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* The amounts shown excluded fees and taxes which are added in the Booking Summary. NOTE: For a comprehensive guide on fares, please <a href='https://www.hkexpress.com/Plan/Fare/Fare-Rules' target='_blank'>click here</a>. For information regarding baggage allowance, please <a href='https://www.hkexpress.com/Plan/Extras/Baggage/Checked-Baggage' target='_blank'>click here</a>. Baggage fees may apply Please refer to our <a href='https://www.hkexpress.com/Legal-and-Privacy/Conditions-of-Carriage-for-Passengers-and-Baggage' target='_blank'>Conditions of Carriage</a> for the terms and conditions of your ticket purchased. A number of governments have issued entry restrictions for foreign travelers. Please see <a href='https://www.hkexpress.com/Plan/Travel/Important-Travel-Alerts' target='_blank'>here</a> to view restrictions by country/region.There restrictions may change at short notice,the web site should be used as a guideline only, Your are advised to check the latest information published by the government of their destination country Travel Document: All Customers must possess a valid travel document to fly on HKExpress,Under some circumstances, you may also have to obtain a visa. As the documentation required varies by destination and citizenship, it is your responsibility to verify and obtain what you need prior to make a booking.

If your destination requires a connecting flight with HK Express via Hong Kong, U-Connect is already included in your booking to make your onward flight more seamless. <ul><li>Collect your boarding pass for both flight sectors at your departing port's check-in counter</li> <li>Check your bags through your entire journey - no need to clear customs or claim baggage in Hong Kong</li> <li>If you miss your onward flight due to delay or unforeseen circumstances, we will honor your ticket on our next available flight.</li></ul> Note: *For flights departing from The Chinese Mainland, customers must proceed to our transfer desk at Hong Kong International Airport to collect their boarding pass for the second leg of their journey. Failure to arrive at the transfer desk at least 60 minutes before your connecting flight may result in missing it. HK Express will rebook you on the next available HK Express flight to your final destination.

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Remarks:* If the Insured Person is under the age of 18, the Policyholder is either the Insured Person’s parent or the Legal Guardian. The Policyholder information and consent shall be provided at the time of claims. ​Information on this webpage is for reference only, and not intended to be a complete description of the applicable terms and conditions. Please refer to the Policy Wording to understand the terms and conditions of all the benefits and exclusions. Hong Kong Express Airways Limited (Licence No.: FA2201) is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distributing the product in the Hong Kong SAR. Levy collected by the Insurance Authority has been imposed on the policy at the applicable rate. For further information, please visit <a href='https://www.axa.com.hk/ia-levy' target='_blank' style='color: #702b9a'>www.axa.com.hk/ia-levy</a>.

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You can check the latest status for flights departing in the past four days, on the day and the coming six days, by either entering flight number or route. For the status of flights between Hong Kong and Ningbo, please visit the Hong Kong International Airport's <a href="https://www.hongkongairport.com/en/flights/departures/passenger.page" target="_blank">website</a> or the relevant airport's website for more information. 
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Online Check-in opens 48 hours before and closes 75 minutes before the scheduled departure time.

You can check the latest status for flights departing in the past four days, on the day and the coming six days, by either entering flight number or route.For the status of flights between Hong Kong and Ningbo, please visit the Hong Kong International Airport's <a target='_blank' href='https://www.hongkongairport.com/en/flights/departures/passenger.page'>website</a> or the relevant airport's website for more information.For ferry transfer service, please contact <a href='https://www.hkexpress.com/Need-help/Customer-Care/contact-us'>Customer Connect</a> for further details.

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Add U-First to get priority services! [For Direct Initial Bookings* made on or after 28 Nov 2024] Add U-First Priority Service via HK Express Official Website, Mobile App or WeChat mini-program with an upgrade to include a complimentary Flight Delay Protection*!

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Please note some rows do not recline or may not have windows next to the seat as shown on the seat map. For safety reasons, certain requirements must be met if you choose to sit in a designated exit row. For more details, please click <a href="https://www.hkexpress.com/en/Plan/Extras/Seats/" style="color: #702b9a;">here</a>. If you do not select a designated seat or purchase seat selection in advance, a seat will be assigned to you at check-in without any guarantee of seat type or the ability to sit together with other passengers in the same booking.

Some aircraft may have a different seating configuration. If your selected seat is not available on your flight, we will offer you an alternative seat in the same category selected, or refund you the amount paid.If you would like to upgrade your seats after initial booking, the original seat fees will be forfeited. Refunds are not applicable to fee difference in the event of seat changes.

Emergency Exit Row requirements are subject to safety guidelines of the Civil Aviation Department of Hong Kong. A Customer may be assigned such seat if he/she will not obstruct emergency exits in a way of impeding the crew in their duties, obstructing access to emergency equipment, or hindering aircraft evacuation and meets the following safety requirements:

<ul><li>Willing to assist, both physically and mentally capable to perform emergency exit operation in the event of an evacuation</li><li>Able to understand printed or graphic indications or oral commands regarding an evacuation</li><li>At least 18 years of age</li><li>Not to be seated with an infant</li><li>Do not require the use of an extension seat belt</li><li><ul><div style='margin-left: -40px'>Not a Customer with reduced mobility, this includes:</div><li>Travelling with mobility aids (i.e. wheelchair, walking stick, guide dog etc.)</li><li>Visual, hearing, intellectual or any other impairment that may hinder the understanding or carrying out actions instructed by cabin crews<li><li>Require the use of portable medical electronic device (PMED)</li><li>Do not have a condition that might cause harm to the Customer him/herself when assisting with evacuation procedures (i.e. Pregnant Customer)</li></li></li></ul></li></ul>If for any reason a Customer feels that they are unwilling or unable to perform the functions listed above, they must contact our staff for immediate reseating.HK Express reserves the right to reseat Customers to an alternate seat if they deem the Customers do not fulfil the Emergency Exit Row requirements.

Standard seat selection is included for 'Max' fare category.

Standard seat selection is included for each passenger who have purchased 'Max' fare category*. You may choose to upgrade your seat with additional fee.
*Subject to availability

Data Protection Addendum (Controller to Processor)

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