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Counter Check-in
To ensure there is sufficient time to check in, we recommend you arrive at the airport check-in counters at least 2 hours before the scheduled time of departure. Please note check-in counters of HK Express in Hong Kong International Airport (HKIA) are located at Row H of Terminal 1, which open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 30 mins before scheduled time of departure. For check-in counter opening times at other airports, please refer to the table below:
Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.
| Originating Destinations | Check-in Counter Opening Time (prior to the scheduled time of departure) | Check-in Counter Closing Time (prior to the scheduled time of departure) |
|---|---|---|
| Hong Kong | 180 minutes | 60 minutes |
| Beijing | 180 minutes | 60 minutes |
| Changzhou | 120 minutes | 40 minutes |
| Guiyang | 120 minutes | 40 minutes |
| Ningbo | 120 minutes | 40 minutes |
| Sanya | 120 minutes | 40 minutes |
| Yiwu | 120 minutes | 40 minutes |
| Fukuoka | 150 minutes | 60 minutes |
| Kagoshima | 150 minutes | 60 minutes |
| Komatsu | 150 minutes - except Thursday 140 minutes - Thursday | 60 minutes |
| Miyako (Shimojishima) | 180 minutes | 60 minutes |
| Nagoya | 180 minutes | 60 minutes |
| Okinawa | 150 minutes | 60 minutes |
| Osaka (Kansai) | 180 minutes | 60 minutes |
| Takamatsu | 180 minutes | 60 minutes |
| Hiroshima | 150 minutes | 60 minutes |
| Ishigaki | 180 minutes | 60 minutes |
| Tokyo (Haneda) | 180 minutes | 60 minutes |
| Tokyo (Narita) | 180 minutes | 60 minutes |
| Sendai | 180 minutes | 60 minutes |
| Shizuoka | 180 minutes | 60 minutes |
| Busan | 180 minutes | 60 minutes |
| Cheongju | 150 minutes | 60 minutes |
| Daegu | 150 minutes | 60 minutes |
| Jeju | 180 minutes | 60 minutes |
| Seoul (Incheon) | 180 minutes | 60 minutes |
| Clark | 180 minutes | 60 minutes |
| Manila | 180 minutes | 60 minutes |
| Hualien | 180 minutes | 60 minutes |
| Kaohsiung | 180 minutes | 60 minutes |
| Taichung | 180 minutes | 60 minutes |
| Taipei | 180 minutes | 60 minutes |
| Bangkok (Don Mueang) | 180 minutes | 60 minutes |
| Bangkok (Suvarnabhumi) | 180 minutes | 60 minutes |
| Chiang Mai | 180 minutes | 60 minutes |
| Phuket | 180 minutes | 60 minutes |
| Nha Trang | 180 minutes | 50 minutes (Boarding close: 15 minutes) |
| Da Nang | 180 minutes | 50 minutes (Boarding close: 15 minutes) |
| Hanoi | 180 minutes | 50 minutes (Boarding close: 15 minutes) |
| Phu Quoc | 180 minutes | 50 minutes (Boarding close: 15 minutes) |
| Kuala Lumpur (Subang) | 180 minutes | 60 minutes |
| Penang | 180 minutes | 60 minutes |