Important Travel Notice
Super Typhoon Bavi – Updates on HK Express Flights to/from Taipei, Taichung, Kaohsiung and Ningbo
Latest update: 9 July 2026 17:00 HKT (GMT+8)
Due to the impact of Super Typhoon Bavi, HK Express Airways (HK Express) has cancelled or rescheduled certain flights departing on 11 July 2026.
The following flights will operate as scheduled:
- Flights between Hong Kong and Taipei, Taichung and Kaohsiung on 10 July 2026.
The following flights departing on 11 July 2026 have been cancelled:
- All flights between Hong Kong and Taipei: UO110, UO111, UO112, UO113, UO114, UO115, UO116 and UO117
- Flights between Hong Kong and Taichung: UO192, UO193, UO172, UO173, UO102 and UO103
- Flights between Hong Kong and Kaohsiung: UO130, UO131, UO136 and UO133
The following flight has been rescheduled to 12 July 2026:
- 11 July / Flight UO226 from Hong Kong to Ningbo
We have notified all affected passengers of the flight changes and are providing the necessary assistance to enable them to make alternative travel arrangements in advance. Affected passengers can check their emails or use the following link for details on the rebooking offer or to request a refund: https://irop.hkexpress.com/en-us/irop/login/ . Special ticketing arrangements are in place for typhoon-affected flights. Customers may reschedule their flights or change the destination to designated locations within the same region, subject to terms and conditions. Customers may also request a refund.
Such requests must be submitted on or before the scheduled time of departure of the original flight by contacting our Customer Connect Team during service hours: Monday to Sunday, 08:00–20:00 HKT. Contact details for WhatsApp or WeChat can be found at https://www.hkexpress.com/en-hk/need-help/customer-care/ . Outside of service hours, please use the service request form: https://hkexpress-eform.concentrix.com/en-HK/service-request-form .
We recommend passengers travelling between 10 and 11 July 2026 to regularly check their emails and browse the flight status page before heading to the airport: https://mybooking.hkexpress.com/en-hk/flight-status . If your flight is not affected, please arrive at the airport at least three hours before departure to allow sufficient time to complete the check-in process.
We sincerely apologise for any inconvenience caused and appreciate our passengers’ patience and understanding.
Latest update: 8 July 2026 18:00 HKT (GMT+8)
Due to the impact of Super Typhoon Bavi, flights UO842, UO843, UO844 and UO845 on 10 July 2026 (Friday), operating between Hong Kong and Okinawa, will be cancelled. Additionally, flights UO824 and UO825 on 10 July 2026, operating between Hong Kong and Okinawa, will be deferred to 11 July 2026; and flights UO858 and UO879 on 11 July 2026, operating between Hong Kong and Ishigaki, will be deferred to 12 July 2026. We have notified all affected passengers of the flight changes and are providing the necessary assistance to enable them to make alternative travel arrangements in advance. Affected passengers can check their emails or use the following link for details on the rebooking offer or to request a refund: https://irop.hkexpress.com/en-us/irop/login/ .
As the situation develops, flights operating between Hong Kong and Taipei, Taichung, and Kaohsiung on 10 and 11 July 2026 may also be affected, and we are closely monitoring the weather conditions within this period.
A special ticketing policy is now in place for passengers traveling between Taipei, Taichung, Kaohsiung, Okinawa and Ishigaki on 10 and 11 July 2026 (only applicable to tickets booked on or before 7 July 2026):
- Waiver of Rebooking Fee and Fare Differences: The new travel date must be within +/- 2 weeks of the original departure date.
- Change of Destination and Waiver of Fare Differences: The new destination must be within the same region. For the avoidance of doubt, destination changes are permitted only if switching between Okinawa and Ishigaki, or among Taipei, Taichung, and Kaohsiung.
- Cancellation and Refund: A full refund to the original mode of payment for the unused sector(s) is permitted.
Such requests must be submitted on or before the scheduled time of departure of the original departure date by contacting our Customer Connect Team (service hours: Mon–Sun, 08:00–20:00 HKT). Contact details for WhatsApp or WeChat can be found at https://www.hkexpress.com/en-hk/need-help/customer-care/ . Outside of service hours, please use the service request form: https://hkexpress-eform.concentrix.com/en-HK/service-request-form .
We recommend passengers traveling between 9 and 11 July 2026 to regularly check their emails or browse the flight status page before heading to the airport to stay informed of any potential changes: https://mybooking.hkexpress.com/en-hk/flight-status. If your flight is not affected, please arrive at the airport at least three hours prior to departure to allow sufficient time to complete the check-in process.
We sincerely apologise for any inconvenience caused and appreciate our passengers' patience and understanding.
HK Express Relocated to Terminal 2 at Hong Kong International Airport on 10 June 2026
Last updated: 10 Jun 2026
HK Express
- Check-in and bag drop services have moved to Aisle U, Terminal 2 (T2)
- Arrival flight arrangements remain unchanged and continue to be handled at Terminal 1 (T1).
We advise all departing passengers to allow sufficient time to navigate the new terminal facilities prior to the flight. Please click here for the latest information.
Latest International Regulations on Carrying Power Banks
Updated on 28 March 2026, at 22:00 Hong Kong Time
In accordance with the latest regulations issued by the International Civil Aviation Organisation (ICAO), effective from 29 March, 2026 at 00:00 (HKTime), each passenger is permitted to carry up to two lithium battery-powered power banks onboard. The use of lithium battery power banks to charge other portable electronic devices and/or recharge power banks during flight is prohibited. Additionally, passengers are not allowed to stow power banks in the overhead compartments.
Important Travel Notice during peak travel periods
During peak travel periods, airport traffic significantly increases. Passengers should allow ample time to reach the airport to ensure a smooth boarding process. Here are some important tips:
- Self-service kiosks at Hong Kong International Airport close 75 minutes before the scheduled departure time.
- Manual check-in counters close 60 minutes before the scheduled departure time.
- Boarding gates close 30 minutes before the scheduled departure time.
Passengers are advised to arrive at the airport three hours in advance to complete check-in procedures and go through security checks, ensuring a smoother and more enjoyable journey.
Important Notice on Lithium Batteries and Power Banks
Updated on 7 April 2025, at 16:00 Hong Kong Time
All power banks and spare lithium batteries must be carried in your Small Personal Item or kept on your person. Please do not place them in your Checked Baggage.
In accordance with the latest HKCAD regulations, effective from 7 April 2025, the use of lithium battery power banks to charge other portable electronic devices and/or recharge power banks during flight is prohibited. Additionally, passengers are not allowed to stow power banks in the overhead compartments.
For details on restricted items, please visit Controlled and Banned Items page. Please note that the regulations of individual airports or destinations may vary, and the stricter regulations shall prevail.
#Beware of Fraud Email, SMS and Website Impersonating HK Express
We have recently noticed that there is fraud email impersonating our company using the domain of survey@hk-express.com. We have reported this case to the relevant regulatory authorities for further investigation.
If you receive any suspicious messages, do not click on any links and do not provide your personal information.
Please be cautious of fraud SMS, websites, push notifications, emails, or other forms of communication to avoid being scammed for personal and/or credit card information.
If you have any questions, please contact our company through any of the following official channels:
- HK Express official website: www.hkexpress.com
- HK Express Facebook page: https://facebook.com/HKExpress
- HK Express Customer Care Team contact: https://www.hkexpress.com/en-HK/Need-help/Customer-Care
Important travel information for passengers traveling to the Philippines
All passengers (except specified individuals) must complete the eTravel registration on the designated website, https://etravel.gov.ph, at least 72 hours before arriving in the Philippines to meet local entry requirements. For more details, please refer to the official website.
Important Travel Notice for Passengers Traveling from / Transiting at Hong Kong International Airport
Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.
Important Notice for Passengers Departing from Airports with Security Screening Exemption
In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.
Important information for British National (Overseas) passport holders
Updated on 30 January 2021 – 22:30 HKT
The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity.
Passengers travelling to/from Hong Kong are asked to note the following:
- BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
- BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
- When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
- Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.
Acceptance on Alcohol-based Disinfectant and Sanitizer Products
Updated on 30 January 2021 – 22:30 HKT
Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:
- Do not exceed max. volume of 100ml for each item
- All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
- Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))
Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:
- Total net quantity must not exceed 2kg or 2L per Guest
- Net quantity of each single article must not exceed 0.5kg or 0.5L
- Must be protected with a cap or other suitable means to prevent inadvertent release of the content
Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.
We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.
As with the prevention of all communicable diseases, we also recommend that Guests:
- Carry alcohol-based handrub
- Observe good personal hygiene
- If you choose to wear a surgical masks, prepare an adequate number for wearing onboard