwards, Haneda Airport International Terminal will be renamed to Terminal 3, while the location our check-in counters remain unchanged.

Notice regarding Ningbo Lishe International Airport terminal change

Posted on 27 Dec 2019

Please note that from 29 December, 2019 onwards, our Check-in counters currently located at Ningbo Lishe International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.

Important travel notice for Guests departing to Miyako (Shimojishima)

Posted on 28 Aug 2019

In view of the latest situation regarding overseas Ebola virus disease outbreaks in Democratic Republic of Congo. For Guests travelling to Miyako (Shimojishima), if you have visited Democratic Republic of Congo in the past 21 days or holding travel documents of the country; or having any Ebola virus disease symptoms, please contact our call centre at (852) 3702 7618 as soon as possible.

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.