Super Typhoon Mangkhut
Hong Kong, 15 Sep, 2018
Guest and crew safety is paramount importance to HK Express. Since Super Typhoon Mangkhut is expected to hit Hong Kong bringing adverse weather condition in the next few days, HK Express confirms that there are severe flight disruptions on 15 and 16 September, and flights on 17 September are expected to be affected due to the possible impact caused by Mangkhut. Further update will be made as soon as possible.
Flight Status on 15 and 16 September
* For further flight details, please visit the Important Travel Notice page on HK Express’ official website.
An immediate notification about the flight status to all affected guests is being made via email and SMS. Guests who are booked on flights between 15 and 17 September can select either one of the following three options:
Option 1*: Change of travel schedule departing within 30 days from the original departure schedule
Option 2*: Change to a new route of HK Express network departing within 30 days from the original departure schedule
Option 3: Full fare refund
* For Cancelled Flights to / from Osaka-Kansai: Guests who choose either option 1 or 2 can depart within two months of the original departure date and are exempted from fare difference.
One-time change without change fee is applicable to option 1 and 2. The above change is subject to seats availability and must be made before the original departure date. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, or contact our Call Centre at (852) 3902 0288 or via email email@example.com.
HK Express will continue to monitor the situation closely and will issue further updates should there be any other changes to the flight schedule. Since weather conditions may change rapidly, guests are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com before departing for the airport.