Due to renovation works at Kansai International Airport in Osaka, the time to go through security checks and getting to the gate may take longer. HK Express airport check-in counters open 3 hours prior to the scheduled departure time. Passengers are advised to arrive at the airport early for necessary procedures and proceed promptly to the gate after security checks to avoid delays in their journey.
The HKSAR government has announced that with effect from 31 January 2021, the British National (Overseas) passport will no longer be recognised as a valid travel document or proof of identity.
Passengers travelling to/from Hong Kong are asked to note the following:
Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:
Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:
Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.
We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.
As with the prevention of all communicable diseases, we also recommend that Guests:
Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.