Tickets can be booked via our official website, mobile app, via travel agencies or third-party websites. Booking through our official website or mobile app is easy, if you want to make last minute booking, it is available up to 60 minutes before the flight's departure time. For more information, please visit "Booking via our website". If you have not completed the payment during booking, the ticket will not be reserved.
There are 2 types of fare: Fun Fare and FunFlex Fare. The following are the benefits of each type of fare:
You can book multi-city/open jaw flights if you depart from Hong Kong, unfortunately this function is temporarily unavailable for flights departing from other origins. To make such bookings, kindly visit our official website, select “Multi-City” from the drop down menu at the flight search section.
Our expert group booking team will be happy to help with all of your group travel needs. Our dedicated team specialises in coordinating group travel for schools, sports teams, family reunions, weddings, company incentives and more. To make a booking for 10 or more people, or for general group inquiries, please email to firstname.lastname@example.org or call us at +852 3702 7616 (Mon - Sat: 09:00 – 19:00).
If for any reason you missed the outbound flight of your round trip booking, your returning flight will still be valid. However, no full refund will be given for the outbound sector (except flights to/from South Korea).
Processing fee is a booking channel fee. It is only applicable for bookings originated outside of Hong Kong(e.g. Tokyo <> Hong Kong).
Fuel surcharge is the additional fee to cover the fluctuating fuel cost. It may be adjusted in accordance with fuel prices. Different fuel surcharges are applicable for flights originating from different regions, and the fee is non refundable. For more information, please visit Fuel Surcharge.
We allow minor name corrections. The passenger's name on the booking should be identical with the name on the passport. Name correction is permitted for the following instances: spelling, interchanging first and last names, and title. You will need to send us your passport copy to email@example.com for verification. Our Customer Care team will reply within 24 hours. Please be reminded that there is a fee for name correction on a per passenger per booking basis. For more information, please visit "Other Fees".
According to standard airline's policy, you are not permitted to transfer your booking to another person. If you want to book a flight for another person, please make a new booking.
Yes, if you need to correct the date of birth in your booking, please contact us via live chat, or email to firstname.lastname@example.org. Kindly indicate your booking reference number, name of the passenger and the correct date of birth. No fee will be incurred.
You can modify your contact information and gender of your booking without any cost. You may contact us via live chat, or email to email@example.com.
A booking confirmation email with details of your itinerary will be sent to the email address in the booking immediately after your booking is made. The itinerary will serve as your "e-ticket", the booking reference number or "PNR" will be your ticket number. We suggest Customers to print and bring the copy of your confirmation email with you to the airport for easy check-in. You may also request your itinerary here.
To request for a copy of your travel itinerary, please follow the below steps:
Note: If your booking was created via travel agency, please contact your travel agent regarding your itinerary.
The payment summary in your booking confirmation email entails payment details, this will serve as an invoice for your booking. If you would like to request a copy of your itinerary please visit: https://hkexpress-eform.tpapac.io
To make changes to your flight, the change request must be made at least 48 hours before scheduled flight departure.
A fee will be charged for flight changes on a per passenger and per segment basis. Fare difference may apply and there will not be any refunds for lower fares. Please refer to this link for the updated fees and charges.
You can either use our mobile application or message us via live chat to submit change request. If you made your reservation through our website, you can change your flights via "Manage My Booking". Just follow these simple steps:
Flights departing from Korea: For changes made at least 48 hours before scheduled departure time, a change fee of KRW 30,000 one-way will be charged; for changes made within 48 hours before scheduled departure time, a fee of KRW 60,000 one-way will be charged. Due to fare and tax applicable at the time of change, fare differences may apply and there will not be any refund for lower fares. Change of names or routes are not permitted. Date/time change is permitted only with respect to flights that depart from Korea.
You can submit change request via this link.
You may also contact us via our live chat. Our Customer Care representatives will assist you to accommodate you to the next available flight. Please note that seats are subject to availability.
Once your booking is confirmed, re-routing (changing origin/destination) is not permitted.
We value the comfort and safety of each of our Customers, including those with infants. Infants can only be accepted for travel after 7 days from birth. You are advised to make infant bookings online or via our Call Center 48 hours before travelling due to the limited number of infants that can be accommodated on a flight for safety reasons.
You may find guidelines for travelling with an infant here.