HK Express Flights Disruption Travel Advisory
Hong Kong, 05 Aug, 2019
Due to the current circumstances in Hong Kong causing impact on the operations of Hong Kong International Airport, HK Express confirms that five scheduled flights have been cancelled while some flights have been delayed today.
| Cancelled Flights | |
|---|---|
| UO622 / UO623 | Hong Kong – Tokyo (Haneda) / Tokyo (Haneda) – Hong Kong |
| UO650 / UO651 | Hong Kong – Tokyo (Narita) / Tokyo (Narita) – Hong Kong |
| UO862 / UO863 | Hong Kong – Osaka (Kansai) / Osaka (Kansai) – Hong Kong |
| UO702 / UO703 | Hong Kong – Bangkok / Bangkok – Hong Kong |
| UO763 / UO764 | Hong Kong – Phuket / Phuket – Hong Kong |
An immediate notification about the flight status is being made via registered emails and SMS. Guests who are booked on the cancelled flights can select one of the following three options:
- Option 1: Change the travel schedule to the same destination, departing within 14 days of original departure date
- No change fee applies
- Fare difference will be waived
- Option 2: Change to a new destination of HK Express network, departing within 14 days of original departure date
- No change fee applies
- Fare difference applies
- Option 3: Full refund
One-time change without change fee is applicable to the above options. The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, dial the dedicated hotline at (852) 3902 0288 or via email guest.relations@hkexpress.com.
In the meantime, HK Express’ in-town check-in counter at both Hong Kong and Kowloon Station have been temporarily closed today. HK Express urges its guests to visit the airport’s website www.hongkongairport.com for the confirmed flight time before departing to the airport. The guests are also recommended to allow sufficient time to get to the airport. HK Express will continue communicating with concerned authorities on the situation and will closely monitor the resources and manpower support. Should there be any changes in the flight schedule, HK Express will issue an update as soon as possible.