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Customer Care

Do you have a question or comment for us? We always enjoy hearing from our customers and there are several ways that you can reach us. Don’t forget to check our FAQ section where many general questions can be answered. For updated information throughout the year be sure to sign up to our newsletter delivered direct to your in-box.

All HK Express fares are non-refundable. However in certain cases, you may be eligible for a refund. eligible, or to submit a refund request, please click here.

Media Enquiry

Call Centre

Group Travel

Chinese mainland

  • phone (86) 02029106188
  • clock Mon - Sun: 08:00 - 20:00


Taiwan, China



  • phone (82) 070 7488 3138
  • clock Mon - Sun: 09:00 - 18:00 (Local Time)


  • phone (1)-855-298-4316 (Toll-Free within US)
  • clock 24 hours a day, 7 days a week

Travel Agent Enquiry

Hong Kong


Chinese mainland



Charter Business Enquiry

HK Express Baggage Services