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FAQ (Baggage)

What is the weight limit and required dimension of carry on baggage?

You are allowed one carry-on baggage with a maximum weight of 7kg (15.4 lbs.), and one additional personal item (such as a handbag, camera or digital device) onboard. BOTH items combined should not exceed the dimensions of 56 x 36 x 23cm (22" x 14" x 9").

Duty-free goods purchased after check-in will need to be within the size and weight limitations of the carry-on requirements stated above. Any items exceeding weight or size restrictions will have to be checked in, and fees will apply.

For more information, please visit Carry On Baggage.

Can I bring my musical instruments onboard?

You may bring musical instruments onboard provided they meet our standard cabin baggage size and weight limitations.

All musical instruments must be stored in a sturdy, hard-side case with round edges. Soft cases will not be accepted. The maximum linear size (H x W x D) accepted in the cabin is 22 x 14 x 9 inches and must not weight more than 7kg. The instrument will be considered as part of your cabin baggage allowance.

How can I add or upgrade check-in baggage for my existing bookings online?

You can add check-in baggage online through "Manage My Booking" portal provided that your booking was made through HK Express website and the action is made at least 48 hours prior to departure time. You may check the baggage fees here.

Below are the steps to follow when purchasing check-in baggage allowance:

  • Step 1: Select "Manage My Booking" on our official webpage.
  • Step 2: Input the Booking Reference/PNR and last name/surname to retrieve booking record.
    (Note: You will need to click “Retrieve Booking” button to proceed to next page)
  • Step 3: Scroll down, under "Extras," click "Baggage" icon
  • Step 4: On the baggage selection page, please select the desired baggage allowance for the specific passeneger of a particular flight. Then, scroll down and click "next" to proceed to the payment page
  • Step 5: Input your credit card details and tick the box to confirm that you understand and accept the terms and conditions. Click "Next" to end the transaction and confirm payment
    (Note: Please ensure you have reviewed the Summary of Charges before proceeding)

The updated itinerary will be sent to the email address you registered upon booking within 24 hours.

If you want to resend your itinerary, please follow the below steps:

  1. On our website, click the tab "Manage My Booking"
  2. Input the Booking Reference/PNR and last name/surname to retrieve booking
    (Note: You will need to click “Retrieve Booking” button to proceed to next page)
  3. Click "View Itinerary" then "Resend Itinerary"

Reminders:

  1. Baggage allowance can only be purchased on our website provided that the time when you make the purchase is at least 48 hours before flight departure time
  2. Additional fees will be collected if you have already reached the limit for each passenger and wants to add/upgrade the allowance. For the baggage fees, please check here

Please settle the additional fees through "Manage My Booking" portal on our website.

How do I know if my baggage is oversized/overweight?

Any checked baggage that exceeds 158cm/62” (L+W+H) is considered special baggage, an additional transportation and excess baggage fee may apply. We cannot accept any single item that weighs more than 32kg . All Special Baggage is charged on a per-piece basis and maximum total dimension must not exceeds 277cm/109” (L+W+H). Please note, each Customer can only purchase one oversized baggage allowance (20kg) when making a booking online. Additional oversized baggage allowance can be purchased during check-in at our airport counters. For more information about oversized/overweight baggage, please visit here.

How do I handle damaged or lost baggage?

For damaged or lost baggage, kindly find below information for assistance:

HK Express Baggage Services
Telephone (For baggage enquiries): +852 3902 9000
Fax: +852 2116 0296
Email address: satshk_lostandfound@satshk.com
Office Hours: Mon – Sun / 07:30 – 23:00

Lost and Found Office
Hong Kong Airport Ground Services Ltd
Room 5N024
Passenger Terminal Building 1
Hong Kong International Airport

What is the maximum dimension of checked baggage?

Checked baggage must not exceed 158cm/62" (Length + Width + Height).

You may find information on checked baggage via here.

Is there any baggage transfer service available if I have a connecting flight with another airline?

HK Express does not have baggage transfer services and we are not affiliated with any airline agreement. You need to retrieve your baggage from HK Express, and check-in your baggage for your next flight manually.

For connecting flight within HK Express, baggage will be loaded to the connecting flight automatically.

What sports equipments can I check-in?

Sports equipment including golf equipments, skis, snowboards, surfboards and fishing rods are accepted and will be considered as special baggage.

The below items are also accepted but subject to the following additional restrictions:

  • Bicycle – must not be motorised and tires must be deflated
  • Diving equipment – gas cylinder must be emptied

Any other sports equipment (not stated above) that within normal baggage’s size/weight limitation is accepted as normal baggage.

Sports equipments should be encased in a protective box or bag to protect from any damage/impact that may occur during delivery and flight handling. All sports equipments can only be checked in at airport counters. For more information, please visit "Special Baggage"

How many bags can I bring and can I share or transfer my baggage allowance to another passenger?

All fees levied are per total weight, regardless of number of bags. There is no limit on number of bags as long as they do not exceed the total weight of your purchased baggage allowance(except for Saipan flights). However any single piece of check-in baggage should not weigh more than 32kg, we cannot accept any single item that weighs more than 32kg.

Once baggage allowance is purchased and confirmed, it is non transferable, non cancellable and non refundable.

What is the policy for carrying duty free items onboard?

Duty free purchase limits vary from country to country, it is the Customer's responsibility to adhere to these limits. For duty free allowance guideline please see here

What are the restrictions on carrying medications/drugs onboard HK Express flights?

Generally, passengers are permitted to carry injectable medications and associated supplies (including needles, syringes, and auto-injectors) for the treatment and control of their medical conditions onboard. You are recommended to read through "Injectable Medication and Needles" under Medical Assistance.

Can I bring unpackaged oil, hair and styling spray onboard HK Express flights?

Many countries have strict policies on entry of liquids, sprays and gels into the cabin. These restrictions include:

  1. Liquids, gels and sprays must be stored in containers with a volume of not more than 100 ml
  2. These containers must be placed in a sealed plastic bag which can be re-sealed, the plastic bag volume shall not exceed 1 liter
  3. Sealed bag and other baggae must be separated for security personnel to check

Can I bring my hoverboard or other lithium battery powered vehicles onboard my flight?

For the safety of our Customers we do not allow lithium powered battery vehicles onboard. Battery powered wheelchairs and mobility aids however are exempted from this restriction. All electronic devices, if stored in checked baggage, must be completely shut down and properly placed before shipment to prevent any accident.

You are advised to read through the requirements of our Lithium Ion Batteries Policy.

If you have any questions, please contact our airport ground staff.

Can I bring baby stroller or car seat onboard?

Yes. If you are travelling with an infant aged 2 or below, baby carriages and baby car seats can be checked for free and will not count towards baggage allowance. Foldable strollers are allowed to be carried onboard our aircraft as long as they meet the requirements of our carry on baggage policy. Please refer to this link for further information about bringing stroller and car seat.

However, if your child is above 2 years old, baby stroller and car seats will count towards checked baggage.

 

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