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Important Travel Notice

Health declaration requirements

Updated on 5 August 2020–12:00 HKT

Passengers are required to complete a health declaration form upon arrival at some destination. We advise Customers to complete the form before you travel to facilitate a smooth journey.

For the list of required destinations please see here.

Face coverings requirement

Updated on 30 July 2020–12:00 HKT

In response to COVID-19, we have implemented a number of measures to safeguard the wellbeing of our passengers and crew. While the risk of transmission from one passenger to another onboard remains very low, we are introducing an additional temporary requirement for added protection.

 

With immediate effect until further notice, passengers are required to wear face coverings throughout the journey. This includes:

  • during check-in;
  • during boarding;
  • in the aircraft cabin; and
  • during disembarkation

 

Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement while onboard. It is strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas.

We kindly ask that you bring your own appropriate face covering to wear throughout your journey - all types of masks and coverings are suitable. For a sustainable option, please visit the Centre for Disease Control and Prevention to learn more about cloth face coverings and how to make one at home.

Please also be reminded that Hong Kong SAR Government has put a series of anti-epidemic measures in place, which includes mandating people to wear face mask on public transports as well as at all indoor and outdoor public areas. To learn more about the measures, please visit The Government’s website.

Important travel information on COVID-19

First Published on 18 Mar 2020–19:30 HKT

Due to the Response Plan of COVID-19 enacted by various countries, we are now offering special ticketing arrangements. For details, please follow the below two steps and read through the content.

[STEP 1] Offering Options

Updated on 15 April 2020–12:00 HKT

All affected Customers who fulfill the eligibility requirement listed in the below Special Ticketing Arrangements table will be provided these four options.

* These are applicable to direct bookings made via HK Express’ official website only. For bookings made through third-party platforms, please contact the travel agents for arrangement.

 

Option 1: Date change to the same route

  • One-time change fee will be waived
  • Fare difference will be waived
  • The change is subject to seats availability
  • To submit a date change request: please contact us via

Option 2: Change to a new route of HK Express network

  • One-time change fee will be waived
  • Fare difference applies
  • The change is subject to seats availability
  • To submit a reroute request: please contact us via

Option 3: Full refund in the form of a credit voucher

Option 4: Full refund

[STEP 2] COVID-19: Special Ticketing Arrangements

Updated on 4 September 2020–17:00 HKT

 

*Subject to eligibility, please click here for details.

^Terms & Conditions of credit vouchers please see here

COVID-19: Notice of Travel Restrictions

Updated on 26 November 2020–17:20 HKT

In light of the developing situation of novel conronavirus, a number of governments have issued entry restrictions for foreign travellers. Please refer to the below table to view restrictions by country/region. These restrictions may change at short notice, this table should be used as a guideline only. Guests should refer to the latest information published by the government of their destination country.

Health declaration form may be required upon arrival at each destination, for the list of requirements please see here.

 

*For further information, please visit the HKSAR government website.

Acceptance on Alcohol-based Disinfectant and Sanitizer Products

Updated on 19 Feb 2020

Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:

  • Do not exceed max. volume of 100ml for each item
  • All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
  • Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))

Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:

  • Total net quantity must not exceed 2kg or 2L per Guest
  • Net quantity of each single article must not exceed 0.5kg or 0.5L
  • Must be protected with a cap or other suitable means to prevent inadvertent release of the content

Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.

We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.

As with the prevention of all communicable diseases, we also recommend that Guests:

  • Carry alcohol-based handrub
  • Observe good personal hygiene
  • If you choose to wear a surgical masks, prepare an adequate number for wearing onboard

Notice regarding Haneda Airport International Terminal change

Posted on 19 Feb 2020

Please note that from 14 March, 2020 onwards, Haneda Airport International Terminal will be renamed to Terminal 3, while the location our check-in counters remain unchanged.

Notice regarding Chubu Centrair International Airport terminal change

Posted on 22 Jan 2020

Please note that from 1 March, 2020 onwards, our Check-in counters currently located at Chubu Centrair International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding Ningbo Lishe International Airport terminal change

Posted on 27 Dec 2019

Please note that from 29 December, 2019 onwards, our Check-in counters currently located at Ningbo Lishe International Airport Terminal 1, will be moved to Terminal 2.

Notice regarding recall of Apple 15-inch MacBook Pros

Posted on 29 Aug 2019

Apple has recently initiated a battery recall programme for MacBook Pro Retina, 15-inch units that were sold between Sep 2015 and Feb 2017 due to the batteries’ potential overheating and fire safety risk. This recall programme applies to selected serial numbers only which can be verified on Apple Inc’s website. As such, Guests are advised not to bring said devices which contain lithium batteries identified under the above-mentioned recall programme on board an aircraft, until they have been repaired or replaced as per the manufacturer’s advice.

Important travel notice for Guests departing to Miyako (Shimojishima)

Posted on 28 Aug 2019

In view of the latest situation regarding overseas Ebola virus disease outbreaks in Democratic Republic of Congo. For Guests travelling to Miyako (Shimojishima), if you have visited Democratic Republic of Congo in the past 21 days or holding travel documents of the country; or having any Ebola virus disease symptoms, please contact our call centre at (852) 3902 0288 as soon as possible.

Immigration measures for Guests under 18 travelling to Saipan

Posted on 17 Aug 2018

U.S. Customs and Border Protection reinforces immigration measures for children (under the age of 18) traveling to Saipan.

Child under 18 travelling with a supervising adult who is neither the parents must present a notarized authorization letter issued by both his / her parents. The letter should include the name, address, phone number, date and place of birth of the child, the name of his / her parents as well the name of the supervising adult(s) or the travel agent. Passport copies of both parents are also required.

For cases when any child under 18 is travelling with only one parent, a notarized permission letter in written format issued by the other parent is required. If there is no second parent with legal claims to the children, any other relevant supporting documents such as a court decision, birth certificate naming only one parent, death certificate, etc., are required.

If any child under 18 is travelling with both parents, only regular travel documents are required.

Failure to provide such documentation could result in detainment or refused entry for both supervising adult(s) and the child. We strongly recommend our Guests to prepare well in advance for a hassle-free journey. Additional information can be found here.

 

New policy on powder-like substances over 12 Ounces or 350ml in cabin luggage for flights to Saipan

Posted on 6 Jul 2018

Following recent U.S. Transportation Security Administration (TSA) mandates, HK Express will implement new screening measures on powder-like substances. Effective 30 June 2018, substances exceeding 12 ounces or 350ml may only be carried in checked baggage.

If found in carry-on bags, such substances could be subjected to additional screenings or potentially discarded. The updated policy affects only outbound flights to the U.S. territory of Saipan. All other HK Express routes remain unaffected.

Examples of substances that may be subject to scrutiny or restricted from carry-on include cosmetic powders, dry spices and protein powders. Substances such as baby formula, cremated human remains, and medically prescribed items are exempt.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused.

 

Important flight information for Guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here.