Airport Check-in
You can also choose to check-in at airports. To ensure there is sufficient time to check in, we recommend you arrive at the airport at least 1.5 hours before the flight departure. Please note our Check in counters in Hong Kong Airport are located at Row H of Terminal 1. Our check-in counters at Hong Kong International Airport (HKIA) open 3 hours prior to and close 1 hour before scheduled time of departure, and boarding gates will close 20 mins before departure. For check-in counter opening times at other airports, please refer to the table below.
Kindly note that certain flights departing from Japan airports before 0900 may be subject to shorter counter operating hours.
| Originating destinations | Check-in counter opening time | Check-in counter Closing time |
|---|---|---|
| Hong Kong | 3 hours prior to departure | 1 hour prior to departure |
| Fukuoka | 2.5 hours prior to departure | 1 hour prior to departure |
| Nagoya | 3 hours prior to departure | 1 hour prior to departure |
| Tokyo (Haneda) | 3 hours prior to departure | 1 hour prior to departure |
| Tokyo (Narita) | 3 hours prior to departure | 1 hour prior to departure |
| Osaka (Kansai) | 3 hours prior to departure | 1 hour prior to departure |
| Hiroshima | 2.5 hours prior to departure | 1 hour prior to departure |
| Ishigaki | 2.5 hours prior to departure | 1 hour prior to departure |
| Takamatsu | 3 hours prior to departure | 1 hour prior to departure |
| Kagoshima | 2.5 hours prior to departure | 1 hour prior to departure |
| Kumamoto | 2.5 hours prior to departure | 1 hour prior to departure |
| Nagasaki | 3 hours prior to departure | 1 hour prior to departure |
| Okinawa | 2.5 hours prior to departure | 1 hour prior to departure |
| Miyako (Shimojishima) | 3 hours prior to departure | 1 hour prior to departure |
| Seoul (Incheon) | 3 hours prior to departure | 1 hour prior to departure |
| Busan | 2.5 hours prior to departure | 1 hour prior to departure |
| Jeju | 2.5 hours prior to departure | 1 hour prior to departure |
| Ningbo | 2 hours prior to departure | 1 hour prior to departure |
| Taichung | 3 hours prior to departure | 1 hour prior to departure |
| Taipei | 3 hours prior to departure | 1 hour prior to departure |
| Kaohsiung | 3 hours prior to departure | 1 hour prior to departure |
| Bangkok (Suvarnabhumi) | 3 hours prior to departure | 1 hour prior to departure |
| Phuket | 3 hours prior to departure | 1 hour prior to departure |
| Chiang Mai | 3 hours prior to departure | 1 hour prior to departure |
| Nha Trang | 2.5 hours prior to departure | 1 hour prior to departure |
| Hanoi | 3 hours prior to departure | 1 hour prior to departure |
| Da Nang | 2.5 hours prior to departure | 1 hour prior to departure |
| Siem Reap | 2 hours prior to departure | 1 hour prior to departure |
| Manila | 3 hours prior to departure | 1 hour prior to departure |