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Learn more about FunFlex

Benefits

Unlimited Date/Time Changes

Unlimited Changes without change fee up to 3 hours prior departure^
^fare / tax difference applies and subject to flight availability

U-First*

Enjoy free priority baggage, priority check-in and express boarding services
*Owing to operational circumstances, U-First service may not be available for some flights.

FAQS

  1. Are there any terms and conditions?
    • For the full list of terms and conditions, please click here.
  2. Can I make changes to a FunFlex booking?
    • Yes. Unlimited flight change is available via the “Manage My Booking” portal up to 3 hours before departure for FunFlex bookings. Please note that fare differences may apply.
  3. When will fare / tax difference apply to a FunFlex booking?
    • With FunFlex booking, you will be eligible for unlimited flight date or time changes with change fee waived. However, fare difference will apply if the new flight fare is over the value of your original booking. While fees and taxes difference will apply when there is a rise of fuel surcharge or local tax compare to your original booking. Please note that there will not be any refunds for lower fare/tax/fuel surcharge.
  4. If my flight has been cancelled, can I amend it myself through Manage My Booking?
    • If the flight has been cancelled, Customers are advised to reach us either through live chat on our website, our dedicated hotline at (852) 3902 0299, or email customer.care@hkexpress.com for further assistance.