Update on Flight Cancellation
Hong Kong, 06 Sep, 2018
The safety of our guests and crew is of utmost importance to HK Express. Due to widespread flooding in Osaka, Japan, caused by Tropical Cyclone Jebi, Kansai International Airport in Osaka is temporarily closed. After reviewing the situation, HK Express confirms to cancel all Hong Kong-Osaka flights until 11 September 2018 inclusive.
To accommodate immediate needs, HK Express has upgraded the existing aircraft of Nagoya and Fukuoka flights to a larger model for more seating capacity. It has also scheduled another additional flight UO3659 departing from Nagoya to Hong Kong at 7:00pm (local time) tomorrow (7 September). Today (6 September), the airline has already deployed the special flight carrying 188 guests to Hong Kong, departing from Nagoya at 4:14pm (local time).
HK Express will do its utmost to obtain approval for additional flights to accommodate more needs and ensure travellers can continue their journey to Hong Kong.
We are communicating with the airport authorities and monitoring the situation in Osaka closely. Besides the above additional flights, guests who are currently in Osaka may consider returning to Hong Kong via Nagoya and Fukuoka as there are seats available in our certain scheduled flights. It will take approximately one hour travelling from Osaka to Nagoya and three hours to Fukuoka by Shinkansen. For more details about the transportation, please visit www.westjr.co.jp/global/en/.
As further changes are expected for flights between Hong Kong and Osaka, guests who are booked on flights within the coming week are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com for more updates.
An immediate notification about the flight cancellations is being made via email and SMS. In case the additional flight does not fit the guests’ travel plan, they can select either one of the below arrangement options:
Option 1: Date/time change to the same route within 7 days
Option 2: Change to a new route of HK Express network within 7 days
Option 3: Full refund on either the affected flight sector or the whole booking
The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, or contact our Call Centre at (852) 3902 0288 or via email firstname.lastname@example.org.