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MyUO Account Terms and Conditions

By registering and creating a MyUO Account, you may access various travel related services (“Service”) that are offered by HK Express Airways Limited (“HK Express”, “we”, “our” or “us”) such as booking, check-in and seat reservation services. By registering a MyUO Account account, completing the online registration process or using our Service, you are agreeing to these Terms and Conditions. If you do not agree, please do not register and do not use our Service.

1. Your Account

Only individuals aged 18 or above is eligible for registration and registration is subject to acceptance at our sole discretion. You may only hold one MyUO Account at any one time. You are responsible for ensuring that all information you provide to us is complete, accurate, and for informing us of any changes to the information you have provided. You may access and update your account settings and information in your MyUO Account Profile.

1.2 You must not use or submit any information about any third parties for registration of a MyUO Account.

2. Account Security

2.1 You agree to keep your MyUO Account details safe and will not share them with others. If you become aware of or suspect that there is any unauthorised use of your account or any other breach of security, you must change your password and notify us immediately.

3. Use of Your MyUO Account

3.1 You may only access and use our Service in accordance with these Terms and Conditions, to view the availability of our Service for your personal and non-commercial purposes, to conduct lawful and authorised transactions with us, and for no other purpose.

3.2 You must not access or use (or allow access or use of) our Service in any unauthorised or illegal manner. This includes but is not limited to: any false, fraudulent or unauthorised account/registration; obtaining or any attempt to obtain unauthorised access to any of our networks or accounts or to information about other users; and any interference with or disruption to our Service.

3.3 Without prejudice to our other rights at law or otherwise, we reserve the right to terminate or suspend your MyUO Account without reference to you and/or deny you access to our Service by giving you at least 14 days prior notice, unless in the case of emergencies where we may terminate or suspend your MyUO Account or our Services immediately without prior notice.

4. Linking to Third Party Accounts

4.1 If you choose to link your MyUO Account with other accounts, such as the Cathay Membership Account provided by Asia Miles Limited (“Third Party Account”), you will be deemed to have accepted and agreed to be bound by these Terms and Conditions:-

(a) You must be the holder of the Third Party Account you designate to be linked to your MyUO Account, and we are not obliged to verify that both the MyUO Account and the Third Party Account to be linked belong to you.

(b) You agree to provide us with the membership number, name, e-mail address and other relevant information of your Third Party Account so as to enable or disable the authorisation for account linking, unlinking and/or use of our Services including without limitation the redemption of any products or services under your Third Party Account. In this regard, you also agree and authorise us to share the information provided by you to us with the service provider of your Third Party Account and their agents, such as Cathay Pacific Airways Limited and Asia Miles Limited.

(c) You shall, at our request from time to time, sign or submit to us such documents and information and perform such acts in relation to authorisation for your Third Party Account, and enter into relevant agreements as may be required from time to time by the service provider of your Third Party Account.

(d) You understand and agree that, after your MyUO Account is linked to the Third Party Account, the service provider of your Third Party Account may instruct us at any time to execute instructions, such as the use of our Services including without limitation the redemption of any products or services under your Third Party Account. You authorise us to, without notice to you or verification with you, execute such instructions by and to transfer such information as specified in the instructions to, the service provider of your Third Party Account, and the instructions received by us from the service provider of your Third Party Account shall be deemed as what you have authorised or approved to give. Any instruction that we reasonably believe is given by the service provider of your Third Party Account will be valid and binding on you, whether or not it is in fact authorised. We need not verify the identity or authority of the person giving an instruction or the authenticity of an instruction, but we may from time to time at our discretion require evidence of identity or authority. You agree to indemnify us and our officers and employees against any liability (including tax or levy), loss or reasonable expense arising from instructions by the service provider of your Third Party Account or, if we have acted reasonably, the provision of a service to you. You also agree to be liable for all losses if you have acted fraudulently or with negligence, or allowed any third party to use your MyUO Account or Third Party Account, or failed to comply with these Terms and Conditions.

(e) You shall notify us as soon as possible if, after linking, there is any change to your Third Party Account or any information/document provided to us in relation to the authorisations thereto. If you wish to terminate the authorisation for linking with your Third Party Account, you may do the unlinking on your own in your MyUO Account to terminate the linking between your MyUO Account and your Third Party Account or may Contact Us for assistance.

5. Terms of Use, Data Protection and Cookies

5.1 These Terms and Conditions include our Terms of Use and our Privacy Policy which explains how we collect, store and handle any personal information you supply to us when you use our websites or mobile applications, including the Use of Cookies on our websites and mobile applications. View our Privacy Policy.

6. Conditions of Carriage and other Promotions

6.1 Separate conditions apply to airline carriage, competitions or any other promotion which we may run from time to time. In particular, the carriage of passengers and baggage by HK Express is subject to the conditions of carriage. View our Conditions of Carriage.

7. Disclaimer and Limitation of Liability

7.1 All information and materials relating to the Service are provided "as is" without warranty (whether express or implied) or representation of any kind. In particular, no warranty or representation regarding non-infringement of any proprietary rights, security, accuracy, fitness for a purpose or free from computer viruses is given in connection with such information and materials.

7.2 Subject to claims available under applicable consumer protection laws, we will not be liable to you or to anyone else (in negligence, tort, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss, or special or consequential loss) howsoever caused arising out of or in connection with:

(a) the access or use of (or inability to access or use) your MyUO Account and/or our Service;

(c) any act or omission by us in relation to your MyUO Account or any linked Third Party Account including any failure to execute or error in executing instructions given by the service provider of your Third Party Account and their agents to us;

(d) any error, malfunctioning, interruption, suspension or failure of any software, equipment or system of HK Express;

(e) the breach in the security of your computer, mobile or other device, or the access to or use of any information held on or through your computer, mobile or other device by unauthorised third parties; and/or

(f) disruptions, defects, technical errors or other harmful elements in respect of our Service.

7.3 We are not liable for any loss caused by a third party (including the service provider of your Third Party Account or the agent or related company thereof), government, market disruption or any event beyond our control. We are not liable to recover a payment which you have made to a third party, or to resolve a dispute between you and any third party.

7.4 The above exclusions and limitations apply to the fullest extent permitted by law.

8. Changes

8.1 We may make changes to all or any part of our Service from time to time and reserve the right to amend these Terms and Conditions by posting the amended terms and conditions on our websites and mobile applications. By continuing to access or use our Service, you confirm that you agree to the modified terms and conditions.

9. Governing Law and Jurisdiction

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You consent to the exclusive jurisdiction of the courts of HKSAR in connection with any legal action that may arise in relation to your use of our websites, mobile applications and/or these Terms and Conditions, and we reserve the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country.

9.2 These Terms and Conditions are written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

10. Member Benefits Terms and Conditions

10.2 Benefits are subject to such terms and conditions as HK Express may apply from time to time in these Member Benefits Terms and Conditions, the MyUO Account Terms and Conditions, the HK Express website at (“Website”) or the official HK Express Mobile App, the relevant advertisement, Member communication and/or notices or signage displayed.

10.3 Benefits may be subject to eligibility, capacity, availability and/or other limitations, and access may be subject to validity periods, block-out dates and/or other restrictions. Benefits are not for sale, are non-transferable, non-refundable, non-exchangeable either in whole or in part, for cash or otherwise. Unless otherwise expressly stated by HK Express, benefits may not be used in conjunction with any other discount, promo code, voucher or promotion. Unutilised benefits will be forfeited without notice or compensation.

10.4 Members may be required to present valid proof of membership and such personal identification as required by HK Express, to enjoy the benefits available to Members.

10.5 Except for benefits expressly stated as provided by HK Express, HK Express is not the supplier of the products and/or services provided by third parties (“Third Party Offers”), which provision and use may be subject to terms and conditions of such third parties. HK Express is not responsible for products and/or services provided by third parties, and gives no representation or warranty as to the Third Party Offers. To the maximum extent permitted by applicable law, HK Express shall not be liable for any loss, cost, expense, charge, taxes, damage, claim, demand, proceeding, action, obligation or liability (including without limitation, any injury, damage, loss or expense of any nature) suffered by the Member or any other person resulting from or in connection with any Third Party Offers.

10.6 HK Express reserves the right in its sole discretion to determine and change these Members Benefits Terms and Conditions at any time without notice.

10.7 In the event of any dispute, HK Express’s decision shall be final and conclusive. In case of any discrepancy between the English version and any translated version of these Members Benefits Terms and Conditions, the English version shall prevail.

​10.8 Member Benefits

(a) Member Pricing Discount

(i) The Member pricing discount benefit is available to Members from 18 August 2022 to 18 August 2023, except as otherwise stated by HK Express.

(ii) Member’s pricing discount is only valid for the booking of eligible flight reservations made through the HK Express Website and the official HK Express Mobile App.

(iii) Member’s pricing discount is not valid for the booking of reservations made through any other channels, including but not limited to HK Express official WeChat mini app, third-party websites and cannot be used together with any other discounts, promo codes, promotions, or vouchers.

(iv) To enjoy the Member’s pricing discount, Customers must sign up as MyUO Members and sign in using the relevant accounts before booking flight reservations. If any bookings of reservations are made without first signing in as MyUO Member, the member pricing discount will not apply.

(v) Once the Member has signed in to the relevant account, the Member pricing discount will automatically be applied to the booking of eligible flight reservations made through the HK Express Website or the official HK Express Mobile App, and final fares will be displayed on the payment page.

(vi) Member’s pricing discount can be applied to each leg of an eligible flight reservation in a booking.

These MyUO Account Terms and Conditions were last updated on 30 November 2023.