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Important Travel Notice

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Important information for Guests with infants or Pregnant guests traveling to Ishigaki on or before 31 May 2018

Posted on 25 Apr 2018

In light of the recent outbreak of measles in Okinawa, Japan, HK Express is implementing a Special Ticket Change Policy. Guests with infants under the age of two, as well as pregnant women who are booked on flights between Hong Kong and Ishigaki travelling on or before 31 May 2018 may choose one of the following two options:

1. Change to other HK Express destinations departing on or before 31 May 2018 – only one change can be made free of charge.  Any additional changes thereafter are subject to the applicable fees in accordance with the fare rules and conditions of the fare purchased.  Booking are subject to seat availability and fare differences will apply,     

OR

2. Full fare refund

For any enquiries regarding the arrangements above, guests are encouraged to call the HK Express Call Centre on +852 3902 0288. They can also visit HK Express official website www.hkexpress.com for the latest travel advice.

HK Express will liaise with the Hong Kong Government for further information and will continue to closely monitor the situation.

 

Important information for cash vouchers

Posted on 6 Apr 2018

Please note that due to system upgrade, any existing vouchers which have been purchased on HK Express official website will no longer be accepted. Please contact our Guest Relations Team here for arranging refund. Any refund requests shall be submitted on or before the voucher expiry date, and we will process the refund to your original form of payment.

If you have any vouchers which are being gifted by others, please also contact our Guest Relations Team for further assistance.

We apologize for any inconvenience caused. 

 

Important flight information for guests travelling to Saipan

Posted on 7 Mar 2018

Dear Guests travelling to Saipan, please note that In Town Check-in at the Hong Kong and Kowloon Airport Express line (AEL) stations will be no longer be available for passengers traveling on U.S.-bound flights from March 15, 2018. We advise guests to arrive at the airport check in desks 3 hours prior to scheduled departure time for check-in and boarding clearance.

 

Travel advisory regarding carriage of Smart Baggage

Posted on 22 Dec 2017

The Safety of our Guests and Crew are our top priority. As such, beginning January 1st, 2018 smart baggage with lithium battery power banks that cannot be removed will be banned from Check In and cabin baggage on all HK Express flights.

All lithium battery power banks in smart baggage will only be allowed for carriage if the battery can be removed and meet the requirements of our lithium ion baggage policy. For more information about this policy please refer to the above. The battery removal must be demonstrated to our ground staff, however may remain installed as long as all functions of the smart baggage are switched off for the entirety of the flight.

For any smart baggage which needs to be checked in at the gate, the batteries must be removed, placed in a plastic bag and carried on board in the cabin.

What is Smart Baggage?

According to the International Air Transport Administration, a smart baggage is defined as an Innovative baggage with integrated lithium batteries.

Examples of Smart baggage include features such as;

•Lithium ion battery and motor allowing it to be used as a personal transportation device, either as a stand-up scooter, or sit on vehicle. These devices do not meet the criteria of a mobility device.

•Lithium ion battery power bank that allows charging of other electronic devices such as mobile phones, tablets and laptops.

•GPS tracking devices with or without GSM capability.

•Bluetooth, RFID and Wi-Fi capability.

•Electronic baggage tags.

•Electronic lock/s.

•Lithium ion battery, motor and tracking device (GPS) allowing the bag to self-propel and ‘follow’ the owner.
 

Enhanced security measures for flights to the United States

Posted on 23 Oct 2017

The U.S. Department of Homeland Security (DHS) has enhanced security requirements for all international flights to the United States. All Guests travelling on our flights to Saipan will be required to undergo a security interview by our authorized security agent at the check-in counter. Guests are advised to arrive at the airport 3 hours prior to your scheduled departure time, and to proceed to the boarding gate promptly to clear any security measures.

For more information, please visit here



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