Tickets can be booked via our official website, mobile app, via travel agencies or third-party websites. Booking through our official website or mobile app is easy, if you want to make last minute booking, it is available up to 60 minutes before the flight's departure time. For more information, please visit "Booking via our website". If you have not completed the payment during booking, the ticket will not be reserved.
There are 2 types of fare: Fun Fare and FunFlex Fare. The following are the benefits of each type of fare:
You can book multi-city/open jaw flights if you depart from Hong Kong, unfortunately this function is temporarily unavailable for flights departing from other origins. To make such bookings, kindly visit our official website, select “Multi-City” from the drop down menu at the flight search section.
Our expert group booking team will be happy to help with all of your group travel needs. Our dedicated team specialises in coordinating group travel for schools, sports teams, family reunions, weddings, company incentives and more. To make a booking for 10 or more people, or for general group inquiries, please email to hke.groupdesk@hkexpress.com or call us at +852 3702 7616 (Mon - Sat: 09:00 – 19:00).
If for any reason you missed the outbound flight of your round trip booking, your returning flight will still be valid. However, no full refund will be given for the outbound sector.
Processing fee is a booking channel fee. It is only applicable for bookings originated outside of Hong Kong(e.g. Tokyo <> Hong Kong).
Fuel surcharge is the additional fee to cover the fluctuating fuel cost. It may be adjusted in accordance with fuel prices. Different fuel surcharges are applicable for flights originating from different regions, and the fee is non refundable. For more information, please visit Fuel Surcharge.
We allow minor name corrections. The passenger's name on the booking should be identical with the name on the passport. Name correction is permitted for the following instances: spelling, interchanging first and last names, and title. You will need to send us your passport copy for verification. please contact us via WhatsApp or Wechat. Please be reminded that there is a fee for name correction on a per passenger per booking basis. For more information, please visit "Other Fees".
Yes, it is necessary to input your full name when making your booking. The name on the booking must exactly match the name on your passport. Therefore, please input your middle name after your first name when purchasing your ticket.
According to standard airline's policy, you are not permitted to transfer your booking to another person. If you want to book a flight for another person, please make a new booking.
Yes, if you need to correct the date of birth in your booking, please contact us via WhatsApp or Wechat. Kindly indicate your booking reference number, name of the passenger and the correct date of birth. No fee will be incurred.
You can modify your contact information and gender of your booking without any cost, please contact us via WhatsApp or Wechat.
A booking confirmation email with details of your itinerary will be sent to the email address in the booking immediately after your booking is made. The itinerary will serve as your "e-ticket", the booking reference number or "PNR" will be your ticket number. We suggest Customers to print and bring the copy of your confirmation email with you to the airport for easy check-in. You may also request your itinerary here.
To request for a copy of your travel itinerary, please follow the below steps:
Note: If your booking was created via travel agency, please contact your travel agent regarding your itinerary.
The payment summary in your booking confirmation email entails payment details, this will serve as an invoice for your booking. If you would like to request a copy of your itinerary please visit: https://hkexpress-eform.tpapac.io
To make changes to your flight, the change request must be made at least 48 hours before scheduled flight departure.
A fee will be charged for flight changes on a per passenger and per segment basis. Fare difference may apply and there will not be any refunds for lower fares. Please refer to this link for the updated fees and charges.
You can either use our mobile application or message us via our WhatsApp or Wechat to submit change request. If you made your reservation through our website, you can change your flights via "Manage My Booking". Just follow these simple steps:
You can submit change request via this link.
You may also contact us via our WhatsApp or Wechat. Our Customer Care representatives will assist you to accommodate you to the next available flight. Please note that seats are subject to availability.
Once your booking is confirmed, re-routing (changing origin/destination) is not permitted.
We value the comfort and safety of each of our Customers, including those with infants. Infants can only be accepted for travel after 7 days from birth. You are advised to make infant bookings online or via our Call Center 48 hours before travelling due to the limited number of infants that can be accommodated on a flight for safety reasons.
You may find guidelines for travelling with an infant here.
For transfers involving other airlines, passengers must possess a valid travel document and/or visa to enter the final destination of their HK Express flight. Upon arrival, passengers will need to clear immigration at the transit airport and proceed to the check-in counter of the other airline for check-in. Passengers with connecting flights on other airlines are strongly advised to check in early for their HK Express flight at the departure airport as certain destinations may require additional time to obtain landing permission from local immigration authorities to enter and transit at the respective airport.
Please enter details as they appear on your passport or travel document in English, make sure the information is the same as the document to be used for travelling.
Examples
Please put the last name in place of Surname and put the First name in place of Given name
Name on travel document:
Surname: Chan
Given name: Tai Man
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
Chan |
Tai Man |
● Travel document with Last Name, First Name and Middle Name
Please put the last name in place of Surname and put the First name and middle name in place of Given name
Name on travel document:
Surname: Chan
Given name: Tai Man
Middle Name: David
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
Chan |
Tai Man David |
● Travel document with either a Surname, a Given Name or a single name
If passenger only has a Surname name, put the title (Mr/Ms/Mrs) in place of the Given name
If passenger only has a Given name, put the Given name in place of the Surname and put the title (Mr/Ms/Mrs) in place of the Given name.
Name on travel document:
Surname: TAI MAN
or
Given name: TAI MAN
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
TAI MAN |
Mr |
● Travel document with a full name
If passenger's surname is identified, please put it in the place of the Surname, the rest name(s) to put in the place of Given Name in sequence.
If passenger's surnane is not identified, please put the first name section in the place of the Surname, the rest name(s) to put in the place of Given Name in sequence.
Name on travel document:
Mohamad Abdul Aziz ibn Abdul Rahman
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
Mohamad |
Abdul Aziz ibn Abdul Rahman |
● Name contains hypens or apostrophes or other special symbols
If passenger's name contains symbols like hypens (-), apostrophes (‘) or other special symbols, please remove it
Name on travel document:
O’NIEL Matthew
CHAN Tai-Man
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
ONIEL |
Matthew |
CHAN |
Tai Man |
● Last name contains a single letter
If passenger's last name contains a single letter only, please enter the letter twice
Name on travel document:
U Peter
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
UU |
Peter |
● Surname / Given name too long
Either surname or given name is limited to 32 characters, if passenger's surname or given name is over 32 characters, the last component(s) of the surname/given name would be replaced by the initial letter.
Name on travel document:
Surname: Marie Jeanne Marcel Gabrielle Benoltyon
Given name: Peter
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
Marie Jeanne Marcel Gabrielle B |
Peter |
* Benoltyon is replaced by B
● Passenger's given name is written in a non-English language
If passenger's given name is written in a non-English language (e.g. Chinese characters) on travel document, please enter "FNU" in the place of given name
Name on travel document:
Surname: Peterson
Given name: 大大
Name input on Booking:
Surname (Last Name) | Given Name (First and Middle Name) |
---|---|
Peterson |
FNU |