Home Insurance Protection
You have booked your HK Express flights, planned your itinerary, and packed your bags. But who is looking after your home while you are exploring the world?
Safeguard Your Home and Adventures with AXA SmartHome Plus
With AXA "SmartHome Plus" Home Insurance, you can lock your door and head to the airport with total peace of mind. Whether you own or rent your flat, we protect your household belongings and cover third-party liabilities so you can focus entirely on your holiday.
✨ Limited Time Offer: Enjoy 10% premium discount until 30 April 2026!+
The Ultimate Travel Checklist
When you take off, your home stays behind in Hong Kong, and unexpected risks do not take a vacation. Savvy travelers know that travel insurance and home insurance are the perfect combo for a truly worry-free getaway.
Travel Insurance protects your trip:
Medical emergencies, flight delays, and lost baggage, and more.
Home Insurance protects your home while you’re away:
Burglaries, typhoon damage, fire, sudden water leaks, third-party liability, and more.
The perfect combo: peace of mind when you leave, and zero worries when you land.
AXA “SmartHome Plus” Highlights#
Build the Perfect Protection Plan
Whether you own your flat, rent, or live with family, you can build a personalized protection plan that gives you total peace of mind while you travel.
All-Round Home Protection
Safeguard your household belongings against unexpected typhoons, fires, sudden water leaks, and burglaries while you are out exploring the world.
Emergency Weather Support
Returning from a relaxing trip to a home without power or water is a nightmare. If extreme weather strikes Hong Kong, we cover your temporary hotel and meal costs until your home is running smoothly again^.
Worldwide Protection for Valuables
Your valuable jewelry and watches are kept safe at home (covered up to HKD 600,000 or 1/3 of your home contents). If you want to bring your favorite gear along, just add optional worldwide coverage to protect your camera, cash, and travel documents wherever you fly.
HKD 20M Liability Coverage
If a burst pipe ruins your neighbor's ceiling or an accident happens in your building's common area while you are in travel, the repair bills can be massive. We provide up to HKD 20,000,000 in third-party liability to protect your savings from unexpected home disasters, including liabilities involving your domestic helper.
FAQs
Yes. If you’ve added the optional “Worldwide Personal Belongings” coverage, Travel Insurance can pay first. If the claim exceeds its limit, “SmartHome Plus” can continue to cover the shortfall.
Yes. The electrical appliances listed in your tenancy agreement are protected under home contents coverage. The fixtures and fittings and furniture provided by your landlord will be covered under the “tenant’s liability” sub-section of the “liability to third party” section. When you’re abroad, if flooding or an accident damages the unit or affects neighbours, coverage remains in force. Each coverage section has its own sum insured and item limits, ensuring tenants to travel with peace of mind and return home without bearing losses alone.
For other questions related to “SmartHome Plus” Home Insurance, please refer to the AXA official website for more details.
To contact AXA Customer Service, please refer to contact details below:
Email: axa.gi.hke@axa.com.hk
Hotline: (852) 2894 4673
Operating Hours: 9:00a.m. to 5:30p.m. from Monday to Friday
(Closed on Saturday, Sunday and Public Holiday)
Remark:
+ In case of any dispute, AXA’s decision shall be final and conclusive.
# Please refer to Policy Wording to understand all the benefits and exclusions terms and conditions of all the benefits and major exclusions of the Policy.
^ Only applicable to designated Plans.
Disclaimer
Information on this webpage is for reference only, and not intended to be a complete description of the applicable terms and conditions. For details, please refer to Policy Wording to understand the terms and conditions of all the benefits and exclusions. The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"). Hong Kong Express Airways Limited (Licence No.: FA2201) is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distributing the product in the Hong Kong SAR.