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Important Travel Notice

Important travel information on novel coronavirus

 

Due to the Response Plan of novel coronavirus infection enacted by various countries, flight operations are being affected, please find notice of travel restrictions here and flight details below:

  1. Immigration restrictions on Guests travelling to Hong Kong
  2. Immigration restrictions for Guests travelling to/from Japan
  3. Important information for Guests travelling to/from Saipan
  4. Important information for Guests travelling to/from Taichung
  5. Immigration restrictions for Guests travelling to Vietnam
  6. Important information for Guests travelling to/from South Korea

Important information for Guests travelling to/from South Korea

Updated on 25 Feb 2020–22:00 HKT

In response to the preventive measures for COVID-19 by the Hong Kong SAR government, starting from 25 February, all non-Hong Kong residents travelling from South Korea or those who have visited South Korea in the past 14 days are not permitted to enter Hong Kong until further notice. A Red Outbound Travel Alert has also been issued by the Hong Kong SAR Government on South Korea, urging the public to avoid non-essential travel to the country.

 

HK Express flights to / from Seoul-Incheon and Busan, South Korea between 3 and 28 March 2020 have been cancelled. All affected Guests who are booked on flights to/ from South Korea from now on to 28 March 2020 will be offered with the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on or before 30 September 2020 and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on or before 30 September 2020 and the change is subject to flight availability

Option 3: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation and announce any changes as soon as possible.


Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund
requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding Haneda Airport International Terminal change

Posted on 19 Feb 2020

Please note that from 14 March, 2020 onwards, Haneda Airport International Terminal will be renamed to Terminal 3, while the location our check-in counters remain unchanged.

Important information for Guests travelling to Jeju

Updated on 11 February 2020–19:00 HKT 

Due to operational reasons, flights between 16 February and 29 March (both days inclusive) to Jeju have been cancelled. 

 

All affected Guests will be offered with the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 3: Full refund on either the affected flight sector or the whole booking

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

Important information for Guests travelling in Feb and Mar 2020

Updated on 26 February 2020–17:00 HKT

Due to operational reasons, some flights between 8 Feb and 26 Mar have been cancelled. For the list of cancelled flights please see here.

 

Affected Guests whose flights are cancelled or rebooked to flights with 8 hours or more time difference with original departure time will be offered with the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 3: Full refund on either the affected flight sector or the whole booking

 

Affected Gustes whose flights are rebooked to flights with 4 - 8 hours time difference with original departure time will be offered with the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on / within 14 days from the original departure date and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 14 days from the original departure date and the change is subject to flight availability

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

Important information for Guests travelling to/from Vietnam

Updated on 5 February 2020–18:00 HKT

In response to the immigration restrictions for novel coronavirus by Vietnam Government, starting from 4 February 2020, all Guests who have travelled to Mainland China within 14 days before arriving Vietnam are not permitted to enter Vietnam until further notice.

 

All affected Guests will be offered with the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Miyako(Shimojishima)

Updated on 5 February 2020–16:00 HKT

Due to operational reasons, flights to / from Miyako(Shimojishima) on 7 February, from 12 February to 28 March 2020 (both days inclusive) have been cancelled. Rerouting charges for all flights to/from Miyako(Shimojishima) during this period will be waived. Such requests should be made before departure, no-show Guests are not eligible for the waiver. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

 

All affected Guests will be offered with the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation, and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Nha Trang

Updated on 6 February 2020–12:00 HKT

Due to operational reasons, flights to / from Nha Trang from 5 February to 28 March 2020 (both days inclusive) have been cancelled. Rerouting charges for all flights to/from Nha Trang during this period will be waived. Such requests should be made before departure, no-show Guests are not eligible for the waiver. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

 

All affected Guests will be offered with the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation, and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Taichung

Updated on 10 February 2020–18:30 HKT

In response to the preventive measures for novel coronavirus by Taiwanese authorities, with immediate effect, all Guests (a) who are holding People’s Republic of China’s passport or guests who have travelled to Mainland China, Hong Kong SAR and Macau SAR in the past 14 days are not permitted to enter Taiwan, China / entry-visas will not be granted;  except (b) foreign nationals (excluding Hong Kong, Macau and Taiwan, China residents) who possess valid Taiwan Resident Certificate, they will be required to undergo mandatory quarantine for 14 days. (c) Entry permit applications by Hong Kong SAR, Macau SAR residents will not be accepted; and (d) all Hong Kong SAR and Macau SAR residents with valid entry permit will not be able to enter Taiwan, China (excluding people on business visa, those transferred by multinational companies, and children and spouses of Taiwanese who have Taiwan resident permits)

 

All affected Guests who are booked on flights between now and 28 March 2020 will be offered the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking (Guests must provide the following proof in accordance to the respective condition)

  • Restriction (a) People’s Republic of China’s passport copy or proof departing Mainland China, Hong Kong SAR or Macau SAR
  • Restriction (b) Valid Taiwan Resident Certificate copy
  • Restriction (c) & (d) Hong Kong SAR or Macau SAR ID card copy
  • To submit a refund request, please go to https://securesettlement.net/hkexpress/e-refund/en.

 

Furthermore, due to operational reasons, HK Express flights to / from Taichung between 13 February - 28 March 2020 have been cancelled. All affected Guests will be offered the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be within 6 months of original departure date and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be within 6 months of original departure date and the change is subject to seat availability

Option 3: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. HK Express is closely monitoring the situation and will continue to coordinate with government authorities. For change arrangements or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Ningbo

Updated on 5 February 2020–16:00 HKT

Due to operational reasons, flights to / from Ningbo from 2 February to 28 March 2020(both days inclusive) have been cancelled. Rerouting and refund charges for affected Guests on flights to/from Ningbo during this period will be waived. Such requests should be made before departure, no-show Guests are not eligible for the waiver. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

 

All affected guests will be offered with the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Saipan

Updated on 5 February 2020–16:00 HKT

In response to the immigration restrictions for novel coronavirus by U.S. authorities, starting from 3 February 2020, all Guests who have travelled to Mainland China within 14 days before arriving Saipan(including U.S. citizens) are not permitted to enter Saipan until further notice.

 

All affected Guests who are booked on flights between now and 10 February 2020 will be offered the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

Due to operational reasons, flights to / from Saipan between 6 February and 28 March 2020 (both days inclusive) have been cancelled. Rerouting and refund charges for all flights to/from Saipan during this period will be waived. Such requests should be made before departure, no-show Guests are not eligible for the waiver. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.



All affected Guests will be offered with the following options:

Option 1: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Full refund on either the affected flight sector or the whole booking

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation, and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Important information for Guests travelling to/from Japan

Updated on 17 Feb 2020–13:00 HKT

In response to the preventive measures for novel coronavirus by Japanese authorities, from 1 February 2020, all Guests (a) who have travelled to Hubei and Zhejiang Province, China, within 14 days before arriving Japan(except for Japan nationals); (b) those who are holding People’s Republic of China passports issued by Hubei and Zhejiang Province, or (c) non-Japan nationals who were on board the MS Westerdam which departed Hong Kong on 1 February 2020, are not permitted to enter Japan until further notice.

 

All affected Guests who are booked on flights between now and 28 March 2020 will be offered with the following options:

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

Option 3: Full refund on either the affected flight sector or the whole booking (Guests must provide the following proof in accordance with the respective entry restriction)

  • Restriction (a) The transportation proof departing Hubei or Zhejiang Province
  • Restriction (b) A PRC passport copy
  • Restriction (c) Booking confirmation of the MS Westerdam
  • To submit a refund request, please go to https://securesettlement.net/hkexpress/e-refund/en.

 

For flights from 29 March 2020 onwards, we will continue to evaluate the situation and announce any changes as soon as possible.

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Immigration restrictions on Guests travelling to Hong Kong

Updated on 6 February 2020–01:00 HKT

In light of the evolving situation in Wuhan, the HKSAR Government has imposed with immediate effect immigration restrictions on Hubei Province residents and persons visited Hubei Province in past 14 days. For updated information, please visit the HKSAR official website.

Additionally, in response to further preventive measures for novel coronavirus by Hong Kong SAR government, starting from 8 February 2020, all travellers entering Hong Kong SAR from Mainland China, including Hong Kong SAR residents, Mainland China residents and other tourists, will be required to undergo mandatory quarantine for 14 days. Details please see here.

 

For all affected Guests, we would like to offer the following option for your consideration:

Option: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • New travel date must be on / within 6 months from the original departure date and the change is subject to flight availability

 

Affected Guests will be given a one-time option to change their flights with change fees waived. This is subject to seat availability. All changes must be made no less than 48 hours before the original departure schedule. Change/refund requests should be made before departure, no-show Guests are not eligible for the waiver. For the change arrangement or any enquiry, Guests are advised to contact our live chat, dial the dedicated hotline at (852) 3902 0299 or our guest relations team at guest.relations@hkexpress.com.

HK Express strongly recommends guests to check the latest updates from the government and maintain good personal hygiene. HK Express is closely monitoring the situation and will continue to coordinate with government authorities.

Notice regarding Chubu Centrair International Airport terminal change

Posted on 22 Jan 2020

Please note that from 1 March, 2020 onwards, our Check-in counters currently located at Chubu Centrair International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding Ningbo Lishe International Airport terminal change

Posted on 27 Dec 2019

Please note that from 29 December, 2019 onwards, our Check-in counters currently located at Ningbo Lishe International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.

Important travel notice for Guests departing to Miyako (Shimojishima)

Posted on 28 Aug 2019

In view of the latest situation regarding overseas Ebola virus disease outbreaks in Democratic Republic of Congo. For Guests travelling to Miyako (Shimojishima), if you have visited Democratic Republic of Congo in the past 21 days or holding travel documents of the country; or having any Ebola virus disease symptoms, please contact our call centre at (852) 3902 0288 as soon as possible.

Immigration measures for Guests under 18 travelling to Saipan

Posted on 17 Aug 2018

U.S. Customs and Border Protection reinforces immigration measures for children (under the age of 18) traveling to Saipan.

Child under 18 travelling with a supervising adult who is neither the parents must present a notarized authorization letter issued by both his / her parents. The letter should include the name, address, phone number, date and place of birth of the child, the name of his / her parents as well the name of the supervising adult(s) or the travel agent. Passport copies of both parents are also required.

For cases when any child under 18 is travelling with only one parent, a notarized permission letter in written format issued by the other parent is required. If there is no second parent with legal claims to the children, any other relevant supporting documents such as a court decision, birth certificate naming only one parent, death certificate, etc., are required.

If any child under 18 is travelling with both parents, only regular travel documents are required.

Failure to provide such documentation could result in detainment or refused entry for both supervising adult(s) and the child. We strongly recommend our Guests to prepare well in advance for a hassle-free journey. Additional information can be found here.

 

New policy on powder-like substances over 12 Ounces or 350ml in cabin luggage for flights to Saipan

Posted on 6 Jul 2018

Following recent U.S. Transportation Security Administration (TSA) mandates, HK Express will implement new screening measures on powder-like substances. Effective 30 June 2018, substances exceeding 12 ounces or 350ml may only be carried in checked baggage.

If found in carry-on bags, such substances could be subjected to additional screenings or potentially discarded. The updated policy affects only outbound flights to the U.S. territory of Saipan. All other HK Express routes remain unaffected.

Examples of substances that may be subject to scrutiny or restricted from carry-on include cosmetic powders, dry spices and protein powders. Substances such as baby formula, cremated human remains, and medically prescribed items are exempt.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.

 

Important flight information for Guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here.