Skip to main content

Important Travel Notice

Important Travel Information for passengers travelling to/from Japan

Published on 16 Jan 2023–14:30 HKT

Due to the limitations imposed by the Japanese Government on the number of flights each carrier could operate from Hong Kong SAR to Japan, HK Express will cancel certain flights between Hong Kong and Japan from 1 to 16 February 2023:

 

For Flights from Hong Kong to Japan:

 

Destination: Okinawa

UO820

2, 4, 6, 8, 11, 13, 15 February 2023

 

Destination: Osaka-Kansai

UO688

3, 10 February 2023

UO898

2 February 2023

 

Destination: Tokyo-Haneda

UO622

1-16 February 2023

 

Destination: Tokyo-Narita

UO646

2, 4, 7, 9, 11, 14, 16 February 2023

UO650

1, 8, 15 February 2023

 

For Flights from Japan to Hong Kong:

 

Origin: Okinawa

UO821

11, 13, 15 February 2023

 

Origin: Osaka-Kansai

UO689

10 February 2023

 

Origin: Tokyo-Haneda

UO623

10-16 February 2023

 

Origin: Tokyo-Narita

UO647

11, 14, 16 February 2023

UO651

15 February 2023

 

 

Ticketing Arrangements:

There is no need for customers to contact us via our Customer Connect hotlines.

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. They will be offered the following options.

 

  • •Option 1Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • ∙Subject to seat availability
    • ∙No change fee applies*
    • ∙No fare difference applies*
    • ∙The change application must be made on or before the original departure date
    • ∙New trip must be completed on or before 30 June 2023.

 

* The offer is applicable to first-time change only

 

  • •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
    • Application must be made on or before original departure date

 

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

 

  • •Option 1Date/ Time Change to the Same Destination https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • Subject to seat availability
    • No change fee applies*
    • No fare difference applies*
    • The change application must be made on or before the original departure date
    • New trip must be completed on or before 30 June 2023

 

* The offer is applicable to first-time change only

 

  • •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
    • The refund application must be made on or before original departure date

 

Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

 

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

 

Updates on HK Express Flights to/from Busan and Jeju

Published on 13 Jan 2023–16:30 HKT

As the South Korean Government has mandated all arrivals in South Korea from Hong Kong to land only in Incheon International Airport, HK Express will cancel all flights to/from Busan and Jeju from 22 January to 28 February 2023.

 

Ticketing Arrangements:

Affected passengers who booked directly with HK Express will receive a notification via email and SMS. There is no need for customers to contact us via our Customer Connect hotlines. They will be offered the following options.

 

  • •Option 1Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • ∙Subject to seat availability
    • ∙No change fee applies*
    • ∙No fare difference applies*
    • ∙The change application must be made on or before the original departure date
    • ∙New trip must be completed on or before 30 June 2023.

 

* The offer is applicable to first-time change only

 

  • •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
    • Application must be made on or before the original departure date

 

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

 

  • •Option 1Date/ Time Change to the Same Destination https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • Subject to seat availability
    • No change fee applies*
    • No fare difference applies*
    • The change application must be made on or before the original departure date
    • New trip must be completed on or before 30 June 2023

 

* The offer is applicable to first-time change only

 

  • •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
    • The refund application must be made on or before the original departure date

 

Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

 

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

 

 

 

Important Travel Information for passengers travelling to/from Japan

Published on 5 Jan 2023–12:30 HKT

Following the relaxations in border measures announced by the Japanese government on 4 January 2023, HK Express confirms the following flights which were previously cancelled will be reinstated:

Destination: Fukuoka

UO600

15 January 2023

UO668

21, 24, 27, 28, 29, 30, 31 January 2023

 

Destination: Osaka-Kansai

UO688

27 January 2023

UO898

31 January 2023

 

Destination: Tokyo-Narita

UO646

24 January 2023

UO650

25 January 2023

 

Destination: Nagoya

UO680

21, 24, 28, 30 January 2023

 

Our team is working hard to reinstate bookings of customers who were previously booked on these flights as quickly as possible. In the meantime, there is no need for customers to contact us via our Customer Connect Team.

From 8 January 2023, customers who have been to the Chinese Mainland within seven days prior to departure will be able to travel on our flights to Fukuoka and Okinawa, and customers booked on these flights will no longer be required to submit declarations of their travel history to HK Express.

We will continue to work hard to maintain our schedule as much as possible to minimise the impact to our customers. We would like to thank our customers for their patience and understanding.

 

FAQ

  • My original flight was cancelled earlier, can I still take the original flight now?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

 

  • I have applied for a reschedule/refund for my previously affected flight, what should I do if I want to retain the original flight?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

 

  • I have received the refund but I want to travel on my original flight, what should I do?

If your affected flight has been listed above, our Customer Connect Team will be contacting you to confirm your final decision as soon as possible. Thank you for your patience and understanding.

If you choose to take the original flight, a new payment will need to be processed.

    • •Option 1Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
      • ∙Subject to seat availability
      • ∙No change fee applies*
      • ∙No fare difference applies*
      • ∙The change application must be made on or before the original departure date
      • ∙New trip must be completed on or before 30 June 2023.

     

    * The offer is applicable to first-time change only

     

    • •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
      • Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
      • Application must be made on or before 31 January 2023

     

    Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

     

    • •Option 1Date/ Time Change to the Same Destination https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
      • Subject to seat availability
      • No change fee applies*
      • No fare difference applies*
      • The change application must be made on or before the original departure date
      • New trip must be completed on or before 30 June 2023

     

    * The offer is applicable to first-time change only

     

    • •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
      • Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
      • The refund application must be made on or before 31 January 2023

Important Travel Information for passengers travelling to/from Japan

First Published on 29 Dec 2022–13:30 HKT

Based on the latest advice by the Japanese authorities, HK Express can confirm that it will be able to continue to operate flights to Japan, including Tokyo (Narita and Haneda), Osaka-Kansai, Nagoya, Fukuoka and Okinawa.

 

However, as airlines are not allowed to increase flights beyond that operated in the week of 23-29 December 2022, HK Express will only be able to operate 60 scheduled flights per week to destinations in Japan, meaning it would have to cancel 41 flights from Hong Kong to Japan in January 2023. In order to comply with the Japanese authorities’ requirement, the following schedule changes will be made:

 

For Flights from Hong Kong to Japan:

  • ∙From 29 December 2022 to 13 January 2023, all flights operate as scheduled.
  • ∙From 14 January 2023 until further notice, we will operate a reduced flight schedule. The following flights will be cancelled:

 

Destination: Fukuoka

UO600

14, 15 January 2023

UO668

21, 24, 25, 26, 27, 28, 29, 30, 31 January 2023

 

Destination: Osaka-Kansai

UO898

20, 25, 26, 31 January 2023

UO688

27 January 2023

 

Destination: Okinawa

UO820

20, 24, 26, 29, 31 January 2023

 

Destination: Tokyo-Haneda

UO624

20 January 2023

UO622

25, 26, 27, 28, 29, 30, 31 January 2023

 

Destination: Tokyo-Narita

UO870

20 January 2023

UO646

24, 25, 26, 30, 31 January 2023

UO650

25 January 2023

 

Destination: Nagoya

UO680

21, 24, 26, 28, 30 January 2023

 

For Flights from Japan to Hong Kong:

  • All flights in January 2023 are expected to operate as scheduled.

 

Customer Travelling to Fukuoka and Okinawa

As required by the Japanese authorities, customers who have booked flights to Fukuoka and Okinawa for travel from 30 December 2022 must declare that they have not been to the Chinese Mainland within the seven days prior to their departure. Customers will be asked to sign a self-declaration during check-in at the airport.  Those who are unable to meet this requirement and who have booked on 27 December 2022 or before can choose to refund or rebook their flights.

 

Ticketing Arrangements:

Customers who have been affected by the flight cancellations will receive a notification via email and SMS. They will be offered the following options.

 

  • •Option 1Date/ Time Change to the Same Destination - https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • ∙Subject to seat availability
    • ∙No change fee applies*
    • ∙No fare difference applies*
    • ∙The change application must be made on or before the original departure date
    • ∙New trip must be completed on or before 30 June 2023.

 

* The offer is applicable to first-time change only

 

  • •Option 2: Full Refund - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Include Flight Related Fees, i.e. purchased baggage allowance, seat selection, inflight meals and U-First.
    • Application must be made on or before 31 January 2023

 

Customers who have won tickets in the COVID-19 Vaccination Free Air Tickets Lucky Draw initiated by Airport Authority Hong Kong, and redeemed ticket prizes with flights from 30 December 2022 to 31 January 2023 (inclusive) will be offered the following options:

 

  • •Option 1Date/ Time Change to the Same Destination https://hkexpress-eform.tpapac.io/HKExpress/ChangeFlight
    • Subject to seat availability
    • No change fee applies*
    • No fare difference applies*
    • The change application must be made on or before the original departure date
    • New trip must be completed on or before 30 June 2023

 

* The offer is applicable to first-time change only

 

  • •Option 2: Refund of Fees - https://hkexpress-erefund.tpapac.io/en-US/erefund
    • Applicable to Flight Related Fees only, i.e. baggage allowance, seat selection, inflight meals and U-First
    • The refund application must be made on or before 31 January 2023

 

In light of the latest situation, HK Express will continue to monitor the situation and review its flight schedule. Customers are advised to visit HK Express website www.hkexpress.com for the latest flight status.

 

Special Operational Arrangements for Nagoya Chubu Centrair International Airport

Published on October 14, 2022

To accommodate the special operational arrangements of Nagoya Chubu Centrair International Airport, the arrival and departure arrangements for HK Express flights will be changed as follows:

 

From 24 to 29 October 2022

Our check-in counters will be temporarily relocated to Terminal 1 and passengers shall go through the departure immigration and customs checks at the same terminal. Arrival passengers will also undergo immigration and customs checks at Terminal 1.

 

From 30 October 2022 until further notice

Our check-in counters will be relocated to Terminal 2 on the above-mentioned date, and passengers shall go through the immigration and customs checks for departure at Terminal 2. However, for arrivals, passengers will still arrive at Terminal 1 and continue to undergo immigration and customs checks there until further notice.

Change of Check-in counters location at Singapore Changi Airport

First Published on 23 Aug 2022–18:30 HKT

HK Express Check-in counters will be relocated to Terminal 4, Singapore Changi Airport, effective from 20 September 2022. We wish to see you at the new Check-in counters and serve you better. 

Important Travel Information for passengers entering Hong Kong

First Published on 12 Aug 2022–14:30 HKT

All passengers boarding flights and entering Hong Kong as final destination from overseas places or designated region must submit the online Health & Quarantine Information Declaration Form of the Hong Kong Department of Health in advance at www.chp.gov.hk/hdf (as early as three days before arrival). Please save the health declaration QR code after completing the declaration (which can be a downloadable version of the QR code, a screenshot or a printout) and present it at check-in verification and boarding . For details, please visit https://www.coronavirus.gov.hk/eng/inbound-travel.html or Hong Kong Government’s latest announcement.

Important Travel Information for passengers travelling to Korea

First Published on 29 Jun 2022–14:30 HKT

Passport holders from designated countries/regions can enjoy visa-free entry to Korea. However, travellers must apply for K-ETA (Korea Electronic Travel Authorisation) via the designated website/app and obtain approval at least 72 hours before scheduled departure time to board the aircraft bound for Korea. For eligibility, details or applications method, please visit https://www.k-eta.go.kr/.

Important Travel Information for passengers travelling from/to the Chinese Mainland

First Published on 1 Jun 2022–14:30 HKT

Please note: Passengers from airports or ferry ports in Chinese Mainland can now transit/ transfer at Hong Kong International Airport to other destinations. However, transit/ transfer services to destinations in Chinese Mainland remain unavailable at Hong Kong International Airport until further notice. If the information above is inconsistent with that released by the Hong Kong Government, the latter shall prevail. For details, please visit https://www.coronavirus.gov.hk/eng/inbound-travel.html or Hong Kong Government’s latest announcement.

Important Travel Information for passengers travelling to Ningbo

First Published on 2 Jul 2021–10:00 HKT

To comply with local government’s new entry requirement, starting from 1 July 2021, we must submit the details of your valid travel document to enter Ningbo (including the travel document expiry date, nationality, date of birth and gender) to the authority before departure. Passengers who fail to provide such details 72 hours prior to departure, your bookings will be cancelled. Please call our service hotline at (852) 3702 7618 to provide us with the related information as soon as possible.

Important Travel Information for passengers travelling on British National (Overseas) passports

Updated on 30 January 2021–22:30 HKT

The HKSAR government has announced that with effect from 31 January 2021, the British National (Overseas) passport will no longer be recognised as a valid travel document or proof of identity.

 

Passengers travelling to/from Hong Kong are asked to note the following:

  1. BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
  2. BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
  3. When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
  4. Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.

COVID-19 testing requirements for passengers arriving Hong Kong

Updated on 9 December 2020–17:30 HKT

As required by the Department of Health to ensure collection of accurate deep throat saliva specimens for conducting COVID-19 testing upon arrival, passengers are advised to avoid eating, drinking, mouth-washing or teeth-brushing 2 hours before landing in Hong Kong.

Health declaration requirements

Updated on 5 August 2020–12:00 HKT

Passengers are required to complete a health declaration form upon arrival at some destination. We advise Customers to complete the form before you travel to facilitate a smooth journey.

For the list of required destinations please see here.

Face coverings requirement

Updated on 30 July 2020–12:00 HKT

In response to COVID-19, we have implemented a number of measures to safeguard the wellbeing of our passengers and crew. While the risk of transmission from one passenger to another onboard remains very low, we are introducing an additional temporary requirement for added protection.

 

With immediate effect until further notice, passengers are required to wear face coverings throughout the journey. This includes:

  • during check-in;
  • during boarding;
  • in the aircraft cabin; and
  • during disembarkation

 

Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement while onboard. It is strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas.

We kindly ask that you bring your own appropriate face covering to wear throughout your journey - all types of masks and coverings are suitable. For a sustainable option, please visit the Centre for Disease Control and Prevention to learn more about cloth face coverings and how to make one at home.

Please also be reminded that Hong Kong SAR Government has put a series of anti-epidemic measures in place, which includes mandating people to wear face mask on public transports as well as at all indoor and outdoor public areas. To learn more about the measures, please visit The Government’s website.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding Haneda Airport International Terminal change

Posted on 19 Feb 2020

Please note that from 14 March, 2020 onwards, Haneda Airport International Terminal will be renamed to Terminal 3, while the location our check-in counters remain unchanged.

Notice regarding Ningbo Lishe International Airport terminal change

Posted on 27 Dec 2019

Please note that from 29 December, 2019 onwards, our Check-in counters currently located at Ningbo Lishe International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.

Important travel notice for Guests departing to Miyako (Shimojishima)

Posted on 28 Aug 2019

In view of the latest situation regarding overseas Ebola virus disease outbreaks in Democratic Republic of Congo. For Guests travelling to Miyako (Shimojishima), if you have visited Democratic Republic of Congo in the past 21 days or holding travel documents of the country; or having any Ebola virus disease symptoms, please contact our call centre at (852) 3702 7618 as soon as possible.

Immigration measures for Guests under 18 travelling to Saipan

Posted on 17 Aug 2018

U.S. Customs and Border Protection reinforces immigration measures for children (under the age of 18) traveling to Saipan.

Child under 18 travelling with a supervising adult who is neither the parents must present a notarized authorization letter issued by both his / her parents. The letter should include the name, address, phone number, date and place of birth of the child, the name of his / her parents as well the name of the supervising adult(s) or the travel agent. Passport copies of both parents are also required.

For cases when any child under 18 is travelling with only one parent, a notarized permission letter in written format issued by the other parent is required. If there is no second parent with legal claims to the children, any other relevant supporting documents such as a court decision, birth certificate naming only one parent, death certificate, etc., are required.

If any child under 18 is travelling with both parents, only regular travel documents are required.

Failure to provide such documentation could result in detainment or refused entry for both supervising adult(s) and the child. We strongly recommend our Guests to prepare well in advance for a hassle-free journey. Additional information can be found here.

 

New policy on powder-like substances over 12 Ounces or 350ml in cabin luggage for flights to Saipan

Posted on 6 Jul 2018

Following recent U.S. Transportation Security Administration (TSA) mandates, HK Express will implement new screening measures on powder-like substances. Effective 30 June 2018, substances exceeding 12 ounces or 350ml may only be carried in checked baggage.

If found in carry-on bags, such substances could be subjected to additional screenings or potentially discarded. The updated policy affects only outbound flights to the U.S. territory of Saipan. All other HK Express routes remain unaffected.

Examples of substances that may be subject to scrutiny or restricted from carry-on include cosmetic powders, dry spices and protein powders. Substances such as baby formula, cremated human remains, and medically prescribed items are exempt.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.

 

Important flight information for Guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here.