You are allowed one carry-on baggage with a maximum weight of 7kg (15.4 lbs.), and one additional personal item (such as a handbag, camera or digital device) onboard. BOTH items combined should not exceed the dimensions of 56 x 36 x 23cm (22" x 14" x 9").
Duty-free goods purchased after check-in will need to be within the size and weight limitations of the carry-on requirements stated above. Any items exceeding weight or size restrictions will have to be checked in, and fees will apply.
For more information, please visit Carry On Baggage.
You may bring musical instruments onboard provided they meet our standard cabin baggage size and weight limitations.
All musical instruments must be stored in a sturdy, hard-side case with round edges. Soft cases will not be accepted. The maximum linear size (H x W x D) accepted in the cabin is 22 x 14 x 9 inches and must not weight more than 7kg. The instrument will be considered as part of your cabin baggage allowance.
You can add check-in baggage online through "Manage My Booking" portal provided that your booking was made through HK Express website and the action is made at least 48 hours prior to departure time. You may check the baggage fees here.
Below are the steps to follow when purchasing check-in baggage allowance:
The updated itinerary will be sent to the email address you registered upon booking within 24 hours.
If you want to resend your itinerary, please follow the below steps:
Please settle the additional fees through "Manage My Booking" portal on our website.
Any checked baggage that exceeds 158cm/62” (L+W+H) is considered special baggage, an additional transportation and excess baggage fee may apply. We cannot accept any single item that weighs more than 32kg . All Special Baggage is charged on a per-piece basis and maximum total dimension must not exceeds 277cm/109” (L+W+H). Please note, each Customer can only purchase one oversized baggage allowance (20kg) when making a booking online. Additional oversized baggage allowance can be purchased during check-in at our airport counters. For more information about oversized/overweight baggage, please visit here.
For damaged or lost baggage, kindly find below information for assistance:
HK Express Baggage Services
Telephone (For baggage enquiries): +852 3902 9000
Fax: +852 2116 0296
Email address: email@example.com
Office Hours: Mon – Sun / 07:30 – 23:00
Lost and Found Office
Hong Kong Airport Ground Services Ltd
Passenger Terminal Building 1
Hong Kong International Airport
Checked baggage must not exceed 158cm/62" (Length + Width + Height).
You may find information on checked baggage via here.
HK Express does not have baggage transfer services and we are not affiliated with any airline agreement. You need to retrieve your baggage from HK Express, and check-in your baggage for your next flight manually.
For connecting flight within HK Express, baggage will be loaded to the connecting flight automatically.
Sports equipment including golf equipments, skis, snowboards, surfboards and fishing rods are accepted and will be considered as special baggage.
The below items are also accepted but subject to the following additional restrictions:
Any other sports equipment (not stated above) that within normal baggage’s size/weight limitation is accepted as normal baggage.
Sports equipments should be encased in a protective box or bag to protect from any damage/impact that may occur during delivery and flight handling. All sports equipments can only be checked in at airport counters. For more information, please visit "Special Baggage"
All fees levied are per total weight, regardless of number of bags. There is no limit on number of bags as long as they do not exceed the total weight of your purchased baggage allowance(except for Saipan flights). However any single piece of check-in baggage should not weigh more than 32kg, we cannot accept any single item that weighs more than 32kg.
Once baggage allowance is purchased and confirmed, it is non transferable, non cancellable and non refundable.
Duty free purchase limits vary from country to country, it is the Customer's responsibility to adhere to these limits. For duty free allowance guideline please see here
Generally, passengers are permitted to carry injectable medications and associated supplies (including needles, syringes, and auto-injectors) for the treatment and control of their medical conditions onboard. You are recommended to read through "Injectable Medication and Needles" under Medical Assistance.
Many countries have strict policies on entry of liquids, sprays and gels into the cabin. These restrictions include:
For the safety of our Customers we do not allow lithium powered battery vehicles onboard. Battery powered wheelchairs and mobility aids however are exempted from this restriction. All electronic devices, if stored in checked baggage, must be completely shut down and properly placed before shipment to prevent any accident.
You are advised to read through the requirements of our Lithium Ion Batteries Policy.
If you have any questions, please contact our airport ground staff.
Yes. If you are travelling with an infant aged 2 or below, baby carriages and baby car seats can be checked for free and will not count towards baggage allowance. Foldable strollers are allowed to be carried onboard our aircraft as long as they meet the requirements of our carry on baggage policy. Please refer to this link for further information about bringing stroller and car seat.
However, if your child is above 2 years old, baby stroller and car seats will count towards checked baggage.