FAQ (Flight Bookings)
How do I book a ticket?
Tickets can be booked via our official website, mobile app, via travel agencies or third-party websites. Booking through our official website or mobile app is easy, if you want to make last minute booking, it is available up to 60 minutes before the flight's departure time. For more information, please visit "Booking via our website". If you have not completed the payment during booking, the ticket will not be reserved.
What types of fares do you offer and what do they include?
Whether you're a backpacker travelling light, a smart traveller seeking affordable fares, or a group looking for a convenient, all-in-one choice for getaway trip with friends or family, our fare categories are designed to suit each of your needs, please visit our fare categories page for more details.
Can I book multi-city/open jaw flights？
You can book multi-city/open jaw flights if you depart from Hong Kong, unfortunately this function is temporarily unavailable for flights departing from other origins. To make such bookings, kindly visit our official website, select “Multi-City” from the drop down menu at the flight search section.
How do I book group tickets/family tickets?
Our expert group booking team will be happy to help with all of your group travel needs. Our dedicated team specialises in coordinating group travel for schools, sports teams, family reunions, weddings, company incentives and more. To make a booking for 10 or more people, or for general group inquiries, please email to hke.groupdesk@hkexpress.com or call us at +852 3702 7616 (Mon - Sat: 09:00 – 19:00).
Can I still use the returning flight of my round trip booking if I missed my outbound flight?
If for any reason you missed the outbound flight of your round trip booking, your returning flight will still be valid. However, no full refund will be given for the outbound sector.
What is processing fee?
Processing fee is a booking channel fee. It is only applicable for bookings originated outside of Hong Kong(e.g. Tokyo <> Hong Kong).
What is fuel surcharge?
Fuel surcharge is the additional fee to cover the fluctuating fuel cost. It may be adjusted in accordance with fuel prices. Different fuel surcharges are applicable for flights originating from different regions, and the fee is non refundable. For more information, please visit Fuel Surcharge.
Can I correct a misspelled name or make changes to the names in my booking?
We allow minor name corrections. The passenger's name on the booking should be identical with the name on the passport. Name correction is permitted for the following instances: spelling, interchanging first and last names, and title. You will need to send us your passport copy for verification. please contact us via WhatsApp or Wechat. Please be reminded that there is a fee for name correction on a per passenger per booking basis. For more information, please visit "Other Fees".
For tickets purchased through a travel agent, can I correct a misspelled name in my booking?
For tickets purchased through a travel agent, we recommend that passengers should contact their travel agent to request any name correction. Please note that the administrative charges applied by the travel agent may differ from those specified in our Fare Rules and may be additional to those fees.
Should I enter my middle name when making my booking?
Yes, it is necessary to input your full name when making your booking. The name on the booking must exactly match the name on your passport. Therefore, please input your middle name after your first name when purchasing your ticket.
Can I transfer my booking to another person?
According to standard airline's policy, you are not permitted to transfer your booking to another person. If you want to book a flight for another person, please make a new booking.
Can I make changes to the personal information in my booking?
To update passenger’s personal information (except for passenger name), such as Passenger’s gender, date of birth, mobile phone number, email address and travel documents details, please follow the below steps:
- Visit this link: https://mybooking.hkexpress.com/en-HK
- Select [Manage My Booking]
- Input your [PNR], [Surname] and [Given name], and click the [Retrieve booking] button
- Go to [Edit customer details] and update the correct information
When will I get the e-ticket after making a booking?
A booking confirmation email with details of your itinerary will be sent to the email address in the booking immediately after your booking is made. The itinerary will serve as your "e-ticket", the booking reference number or "PNR" will be your ticket number. We suggest Customers to print and bring the copy of your confirmation email with you to the airport for easy check-in. You may also request your itinerary here.
How do I request for a copy of my travel itinerary?
To request for a copy of your travel itinerary, please follow the below steps:
- Visit this link: https://mybooking.hkexpress.com/en-HK
- Select [Manage My Booking]
- Input your [PNR], [Surname] and [Given name], and click the [Retrieve booking] button
- Go to [Your Itinerary] and click [Resend Itinerary]
Note: If your booking was purchased from a travel agency, you can select [Edit customer details], update the email address before [Resend Itinerary].
How do I request for an invoice?
The payment summary in your booking confirmation email entails payment details, this will serve as an invoice for your booking. If you would like to request a copy of your itinerary, please follow the below steps:
- Visit this link: https://mybooking.hkexpress.com/en-HK
- Select [Manage My Booking]
- Input your [PNR], [Surname] and [Given name], and click the [Retrieve booking] button
- Go to [Your Itinerary] and click [Resend Itinerary]
Note: If your booking was purchased from a travel agency, you can select [Edit customer details], update the email address before [Resend Itinerary].
How can I change the date/time of my flight?
To make changes to your flight, the change request must be made at least 48 hours before scheduled flight departure.
A fee will be charged for flight changes on a per passenger and per segment basis. Fare differences may apply, even if the same fare class is available. Additional charges may also apply for tickets with Extras. There will not be any refunds for lower fare differences and purchased Extras. Please refer to this link for the updated fees and charges.
You can either use our mobile application or message us via our WhatsApp or Wechat to submit change request. If you made your reservation through our website, you can change your flights via "Manage My Booking". Just follow these simple steps:
- Step 1: Select "Manage My Booking" on our official homepage.
- Step 2: To retrieve your reservation, input your reference number/PNR and the last name of the person who made the booking
- Step 3: Click "Change Flight"
- Step 4: Select the desired flight sector you wish to change, then click "Find Flights"
- Step 5: Select the desired new flight time. As you select the new flight, any additional charges incurred will be displayed at the upper right side of your screen. Then click "Next" to proceed.
Please note, If you wish to change your flight, the selected seat(s) on the original flight will not be transferred to the new flight and will be forfeited; the selected meals may be forfeited as well*, and the related fees will not be refunded. Your new flight date may not match the dates of your insurance policy, please contact your insurance provider for details. - Step 6: Please review flight details and charges carefully before proceeding to payment. Input your credit card details and confirm acceptance of our policies. Then click “Next” to confirm and complete payment. The updated itinerary will be sent via email.
*For flight departing within next 24 hours or if the meal(s) is not available on the new flight, your pre-ordered meal(s) will be forfeited.
For tickets purchased through a travel agent, how do I request refund?
All HK Express flights, fares and surcharges are non-refundable. Under certain circumstances, we may offer refund option. For tickets purchased through a travel agent, we recommend that passengers should contact their travel agent to request a refund for taxes and charges. Please note that administrative charges by the travel agent may apply.
If my flight is cancelled by HK Express, how do I make changes to the affected flights?
If you received a flight cancelled notification with a date change option, we encourage you to change your booking by following the instructions listed on the notification email or by access this link https://irop.hkexpress.com/en-us/irop/login to arrange for alternative options.
You may also contact us via our WhatsApp or Wechat. Our Customer Care representatives will assist you to accommodate you to the next available flight. Please note that seats are subject to availability.
Can I change the origin/destination of my flight?
Once your booking is confirmed, re-routing (changing origin/destination) is not permitted.
Do I need to buy tickets for babies under 2 years old?
Yes. We value the comfort and safety of each of our Customers, including those with infants. Infants can only be accepted for travel after 7 days from birth.
You can book an infant ticket from HK Express Website, App or Wechat Mini App along with adult ticket.
If you already have an adult ticket, please contact our Customer Connect Team to add an infant ticket.
To ensure the safety of all customers, only one infant per adult (legal parent or guardian) is permitted. This responsible person must be over 18 years of age. Please note that only a limited number of infants can be accommodated on a flight due to safety reasons, so we encourage you to make a reservation at the earliest.
You may find guidelines for travelling with an infant here.
I have another connecting flight with a different airline after my HK Express flight in a separate booking. What documents do I need/ what do I need to do?
HK Express does not offer through-check and baggage services with other airlines. Please note that the transit counter is only available for U-Connect passengers or those transiting to a ferry at SkyPier in Hong Kong International Airport.
For transfers involving other airlines, passengers must possess a valid travel document and/or visa to enter the final destination of their HK Express flight. Upon arrival, passengers will need to clear immigration at the transit airport and proceed to the check-in counter of the other airline for check-in. Passengers with connecting flights on other airlines are strongly advised to check in early for their HK Express flight at the departure airport as certain destinations may require additional time to obtain landing permission from local immigration authorities to enter and transit at the respective airport.
How can I input my name when making a booking?
Click here for more tips on inputting the passenger name.
Can I change the fare category after initial booking?
Please note that fare category is not allowed to be changed after initial booking. You may purchase ancillary products through “Manage My Booking” https://mybooking.hkexpress.com/en/