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FAQ (Others)

How do I request a certificate for delayed/cancelled flight?

Please click this link for certificate request: https://www.livedemo.net/hkexpress/appPage/index?langId=6

To request for a certificate, please follow the steps below:

  1. On the request page, click “Request for Flight Certificate”
  2. Input all the information correctly.
  3. Choose the kind of certificate you need on the “Certificate Nature”.
  4. Click “Submit” button.

The certificate will be sent to your email address provided at the time of booking.

Can I add an insurance after purchasing a ticket and who do I contact to ask about the insurance?

If you want to add an insurance after the initial booking, you can contact Chubb Customer Service for assistance.

Chubb Customer Service
Hotline: (852) 3191 6638

Email: HKEtravel.hk@chubb.com

Operating Hours: 9:00am to 5:30pm from Monday to Friday
(Closed on Saturday, Sunday and Public Holiday)

For insurance policy and further information, please visit "HK Express Travel Insurance".

How much does Ufly-Pass cost?

You can now enjoy advance access to our promotions with Ufly-Pass with just HKD 388 for 1 year unlimited access. For more details please visit "Ufly-Pass".

What are the terms and conditions of Ufly-pass?

You may find the terms and conditions of Ufly-Pass at the bottom of this page.

How do I access a promotion in advance with my Ufly-Pass?

Ufly-Pass holders will receive emails on our new promotions. You can then access these promotions up to 6 hours in advance by logging in with your Ufly-Pass ID through this link: https://booking.hkexpress.com/en-us/members/login-ufly

If my flight is affected by a typhoon, how do I check the latest flight information and flight status?

If you flight is affected, we will inform you immediately via email or SMS when there are schedule changes on your flights. You may also check Important Travel Notice on our website.

We advised you to check the latest flight information or flight status on Hong Kong International Airport's website before you head to the airport.

What is U-First?

U-First offers you Priority Baggage, Priority Check-in and Express Boarding services, which will speed you through the queues and save your time!

What are the terms and conditions of U-First?

You may find the terms and conditions of U-First at the bottom of this page.

Do you have inflight entertainment?

HK Express is a low-fare airline and does not provide inflight entertainment. This is done to save weight and subsequently fuel, which allows us to pass these savings onto our Customers. We do however, have an inflight magazine to keep you entertained. U.explore magazine covers all the lifestyle topics you love, such as – travel, leisure, shopping, food, people...allowing you to explore more whilst enroute to your hard earned holiday.

You may find our U.explore online here.

What is U-FLY Holidays?

U-FLY Holidays provide an integrated platform for Customers to reserve flight seats, hotel rooms, airport pick-ups, car rental, city tours, and other travel services in one single booking. You may find unique offers on packages on U-FLY Holidays website.

Where does HK Express fly to?

We currently fly to exciting destinations in Japan, Cambodia, Korea and more, you may find them on our "Route Map".

We plan to bring our low fares and friendly service to many destinations throughout Asia. Please stay tuned for the latest information, and let us know if you have a suggestion!

Can I earn Asia Miles with HK Express flights?

At this moment, you may only redeem Asia Miles on our flights. For details please see Asia Miles' website.

 

FAQ