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Important Travel Notice

Important Travel Information for passengers travelling to / from Taipei
Updated on 4 March 2024–10:30 HKT

 

"Due to air traffic control, flights to/from Taipei Taoyuan International Airport may experience delays. To receive the latest flight updates via SMS or email, please ensure that your contact details are up to date in Manage My Booking. Before heading to the airport, please visit the following website to check for the latest flight information.

 

Departing from Hong Kong:
https://www.hongkongairport.com/en/flights/departures/passenger.page

 

Departing from Taipei:
https://web.taoyuan-airport.com/flight_depart?lang=en

 

 

Important Travel Information for Kansai International Airport in Osaka

Published on 12 Dec 2023

Due to renovation works at Kansai International Airport in Osaka, the time to go through security checks and getting to the gate may take longer. HK Express airport check-in counters open 3 hours prior to the scheduled departure time. Passengers are advised to arrive at the airport early for necessary procedures and proceed promptly to the gate after security checks to avoid delays in their journey.

Important Travel Information for passengers travelling on British National (Overseas) passports

Updated on 30 January 2021–22:30 HKT

The HKSAR government has announced that with effect from 31 January 2021, the British National (Overseas) passport will no longer be recognised as a valid travel document or proof of identity.

 

Passengers travelling to/from Hong Kong are asked to note the following:

  1. BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
  2. BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
  3. When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
  4. Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.