Online check-in is available between 75 minutes and 48 hours prior to departure time. We strongly recommend our Customers to utilize our online check-in services to save your time and avoid queues at airports.
For online check-in, please follow the steps below:
For mobile check-in, please download our mobile application and follow the steps below:
After successfully check-in online, you may print out your boarding pass and bring it upon boarding.
Please note that online check-in is not available for bookings with more than 9 passengers and some flights, for details please visit Online Check-in.
Gate number will be available from 90 minutes before flight departure. You may visit Hong Kong International Airport's wesbite, check flight information board at the airport, or approach our staff at check-in counters to find out your gate number.
If you do not have any check-in baggage and have already obtained your online or mobile boarding pass, you can proceed directly to the boarding gate. For those needing to check in baggage, please visit our designated airport counters before the closing time. Be sure to arrive at the boarding gate with your travel documents by the boarding time stated on your boarding pass. Note that late passengers will not be accommodated, as the boarding gate will close 20 minutes before the scheduled departure time.
Please be aware that the online check-in service is not available for flights departing from Ningbo. All passengers are required to visit airport check-in counters for travel document verification and to obtain a printed boarding pass before proceeding to immigration.
Also note that electronic boarding passes may not be available for some routes*. If you are unable to obtain your electronic boarding pass after online check-in, please visit our check-in counter to obtain a printed boarding pass.
*This includes flights from Busan, Jeju, and Seoul (Incheon) to Hong Kong; from Hong Kong to Taichung, Kaohsiung, and Taipei; as well as flights to and from Da Nang, Nha Trang, and Hanoi.
Online check-in is not applicable to:
For more information about online check-in, please visit here.
Our check-in counters at Hong Kong International Airport are located at Row H of Terminal 1.
After checking in online, you may click "Print Boarding Pass" displaying next to passenger names. If you do not have a printer with you, you may request to print it out at our airport check-in counter.
If you checked in via mobile app, there is no need to print your boarding pass. Checking-in with our mobile app allows you to save your boarding pass directly to your device.
All Customers, including children and infants, must hold a valid travel document to fly on HK Express. Under some circumstances, you may also have to obtain a visa. As the documentation required varies by destination and citizenship, passengers have the responsibility to verify and obtain all necessary documents needed to travel prior to make a booking.
You must have a valid passport or travel document for the duration of your trip, the expiry date must be acceptable in all the countries you enter. Please note that most countries require 3 to 6 months validity at time of travel. For more information, please contact your government’s department or ministry responsible for international travel and the nearest embassy or consulate representing your destination.
HK Express will not be liable for any loss or delay caused by the lacking of such required travel documents. Customers have the responsibility to check the requirements for all members of their party.
For more information, please visit here
Customers must present valid travel documents such as passport (visa and printed itinerary if applicable) upon check-in.